The 7 habits signature 3.1

Welcome

Facilitated byKeith Eades

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Video

Foundation

Introduction

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The International Best-Seller

Foundation

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Getting Acquainted

Foundation

• Name

• Role

• What one thing could I do to become more effective at work or in life?

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The Process: Bringing the 7 Habits to Life

Foundation

Benchmark Contract Benchmark

SignatureProgram

MaximizerWorkshop

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The 7 Habits Contract

Foundation

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The 7 Habits Contract—Online

Foundation

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The 7 Habits Contract: Weekly Activities

Foundation

1. Plan your week.

2. Live the habit.

3. Teach to learn.

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The Schedule

Foundation

Day 1• Foundation• Habit 1• Habit 2

Day 2• Habit 3• Habit 4• Habit 5 (Part 1)• Benchmark

Overview

Day 2• Benchmark

Debrief• Habit 5 (Part 2)• Habit 6• Habit 7

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Video

Foundation

Roots of Effectiveness

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The Stages of the Maturity Continuum

Foundation

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From Dependence to Interdependence

Foundation

Person 1: Share a personalexperience of going from dependence to independence.

Person 2: Share a personalexperience of going from independence to interdependence.

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The Value of Teaching to Learn

Foundation

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The Maturity Continuum

Foundation

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The Three Levels of Effectiveness

Foundation

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See-Do-Get

Foundation

Paradigm

BehaviorResult

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Definition of a Paradigm

Foundation

The way we see,understand, and interpret the

world; our mental map.

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See-Do-Get

Foundation

Paradigm

BehaviorResult

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Video

Foundation

See-Do-Get

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What Do You See?

Foundation

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What Do You See?

Foundation

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What Do You Really See?

Foundation

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Align Paradigms With Principles

Foundation

Paradigm

BehaviorResult

Principle

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Principles

Foundation

Self-evident, natural laws

• Universal

• Timeless

• Objective

• At work whether or not weunderstand or value them

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Video

Foundation

Law of the Harvest

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Video

Foundation

The Goose and theGolden Egg

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Effectiveness

Foundation

ProductionCapability

Production

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Teach to Learn

Foundation

Habit 1

Be Proactive

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Habit 1: Be Proactive

Habit 1 Be Proactive

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Habit 1—Principle

Paradigm

BehaviorResult

I am free to chooseand am responsible

for my choices.


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Habit 1—Paradigms


Ineffective: I am a product of my circumstances.

Effective: I am a product of my choices.

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Video


Carry Your Own Weather

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Reactive Behavior


Respond based on moods, feelings,and circumstances.

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Proactive Behavior


Pause and respond based on principles.

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The Four Human Endowments


Self-Awareness: Our ability to examine our own thoughts, moods, and behaviors

Imagination: Our ability to visualize beyond our current experience and circumstances

Conscience: Our understanding of rightand wrong

Independent Will: Our ability to act independent of external influences

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“Whine” List


Round 1: Tell your partner all of your “have to’s” and “must do’s” coming up in the next week.

Round 2: Convert the “have to’s” and “must do’s” into “I choose to” or “I’m going to.”

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Video


Proactive Language

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Proactive vs. Reactive Language


I decided to… They made me…

I am going to… I have to…

There’s got to be It can’t be done…

another way…

?_____________ ?______________

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Video


Circle of Influence

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The Circle of Influence


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xQ Tells You…


31%

“People focus on thingsthey can impact rather than

on things they can’t.”

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Become a Transition Person


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Video


Stone

Teach to Learn

Habit 1 Be Proactive 30–31

Habit 2

Begin With theEnd in Mind

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Habit 2: Begin With the End in Mind

Habit 2 Begin With the End in Mind

37Habit 2 Begin With the End in Mind

Habit 2—Principle

Paradigm

BehaviorResult

Mental creationprecedes physical

creation.


Habit 2—Paradigms

Ineffective: I live by default.

Effective: I live by design.


Video

Two Creations


The Two Creations

MentalFirst Creation

PhysicalSecond Creation


xQ Tells You…

15%

How many can stateany of the top three goals of

their organization?


xQ Tells You…

12%

How many can tell youhow well they are doing on their

organization’s top goals?


Personal Mission Statement

Your purpose andmeaning in life.


Video

80th Birthday


Mission-Statement Writing Guidelines

• Relax, it’s confidential.

• Keep your pen moving!

• No need to edit—you’ll refine later.

• Enjoy and respect the quiet time.

• Courage!

• It’s a process.


Video

Masterpiece

48–49


Fast-Write Question

What is your mission?

48–49


Teach to Learn

56–57

Habit 3

Put FirstThings First

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Habit 3 Put First Things First

Habit 3: Put First Things First

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Habit 3—Principle

Paradigm

BehaviorResult

Effectivenessrequires the

integrity to act onyour priorities.


