The 7 habits

Conducted by: Franklin Covey South Asia

Duration : 3 days - Feb -2004

Facilitators : Rajan Kaicker & Sherrif Thaver

THE 7 Habits of Highly effective People

Franklin Covey is an international organization devoted to empowering People to become significantly more effective in their personal, interpersonal,managerial and organizational lives. It is supported by variety of products and programs.

The 7 Habits is a Synergistic product of many minds. It began in the middle seventies as Dr.Covey was reviewing 200 years of success literature as part of a doctoral program.


Objective : Share the Learning from 3 days training :

A STAR EBA & PBA Overview of 7 Habits Principles and Values & P/PC Trust and Trustworthiness Development of Habits 4 Levels of Leadership The Maturity Continuum Basic Change Model Third person teaching Habit 1 to Habit 7


A S T A R A

S

A R

T Attend Study Teach Apply Reinforce/Repeat


THE EMOTIONAL BANK ACCOUNT- (EBA/PBA)

The Emotional Bank Account is a metaphor for the amount of trust that exists in arelationship. It is suggested that every interaction with another human being may be classified as a deposit or a withdrawal.Deposit build and repair relationships. Withdrawals lessen trust in relationship.

DEPOSITS & WITHDRAWALSKindness and Courtesy Unkindness and Discourtesy

Keeping Promises Breaking Promises

Honoring Expectations Violating Expectations

Loyalty to the Absent Disloyalty, Duplicity

Making Apologies Pride,conceit, Arrogance

“ You can’t talk your way out of the problems You behaved Yourself into”

Stephen R Covey


Private Victory : HABIT- 1,2 & 3 We experience the Private Victory when we Learn self-mastery and Self-Discipline.

1.Be Proactive Fosters Courage to take risks and accept new challenges to achieve goals

2.Begin with the End in MindBrings projects to completion and unites teams and organizations under shared vision,mission and purpose.

3. Put First Things FirstPromotes most important things done first and encourages direct effectiveness.


Public Victory: Habits 4,5,6 & 7 We Reap the Public Victory When We build deep,lasting, highly effective relationships with Other people. 4.Think Win-Win Encourages conflict resolution and helps individual seek mutual benefit,increasing group momentum

5. Seek First to Understand, Then to Be understoodHelps people understand problems, resulting in targeted solutions; promotes better communications,leading to successful problem solving.

6. Synergize Ensures grater “Buy-in” from team members and leverages the diversity of individuals to increase levels of success

7. Sharpen the Saw Promotes Continuous improvements and safeguard individual against “burn-out” and subsequent non productivity


INTERDEPENDENCE

INDEPENDECE

DEPENDENCE

Habit1Be Proactive

Habit 2 Begin with theend in Mind

Habit 3Put First things First

Habit 5 Seek First to UnderstandThen to be Understood

Habit 6 Synergies

Habit 4 Think Win-Win

PUBLICVICTORY

PRIVATE

VICTORY

Habit 7 Sharpen the Saw

THE MATURITY CONTINUUM

PRINCIPLES Natural Laws or Fundamental Truths Universal & Timeless Produce predictable outcomes External to ourselves Operate with or without our understanding or

acceptance Self evident and enabling when understoodVALUESThe worth or Priority We place on people,things, ideas or principles Self Chosen Internal,subjective, based on how we see the world Influenced by upbringing,society and personal

reflection.

“We are not in control, principles control. We control our actions,but the consequences that flows from these actions are controlled by principles.”

- Stephen R Covey


P / PC.

Production and Production Capability Effectiveness is balance between two things :

Production The Desired results produced. (the golden eggs,P)

Production CapabilityMaintaining,preserving and enhancing the resources that produce the desired results.(The goose or Pc)


CHRACTER AND PERSONALITYThe relationship between character and personality can be illustrated with iceberg. The Tip of the iceberg (personality) is what people first see. Although image, techniques, and skills can influence your outward success, the weight of real effectiveness lies in good character.

