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SAP C4C TRAINING

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http://www.sapnetizens.com/

SAP Netizens creates a innovative training solutions when it comes to provide online training in varied SAP Functional modules. Our subject matter experts helps trainee in all accepts of IT industry technologically and brining awareness to enrollers by guiding them with our technologically advanced team by providing online training to make everyone top class competitors to get well established in their required firm.                 Our online courses includes training in all latest and complex SAP Functional modules And most t complex ERP systems can be made easier to understand and explore new technologies. Our special SAP training classes includes extensive training on all modules that are present in SAP Functional side. Our trainers are certified professionals of their performed field and are considered as experts of their domains. The training provided by them is in most interactive and in virtual way which makes it even most easier to understand things much easier through their tried and tested interactive training methods.                             

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SAP C4C Training Introduction:

SAP Cloud for customer Training comes with pre-packaged integrations to SAP CRM and SAP ERP, social features and mobile interfaces. SAP C4C Online Training can be seen as a unique combo of browser based Silver light UI, social features of JAM, SAP HANA, and set of iOS and Android mobile applications and SAP PI as optional choice.

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SAP C4C Online Training Course ContentTOPIC 1

what is SAP Cloud for Customer SAP C4C Online Training Design Principles SAP Cloud for Customer Sales Processes Social Collaboration and Social Selling Customer Service Basics Analytics, Mobility and Email Integration Integration with SAP ERP SAP Cloud Project Methodology Business Value of SAP C4C Online Training SAP Customer References

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CNTD..

TOPIC 2

Integration of C4C & ECC In-Depth and Hands-on Business Case Hands-on Partner channel Management CPM integration with SAP C4C Online Training External pricing Groupware integration C4C End to End Field Service Management with MRS Integration between SAP Hybris Marketing & SAP Cloud Customer JAM integration work pattern scenarios with SAP C4C Online Training CIT and SMS and ERMS

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Course Objectives for SAP C4C Online Training:

After completing this course, you will be able to:

Run an SAP C4C Online Training using SAP best practices Create an organization structure enabling customers to use

the solution to meet the needs of their business Migrate data into the solution and troubleshoot migration

issues Translate customer business needs to best practice business

scenarios Set up and configure the solution to manage business

processes including sales, Marketing, service, and social Describe the integration scenarios available with SAP C4C

Online Training Adapt and extend the solution to meet customer-specific

needs Configure and use the mobile features of SAP Cloud for

Customer Demonstrate the reporting capabilities of the solution

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Course Overview of SAP C4C Online Training:

Introduction to SAP Cloud for Customer Starting the Project Organizational Structure User Management Fine Tuning Data Migration Integration Notification and Workflow Personalization and Extensibility SAP C4C Online Training Reporting Mobile Mashups Solution Walkthrough and Test Plans Wrapping Up the Project of SAP C4C Online Training

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About SAP Cloud for Marketing :

Marketing Funds: Used to assign and track both marketing budgets planned for and the actual marketing spendingCampaigns: Cover all measures within the campaign management process (e.g. channel determination, assignment of forms and target groups, campaign execution and response trackingTarget Group: Used to define subsets of customers or prospects to be addressed in a campaign to target the right customers or prospects for each campaign.E-Mail Execution: Direct E-Mail campaigns send personalized HTML e-mail messages directly from the SAP Cloud for Customer system to each account or contact of the assigned target group .Lead Generation: Created in order to record raw data that is derived from campaigns, trade shows, and other marketing activities. You can also edit leads, and convert leads to follow-on items, such as opportunities or accounts and contacts, to drive sales activity.

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SAP Cloud for Sales – Overview:

Customer Demand: Recognition that there is a demand for your product in the marketplace through multiple channelsLead: Capture information from potential clients or customers that can then lead to a saleAccount and Contact: Make fast account updates, get complete customer intelligence and keep everyone in the loop so that you and your team are delivering the right impact in every customer conversationOpportunity: Accelerate sales wins by rapidly tracking activities, collaborating with internal teams, customers and partners, keeping tabs on the competition, and obtaining guided selling materials for each dealSales Quote: Create and submit quotes to align with your internal approval processSales Order: Utilizing the robust integration features available on the back end, you can also create sales orders to SAP C4C Online Training

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SAP Cloud for Service – Overview:

Incoming Communications: Via configured communication channels (e.g. e-mail, social media accounts, phone calls, and live chat)Processing: Automatic steps, applied by the system (e.g. text analysis or real-time customer lookup), and manual steps performed by customer service roles further clarify and categorize the customer’s issueResolve Issue: From simple to complex cases, ease of use is critical for the agentsResponse: Response flexibility enables the agent to respond to the customer using either the original communication channel or switch to a new method of communication.Close: The ticket is completed by the agent; individuals, managers, or teams can use analytics to review whether they are meeting their own performance goals or benchmarks.

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You should now able to: Describe the components that make up the SAP C4C Online Training

solution Navigate, search, locate and items in the solution Find additional informationLearning Objectives of SAP C4C Online Training: After completing this lesson, you will be able to: List the phases of the SAP Launch implementation methodology Describe the quality gates involved in implementation projects in SAP

C4C Online Training Understand the tenant landscape Prepare the tenant by creating a service agent and adjusting. scoping Understand the objectives of the project kick-off, business scenario, and

integration workshops List what should be accomplished at the project verification Check point Call the help desk for more information for SAP C4C Online Training and

its details.

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