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Habit 3—Paradigms

Ineffective: I put urgent things first.

Effective: I put important things first.


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Video


The TimeMatrix

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The Time Matrix


INECESSITY

IIIDECEPTION

IVWASTE AND

EXCESS

IIEFFECTIVENESS

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Video


QII Policing

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Live North of the Line


• Preparation• Prevention• Planning• Relationship building• Re-creation• Values clarification

• Trivia, busywork

• Irrelevant phone calls, mail, e-mail

• Time-wasters

• “Escape” activities

• Excessive TV, Internet, relaxation

• Needless interruptions

• Unnecessary reports

• Unimportantmeetings, phone calls, mail, e-mail

• Other people’s minor issues

• Crises

• Pressing problems

• Deadline-driven projects, meetings,reports

Live North of the Line

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xQ Tells You…


40%

What percentage oftheir time do workers spend

“below the line”?

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Video


Big Rocks

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Tips for Weekly Planning

When? Before the week begins.

Where? Someplace quiet.

How Long? 20–30 minutes.


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Video


WeeklyPlanning

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Plan Weekly


1. Review mission and roles.

2. Choose big rocks.

3. Schedule the week.

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Weekly Compass


Project Manager

Parent

Spouse

Friend

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What Is the Most Important Thing?


Project Manager

Parent

Spouse

Friend

Finalize budgetDraft meeting agenda

Attend parent-teacherconference

Date night

What is themostimportant thing I can do in this role this week?

Traditional Scheduling

Habit 3 Put First Things First 70–71

M T W Th F Sa Su

“Big Rocks” Scheduling


M T W Th F Sa Su

Types of Planning Tools


Plan Weekly With PlanPlus


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Plan Daily


1. Check today’s appointments.

2. Make a realistic list.

3. Prioritize (ABC, 123).

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Prioritize


A = High

B = Medium

C = Low

Plan Daily With PlanPlus

Habit 3 Put First Things First 72

Plan Daily With a PDA

Habit 3 Put First Things First 72

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Tips for Daily Planning

When? Before the day begins.

Where? Someplace quiet.

How Long? 5–10 minutes.


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Things to Remember


• Give presentation in two weeks. Plan on five hours to prepare.

• Jacques will have stats to me five days before presentation.

• Remember Leigh’s birthday on the 1st.

• Complete report for boss within six days.

• Hold team meeting at 1 p.m. on Tuesday. Share market data.

• Rosa committed to send me a list of products for review by next Friday at 2 p.m.

• Bring paper products for Saturday’s fundraiser.

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xQ Tells You…


33%

“I use an effectiveplanning system for managing

my activities.”

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The Core Four


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An Effective Planning System Is…


1. Integrated.

2. Mobile.

3. Personalized.

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Video


The QIILifestyle

Teach to Learn


Private Victoryto Public Victory

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The Maturity Continuum

Private Victory to Public Victory

Trust

Trustworthiness

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Video


The Emotional BankAccount

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The Emotional Bank Account


Deposits

• Seek first to understand.

• Show kindness, courtesy, respect.

• Keep promises.

• Be loyal to the absent.

• Set clear expectations.

• Apologize.

• Give feedback(“I” messages).

• Forgive.

Withdrawals

• Assume you understand.

• Show unkindness, discourtesy, disrespect.

• Break promises.

• Be disloyal, badmouth.

• Create unclear expectations.

• Be proud and arrogant.

• Give no feedbackor evaluate character (“you” messages).

• Hold grudges.

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Attitude

Skill Result

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Video

Win-Lose Conditioning

Habit 4 Think Win-Win

Habit 4

Think Win-Win

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Habit 4: Think Win-Win


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Habit 4—Principle

Paradigm

BehaviorResult

Effective, long-termrelationships requiremutual respect and

mutual benefit.


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Habit 4—Paradigms

Ineffective: There is only so much, and the more you get, the less thereis for me.

Effective: There is plenty out therefor everyone, and more to spare.


The Six Paradigms of Human Interaction


• Win-Win

• Win-Lose

• Lose-Win

• Lose-Lose

• Win

• Win-Win or No Deal

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Video

Win-Win Thinking


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xQ Tells You…


33%

“We live by theprinciple that ‘my success

is your success.’”

When to Think Win-Win

Habit 4 Think Win-Win 93

• In situations of conflict

• In long-term relationships

• In interdependent situations

The Courage-and-Consideration Grid


Win-Lose

Lose-Lose

Win-Win

Lose-Win

Seek Mutual Benefit


Liz:

New title and promotion

10 percent pay increase

Important project

Liz & Kate

Liz wants responsibility; Kate wants infection rate reduced.