CHARATER

PERSONALITY


Character/Competence /Trust / Trustworthiness

Character : A person with high character exhibits integrity,maturity, and an Abundance Mentality

Competence : A Person with high competence has knowledge and ability in a given area

To be truly effective in any area, a person must have a balance of high character and high competence. As people balance these two elements, they build their personal trust worthiness and their trust with others.


Developing HabitsThe Habit is defined as intersection of knowledge, skill, and desire. Knowledge is understanding What to Do and Why to do it; Skills is knowing how to do it; desire is motivation or wanting to do it. To make habit, We need to develop all three component.KNOWLEDGE

(What to, Why to)

DESIRE(Want to)

SKILLS(how to)

HABITS


Basic Change ModelThe results We achieve are affected by Several key elements specified in the model below.As We look at and work on these elements in light of principles, we can change the results we achieve

Each of Seven Habits is based upon and incorporates one or more:1. Principles upon which the habits based.2. Paradigms that are aligned with principles.3. Process or thoughts and behaviors that affect the results we achieve.

SEE

DOGET


CHANGE . . . CHANGE . . . Challenges our

paradigms Alters the way we think Makes life more difficult

for a while Causes Stress Is an ongoing fact of life

Challenges our paradigms

Alters the way we think Makes life more difficult

for a while Causes Stress Is an ongoing fact of life

Changing Environment

Changing Environment

“The only person who alwayslikes change is a wet baby”

Four Levels of LeadershipThe Seven habits apply at all levels of leadership (Personal,interpersonal, managerial, and organizational). As you work from in side out by building your personal trustworthiness, you create trust on an interpersonal level and improve relationships. As trust is built, you can confidently empower individuals and groups with in the organization to produce desired results. With empower individuals organization can align its system and structure better with the corporate mission and with strategy to meet stakeholders needs. Alignment, then, contributes to greater empowerment and higher trust.

P

MO

IPersonal-TrustworthinessInterpersonal- TrustManagerial- EmpowermentOrganizational -Alignment


Third Person Teaching …..When People share learning with another person, they practice Three-person Teaching.

First Person Second Person Third Person

First person is the The Second person teaches The Third person receivedone who shares knowledge new knowledge to third person added-value knowledgewith second person using process of

Capture,expand, apply


HABIT :1 : Be Proactive ( Habit of Personal Vision)

Principles, Paradigm, and processesAn Underlying PrincipleIndividuals are responsible for their own choices and have the freedom to choose.

Key Paradigms“ I am responsible for my behavior and the choices I make in life”“ I can expand my personal freedom and influence through being proactive”

Key Processes• Recognize reactive tendencies and develop proactive

responses.• Increase your circle of influence. • Become a transition figure to benefit yourself and others.• Exercise the human endowment through conscious choice in

decision making



Choose Your BehaviorChoose Your BehaviorREACTIVE

ResponseResponse

PROACTIVE

My Respons

e

My Respons

e

My Choice

My Choice

BEHAVIORBEHAVIOR

Stimulus

Stimulus

GENETIC: My Grandparents did it to me. (Inherited traits)

PSYCHIC: My Parents did it to me. (Upbringing)

ENVIRONMENTAL: My Spouse, my Boss, the Company, the Economy, etc.. is doing this to me. (Surroundings)

Determinism Theory

Determinism Theory

THEORIES OF DETERMINISM

Reactive people blame their attitude and behavior on things they think they cannot control. They respond to stimulus, often attributing their behavior to three determinants

I am responsible . . .

. . . for who I am . . . for what I have . . . for what I doATTITUDE

ATTITUDE

So . . . Accept ResponsibilitySo . . . Accept Responsibility

THE FOUR MAIN HUMAN ENDOWMENTS

Proactive People exercise four endowments:

Self- Awareness - Examining thoughts, moods, and behaviors.

