Tutorial 2 omar salim

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� Presented by Omar Salim Al Shanfari

� Deputy CEO, Information Technology Authority

Oman eGovernance in Practice

AGENDA

1. What is eGovernment

2. Drive for Digital Transformation

3. e.oman Digital Strategy

4. What is eGovernance

5. Oman Approach to eGovernance

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Is the transformation of internal and external public sector

relationships, through Information and Communications Technology

(ICT) in order to optimize government service delivery and citizen

participation.

Is the digital interaction between a government and citizens,

government and businesses/commerce, government and employees,

and also between government and governments /agencies.

Essentially, the e-Government delivery models can be briefly summed

up as:

• G2C (Government-to-Citizens)

• G2B (Government-to-Businesses)

• G2E (Government-to-Employees)

• G2G (Government-to-Governments)

What is eGovernment

Drive for Digital Transformation

In His Majesty’s speech at Council of Oman (11 Nov 2008):

“Information technology and communications have now become the main

elements that move forward the development process in this third

millennium... We call upon all government institutions to speedily enhance

their performance, and to facilitate their services, by applying digital

technology in order to usher the Sultanate into the constantly evolving spheres

for applying knowledge.”

Information Technology Authority (ITA) was set up by a royal decree to

implement all the national IT projects and to supervise all the projects

relating to the e.oman national digital strategy.

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e.oman Digital Strategy

6 Strategic Pillars

Each pillar translated into initiatives, projects and milestones. Although

all 6 pillars have started, the initial focus pillars were national

infrastructure, governance & standards, and promotion & awareness.

Society and Human Capital Development

Enhance e-Government

and e-Services

ICT Industry Development

Governance, Standards and

Regulations

National Infrastructure Development

Promotion and Awareness


• Oman Government Network

• Official eGovernment Services Portal

• National Data Center

• National e-Payment Gateway

• Oman eGovernance Framework

• Security Framework

• National IT Training and Awareness

• Oman National Computer Emergency Readiness

Team (OCERT)

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The next 3 strategic focus pillars:

• Increase competency of

Omani IT manpower and

grow IT Omani businesses

• Drive digital literacy and IT

skills

• Increase delivery, integration

and quality of e-Government

services

e-Government & e-Services

Enabling Society &

Individuals

IT Industry Development

When ITA 1st embarked, we asked ourselves:

What is eGovernance

ITA made references and studied from others

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Is the development, deployment and enforcement of the policies, laws

and regulations necessary to support the functioning of a Knowledge

Society as well as of e-Government in our drive for digital

transformation.

What is eGovernance

Governance

Structure

Policies

Laws

Frameworks

Oman Approach to eGovernance

Define roles &

responsibilities

Enforce

national laws &

regulations

Define

conformance

and behaviour

Define

standards &

processes

4 Key Areas

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Structure

ITA

Ministry

Government Agency

Statutory Board

Government Body

ITA was formed in May 2006 by

royal decree.

Responsible for implementing

national IT projects.

Supervise projects relating to

e.oman digital strategy.

Each agency or ministry has its

own IT department.

For communication and

coordinating purposes, each

agency has an IT rep for ITA.

Frameworks

2 main frameworks developed by ITA:

1. Oman Governance Framework

2. Oman eGovernment Architecture

Framework (which is a subset of

above)

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Oman eGovernance Framework is a set

of standards / best practices and process

management systems to enhance the

delivery of Government Services in

alignment with the Vision & Mission of

ITA.

The framework consists of the following

building blocks:

– Oman eGovernment Architecture

Framework (OeGAF)

– Process Management Systems

– Standards Management Process

Oman eGovernance Framework

• OeGAF is a whole-of-government EA

to facilitate interoperability and

integration among government IT

systems

• Was launched in June 2010

• Won one of the exceptional Open

Group Architecture awards in Feb

2011

• One of the two pillars of the Oman

eGovernance Framework

Oman eGoverment Architecture Framework

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• Contains Architecture guidelines,

Principles and technical standards

• OeGAF consists of four main

architectures as follows:

– Business Architecture

– Solution Architecture

– Information Architecture

– Technical Architecture


Support

An

Interconnected

Framework

Discover

Leverage

Access

Leverage


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Policies

Working with other government agencies, the

following policies were implemented:

1. IT Security Policy

2. Use of IT Central Initiatives (e.g. Oman Government

Network and Government Enterprise Licences)

3. IT Procurement and Tender

ITA is currently working on other IT related policies.

Laws

Status Name of Policies Purpose

2003 Electronic Communications

Law

To legalise electronic

communications in

Oman

2008 Electronic Transactions Law To legalise electronic

transactions in Oman

2008 Intellectual Property (IP)

Law

To legalise and

acknowledge intellectual

properties in Oman

2011 Cyber Crime Law To prevent crimes and

misuse of information

technology

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Summary

• ITA has begun its eGovernment journey

• 4 key areas for successful eGovernance

• Structure for eGovernance is required; ITA has a clear

mandate on behalf of the Oman Government to lead and

guide the e.oman digital transformation

• Frameworks are required to define the IT standards and

processes

• Policies ensured conformance by government agencies

• Laws are required for enforcement at national level

Thank You

Education

Tutorial 2 omar salim