Kate:

Infection down 50 percent

Within 6 months

Within guidelines

Win-Win Agreements


• Desired Results

• Guidelines

• Resources

• Accountability

• Consequences

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Video

Win-Win Agreements


Win-Win Systems


• For win-win to work inside a team or an organization, the systemsneed to support it: training, planning, communication, budgeting, information, compensation.

Teach to Learn

Habit 4 Think Win-Win 100–101

Habit 5

Seek First toUnderstand,Then to BeUnderstood

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Habit 5: Seek First to Understand, Then to Be Understood

Habit 5 Seek First to Understand, Then to Be Understood

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Habit 5—Principle

Paradigm

BehaviorResult

To communicateeffectively with me,

you must firstunderstand me.


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Habit 5—Paradigms

Ineffective: I listen with the intentto reply.

Effective: I listen with the intent to understand.


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xQ Tells You…


48%

“We genuinely listen toeach other, honestly seeking to

understand the viewpointsof others.”

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Video


Diagnose BeforeYou Prescribe

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Autobiographical Responses


Advising: Giving counsel, advice, and solutions to problems.

Probing: Asking questions from our own frame of reference or agenda.

Interpreting: Explaining another’s motives and behavior based on our own experience; trying to figure people out.

Evaluating: Judging, and either agreeing or disagreeing.

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Video


AutobiographicalResponses

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Video


Empathic Listening

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Empathic Listening


Empathic Listening is reflecting what a person feels and says in your own words.

It is not listening to advise, counsel, reply, refute, solve, fix, change, judge, agree, disagree, question, analyze, or figure out.

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“To Listen With a Virtuous Heart”


Ears Eyes

Heart

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Reading the Signs


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Watch the Signals


Stop and listen empathically.

Slow down. Watch and be ready to listen empathically.

Go forward and seek to be understood.

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How to Listen Empathically


Try it!

“You feel ________________________

about

_________________________.”

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Seek to Be Understood From the Other’s Perspective


I’m excited to move into the Latin American marketplace. I honestly don’t think you could find a better supplier than Indiva. Our quality manufacturing standards are second to none, with only a .2 percent defect rate. Our considerable investment in customer service means that we are leaders in product satisfaction.

Please let me know your decision. I look forward to hearing from you by June 10.

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Suggested Revision


You’ll benefit from the high quality of Indiva products. Your customers will experience second-to-none quality with defect rates of only .2 percent and industry-leading customer satisfaction and service.

Please contact us with any issues you may have.

You’ll hear from us by June 10.

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Video


Nobody’s Listening

Teach to Learn

Habit 5 Seek First to Understand, Then to Be Understood 116–117

Habit 6

Synergize

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Video

Habit 6 Synergize

The Nature of Synergy

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Habit 6: Synergize

Habit 6 Synergize

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Habit 6—Principle

Paradigm

BehaviorResult

The wholeis greater than thesum of its parts.

Habit 6 Synergize

123

Habit 6—Paradigms

Ineffective: It’s either your way or my way, or a compromise.

Effective: Together we can create a better way, a higher way.

Habit 6 Synergize

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Mauritius Island Demographics

Habit 6 Synergize

• Varied ethnic groups who maintain differing religious practices and unique cultural traditions.

• A Third-World nation with a rapidly growing population.

• Geographically isolated with virtually no natural resources.

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Video

Habit 6 Synergize

Mauritius

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xQ Tells You…

Habit 6 Synergize

32%

“We actively seek outdiffering viewpoints.”

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Types of Interaction

Habit 6 Synergize

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Getting to Synergy

Habit 6 Synergize

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1. Check Willingness

Habit 6 Synergize

“Would you be willing to search for a solution that is better than what either of us has in mind?”

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2. Reflect Viewpoints

Habit 6 Synergize

“Would you agree to a simple ground rule: I can’t make my point until I restate yours to your satisfaction; you can’t make your point until you restate mine to my satisfaction?”

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The Talking Stick

Habit 6 Synergize

Only the person holding the Talking Stick is allowed to speak.

Once that person feels understood, he or she passes the Talking Stick to the next person.

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3. Create New Ideas

Habit 6 Synergize

Once you’ve achieved mutual understanding, propose and refine alternatives. Keep refining and creating until you reach a Third Alternative.

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How Do You Know?

Habit 6 Synergize

You’ve created a Third Alternative when you both:

• Have a change of heart.

• Feel new energy and excitement.

• See things in a new way.

• Feel the relationship has transformed.

• End up with an idea that is better than what either of you started with.

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xQ Tells You…

Habit 6 Synergize

36%

“Our communicationis energetic and creative, oftenleading to new or better ideas.”

Teach to Learn

Habit 6 Synergize 132–133

Habit 7

Sharpenthe Saw

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Video

Habit 7 Sharpen the Saw

Sharpen the Saw

138

Habit 7: Sharpen the Saw


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Habit 7—Principle

Paradigm

BehaviorResult

To maintain andincrease effectiveness,

we must renewourselves in body, heart,

mind, and soul.