Imagination - Visualizing beyond experience and present reality

Conscience - Understanding right and wrong, and following personal Integrity .

Independent Will - Acting independent of external influence.


FOCUSING ON THE CIRCLE OF INFLUENCE Circle of Influence - A persons circle of influence includes those things he or she can affect directly.Circle of Concern- A person’s Circle of concern comprises all matters about which he or she cares.

Circle ofInfluence

Circle of Concern

“You can Choose your actions, but you cannot Choose the consequences.They are governed by natural laws or principles.”

Proactive FocusCircle of InfluenceIncreases

Reactive FocusCircle of InfluenceDecreases

Proactive“I choose to go”“I control my own Feelings”“Lets explore alternatives”“ I Can”

Reactive“I have to to go”“He Makes me so mad ”“There is nothing I can do.”“ If only”


HABIT :2 : Begin with the End in Mind( The Habit of Personal Leadership)Principles, Paradigm, and processes

An Underlying Principle

Mental Creation precedes Physical creation.

Key Paradigms“ I can choose my own future and create vision for it”“ I will create results mentally before beginning any activity”

Key Processes• Create and apply personal and organizational mission

statements as constitution for daily living.• Envision the desired results and Important values to guide

activities or endeavors.


HABIT :2 : Begin with the End in Mind( The Habit of Personal Leadership) .Our Vision Shapes our Future One of the most Important outcome of Habit 2 : Begin with the end

in mind is mental creation - the Plan, design, and layout for who we want to be and what we want to do as individuals and organizations.

Computer Metaphor HABIT 1 Says you are a Programmer.HABIT 2 Says write the program.

Choosing A Life Center: A” Center” is what guides our decisions and motivates us to act . Whether consciously or unknowingly, our center drives the choices we make.

Family, Money, Possessions, work, Pleasure, Friend,Enemy, Religious organization,Self, Spouse. PERSONAL MISSION STATEMENT: A Powerful document that

expresses your personal sense of purpose and meaning in life. It acts as a governing constitution by which you evaluate decisions and choose behaviors.



HABIT :3 : Put First Things First- ( The Habit of Personal Management)Principles, Paradigm, and processesAn Underlying PrincipleEffectiveness requires balancing of important relationships,roles, and activities.

Key Paradigms

“Things which matter most should never be at the mercy of things which matters least.”“I will improve P/PC Balance within my circle of Influence”“I will focus on Importance instead of urgency”“I fulfill my mission by acting on important goals in my key roles.”

Key Processes• Focus on the truly important and say no to the unimportant.• Focus on Quadrant II activities • Plan weekly and implement daily based on your mission, roles,

goals, and priorities



HABIT :3 : Put First Things First- ( The Habit of Personal Management)

The Six Step ProcessHabit 3 Involves 6 steps,Quadrant II process that will help you act on the basis of Importance.

Importance, in the context of Put first Thing First,is defined by mission statement and confirmed by your conscience. The Six steps can be used in weekly planning or as often needed.

1. Connect to Mission2. Review Roles3. Identify Goals4. Organize Weekly5.Exercise Integrity6. Evaluate


How to Change Your AttitudeHow to Change Your Attitude

ATTITUDEATTITUDE

ATTITUDE

Changes happen personally from the

INSIDE OUT!

Changes happen personally from the

INSIDE OUT!

Negative world view

YOU

FROM THE INSIDE . . . OUT!FROM THE INSIDE . . . OUT!ATTITUDEATTITUDE

Take ControlTake Control

How to Change Your ThinkingHow to Change Your Thinking

THINKINGTHINKING

THINKING

Changes come from observing

logically in every situation

Changes come from observing

logically in every situation

Observe Your ThinkingObserve Your Thinking

THINKINGTHINKING

It sucks to be

him.

I refu

se to

let

this

hook m

e!

This is all very interesting

What can I do

to defuse this?Tomorrow it will look very different.

I’d lik

e to b

eat

the …

This is going to be a wonderful

day!

This is going to be a crappy day!

Manage Your Self-TalkManage Your Self-TalkIf you think you Can, or you think you Can’t…YOU’RE RIGHT! Henry Ford

THINKINGTHINKING

How to Change Your BehaviorHow to Change Your Behavior

BEHAVIORBEHAVIOR

BEHAVIOR

Changes take true assessment, determination & discipline

Changes take true assessment, determination & discipline

INFLUENCE YOUR ENVIRONMENT!INFLUENCE YOUR ENVIRONMENT!

• Sprinkle some “positive” on the negatives• Focus on the good of each day• Stay out of the “feeding frenzies”• Say “please” and “thank you”• Practice EMPATHY• Evaluate YOUR behavior • Never miss an opportunity to compliments

• Spread a SMILE around

Check What You can Pick up from this listCheck What You can Pick up from this list

BEHAVIORBEHAVIOR

HABIT :4 : Think Win-Win- (The Habit of Interpersonal Leadership)

Principles, Paradigm, and processes

An Underlying PrincipleEffective long term relationship requires mutual benefit.

Key Paradigms“ I seek the benefit of others as well as my own.”“ I get better results in my relationships by co-operating interdependently than by completing independently.”

Key Processes• Balance courage and consideration in seeking mutual

benefit.• Persist in looking for win-win outcomes despite past win-lose

conditioning


HABIT :4 : Think Win-Win- (The Habit of Interpersonal leadership) SIX PARADIGM OF HUMAN INTERACTION

WIN-WIN( Win-Win Paradigm , take a time to search for solutions that will make you happy and simultaneously satisfy others).• Seek mutual benefit• Is cooperative, not competitive• Listens more, stays in communication longer, and

communicates with more courage

WIN-LOSE ( Win-Lose Paradigm , mindset with yourself first and last. Achievement of success at the expense or exclusion of another’ success. Driven by comparison, competition, position,.power).• Is very common scripting for most people• Is authoritarian approach• Uses position,power,credentials,possessions, or

personality to get the “win”


HABIT :4 : Think Win-Win- (The Habit of Interpersonal leadership)

LOSE-WIN (Lose- Win Paradigm , high consideration for others,but lack the courage to express and act on their feelings.They are easily intimidated and borrow strength from acceptability and popularity).• Voices no standards, no demands, no expectations of

anyone else• Is Quick to please or appease.• Buries a lot of feelings.

LOSE-LOSE (Lose -Lose Paradigm, Low on courage and consideration. They envy and criticize others. They put themselves and others down).• Is the mindset of highly dependent person• Is the same as a “no win” because not body benefits• Is a Long-term result of win-lose,lose-win, or win


HABIT :4 : Think Win-Win- (The Habit of Interpersonal leadership)


WIN( WIN Paradigm, Think only what they want.Thinking independently in a interdependent situations,without sensitivity or awareness of others).• Is self centered • Thinks “me first”• Doesn’t really care if the other person

WIN-WIN or NO DEAL (WIN -WIN or No Deal Paradigm, Seek first for Win-Win. If they cannot find acceptable solution, they agree to disagree agreeably).• Allows each party to say no.• Is the most realistic at the beginning of a relationship

or business deal.• Is the highest form of “Win”

HABIT :4 : Think Win-Win- (The Habit of Interpersonal leadership) Win-Win is a frame of mind that seek mutual benefit in all human interactions.Four Dimensions of Win-Win 1.Character 2. Relationship 3.Agreement 4. Systems and processes

- Integrity to Feeling values and commitments - Maturity ideas and feeling of others- Abundance Mentality that there is plenty for every one. What Win-Win Is and Is Not

Is Is Not A courageous effort Always being “nice”

The best way to get to Always achievable. Interdependent relationship.

A Philosophy of human interactions A manipulative techniquessupported by an abundance mentality.