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Habit 7—Paradigms

Ineffective: I focus only on gettingthe golden eggs.

Effective: I nurture the goose thatlays the golden eggs.


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xQ Tells You…


34%

“I plan activities that allowme to continuously improve my

performance.”

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Video


Tokyo Star Bank

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The Four Dimensions


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Sharpen the Saw Success Stories

What?

How?

Why?


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Physical


Assume you’ve had a heart attack in the last month. How would you approach exercise

and nutrition?

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Social / Emotional


Assume that everything you say about people will be heard

by them. How might you choose your words differently?

143

Mental


Assume your knowledge and skills will be obsolete in two

years. What new learning avenues would you explore?

144

Spiritual


Assume you have a year to live. What legacy would you want

to leave?

145

The Weekly Compass


Run three days Dinner with friendsFinish art bookTake walk on parkway

Teach to Learn

Habit 7 Sharpen the Saw 146–147

The 7 Habits of Highly Effective People

Habit 7 Sharpen the Saw 148

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Video


Leave a Legacy

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Why Use a Benchmark?

Benchmark

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Receiving Feedback Proactively

Benchmark

154

Section 1: Introduction Page

Benchmark

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Scoring Key

Benchmark

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Section 2: Overview

Benchmark

157

Section 3: Category Reviews

Benchmark

158

Section 4: Rankings and Frequencies

Benchmark

159

Section 5: Written Comments

Benchmark

Top 10 Reasons for Rejecting Feedback

Benchmark

6. It’s accurate, but I just don’t care.

7. Someone really has it in for me.

8. All my strengths are right, but my weaknesses aren’t.

9. This was just a bad time to do this.

10. My job makes me act that way; I’m really not like that.

Top 10 Reasons for Rejecting Feedback

Benchmark

1. This must be someone else’s report!

2. They just didn’t understand the questions.

3. Nobody understands what I’m going through.

4. They’re just jealous of my success.

5. I used to be that way, but I’ve changed recently.

The 7 Habits Benchmark: Action Plan

Benchmark

Discover Your Mission


• Priorities: What matters most

• Principles: Character

• Talents: Strengths

• Roles: Key areas of life

• Responsibilities: Key contributions

Priorities


The things that matter most to me are…

Examples of Priorities


Family Wealth Hobbies

Service Personal Renewal Reading

Health Creativity Children

Music / Art Friendships Beauty

Spiritual Fulfillment Community Creating Memories

Career School Sharing Wisdom

Contribution Fun / Enjoyment New Experiences

Financial Security Marriage Nature

Relationships Social Clubs Physical Fitness

Athletics Pets Education

Principles


The principles I will use to guide my life are…

Examples of Principles


Responsibility Innovation Respect

Commitment Flexibility Trust

Humility Diversity Empathy

Courage Organization Passion

Consideration Cooperation Change

Compassion Character Gratitude

Love Competence Hard Work

Service Honesty Challenge

Faith Integrity Honor

Learning Renewal Purpose

Humor Obedience Mutual Benefit

Choice

Talents


I will make a contribution and enjoy life by using my

talents of…

Examples of Talents


Strategic Thinking Creativity Leadership

Athletics Compassion Persistence

Friendliness Writing Playfulness

Public Speaking Reading Decision Making

Teaching Mathematics Patience

Communication Selling Humor

Art / Music Reasoning Mechanical Ability

Analysis Vision Positivity

Organization Enthusiasm

Technical Ability Relationship Building

Roles


My key personal and professional roles are…

Examples of Roles


Professional Companion

Career Athlete

Husband Friend

Wife Sharpen the Saw

Key Relationship Student

Parent Leader

Family Member Community Member

Stepparent Financial Manager

Caregiver Coach

Church Member Manager

Home Manager Employee

Responsibilities


I will live with purpose in the following key roles of life:

As a manager, I will ________,

________, and _________.

Examples of Responsibilities


Inspire Provide Opportunities Entertain

Empower Provide Support Share

Direct Serve Develop

Counsel Have Fun / Enjoy Life Provide Comfort

Make Money Learn Assist / Help

Make a Difference Grow Prepare

Contribute Love Teach

Facilitate Change Develop Relationships Model

Maximize Potential Keep Us Profitable Make Memories

Discover Lead Provide Security

Manage Finances Provide a Foundation

Improve Quality of Life

Draft of Personal Mission Statement


The things that matter most to me are __________, _________, _________, _________, and _____________.

The principles I will use to guide my life are_________, _________, _________, _________, and _______.

I will make a contribution and enjoy life by using my talents of _________, _________, and _____________.

I will live with purpose in the following key roles of life:

As a [role], I will [responsibilities] _________, _________, and _________.

The 8th Habit