A character-based code for interactions. A personality based thought pattern


HABIT :5 : Seek First to Understand, Then to Be Understood- ( The Habit of Empathic Communication)Principles, Paradigm, and processes

An Underlying PrincipleDiagnosis must precede prescriptionUnderstanding comes through listening.

Key Paradigms“ I assume I don’t fully understand, and I need to listen.”

“ If I listen first to understand, then I will be better understood.”

Key Processes• Use Empathic Listening Skills


HABIT :5 : Seek First to Understand, Then to Be Understood-( The Habit of Empathic Communication)Levels of Listening : Ignoring , Pretend listening, Selective Listening, Attentive Listening, Empathic Listening.

Process: AUTOBIOGRAPHICAL RESPONSESAdvising- Giving counsel,advice, solutions to problems.Probing - Asking questions from our own frame of referenceInterpreting- Explaining others motive based on our experience.Evaluating - Judging, and either agreeing or disagreeing.

How to communicate:-Communication experts estimates that only 7% of our communication is represented by words we say, another 38% by our sounds and how we say the words, and 55 percent by our nonverbals and body language.

“ The one Who Listens does the most work, not the one who speaks”

- Stephen R Covey


HABIT :6 : Synergize - ( The Habit of Creative Cooperation)Principles, Paradigm, and processes

An Underlying PrincipleThe Whole is greater than the sum of its parts.

Key Paradigms“ I value the differences in others and seek the Third alternative”

“ Working together cooperatively takes time but produces better long term results.”

Key Processes

• Apply win-win thinking (Habit 4) and empathic communication (Habit 5) to seek synergistic outcomes, including the third alternative (Habit 6).

• Use synergy ground rules to discover the Third Alternative.


HABIT :6 : Synergize - ( The Habit of Creative Cooperation)

In an interdependent relationship problems and opportunities can be addressed by synergizing. This process can lead to Synergy, or the Third alternative.

• You Cannot make your point until you restate the other person’s point to his or her satisfaction.


HABIT :7 : Sharpen the Saw - ( The Habit of Renewal)Principles, Paradigm, and processes

An Underlying PrincipleProduction (results) requires development of production Capability (resources)

Key Paradigms“ I will increase my effectiveness through personal renewal in each of the four dimensions of my life “

“ I Will continuously Improve.”

Key Processes

• Constantly develop and renew personal resources to create better Personal P/PC balance .

• Set and achieve goals for renewal in the physical, mental,spiritual, and social/emotional dimensions.


HABIT :7 : Sharpen the Saw - ( The Habit of Renewal)Four Dimensions of Renewal• PhysicalWe build physical wellness through proper nutrition,exercise,rest, and stress management.

• MentalWe increase mental capacity through reading,writing, and thinking.

• SpiritualWe develop spiritually through reading inspiring literature, through meditating and praying, and through spending time with nature.

• Social/EmotionalWe mature socially and emotionally by making consistent, daily deposits in the Emotional Bank Account of our key relationships.


1.Be Proactive Fosters Courage to take risks and accept new challenges to achieve goals

2.Begin with the End in MindBrings projects to completion and unites teams and organizations under shared vision,mission and purpose.

3. Put First Things FirstPromotes most important things done first and encourages direct effectiveness.

4.Think Win-Win Encourages conflict resolution and helps individual seek mutual benefit,increasing group momentum

5. Seek First to Understand, Then to Be understoodHelps people understand problems, resulting in targeted solutions; promotes better communications,leading to successful problem solving.

6. Synergize Ensures grater “Buy-in” from team members and leverages the diversity of individuals to increase levels of success

7. Sharpen the Saw Promotes Continuous improvements and safeguard individual against “burn-out” and subsequent non productivity

Summary –Mark the Word in Red they mean Action

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Arvind RaiAstrology & Vastu Expert

+91 7709240111

http://www.thedestinymaker.com/

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The 7 habits