SAP C4C50 - SAP Hybris C4C - Integration with On-Premise SAP Solutions

C4C50 Coll: 95SAP Hybris Cloud for Customer - Integration with On-premise SAP Solutions Participant Handbook Material Number: 50135047

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Welcome!

Duration: 4 days

Name, Company, and Location

What’s your experience with SAP Hybris Cloud for Customer?• None

• I’ve seen demos

• I’ve used it

• I’ve implemented it

What are the top 1 or 2 things you hope to take away from this class?

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© SAP SE C4C50 2

Course Audience

• Integration developers

• BASIS administrators

• Application consultants

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Review the 1-2 items students mentioned in their introductions and match against course objectives. Discuss any items students brought up that don’t fit with course objectives.

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Prerequisites

• Essential

• Integration experience with SAP NW PI or other similar technology

• Understanding of ALE, IDOCs, Web Services on ERP

• Recommended

• Basic knowledge of SAP Hybris Cloud for Customer


© SAP SE C4C50 4

Course Objectives

After completing this course, you will be able to:• Configure SAP Hybris Cloud for Customer for integration with SAP ERP

• Configure SAP ERP for integration with SAP Hybris Cloud for Customer

• Configure SAP HANA Cloud Integration for integration of SAP Hybris Cloud for Customer and SAP ERP

• Describe SAP Hybris Cloud for Customer configuration options when integrating with SAP CRM

• Explain SAP CRM configuration steps for integrating with SAP Hybris Cloud for Customer

• Articulate prepackaged integration flows available for SAP CRM integration with SAP Hybris Cloud for Customer

• Execute common integration scenarios

• Determine the connectivity strategy for your Cloud project

• Extend standard integration scenarios

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Table of Contents (1/2)

Unit 1 - Introduction to SAP Hybris Cloud for Customer1 Integration________________

E E

Unit 2 - SAP Cloud for Customer Configuration and APIs

Unit 3 - Cloud Integration

Connectivity

Unit 4 - SAP ERP Configuration

J

J

J

J

Unit 5 - SAP HANA Cloud Integration Configuration

Unit 6 - Data replication

Unit 7 - MonitoringEi

J

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Table of Contents (2/2)

Unit 8 - Extending

integration scenarios

Unit 9 - SAP CRM

Integration with SAP Hybris

Cloud for Customer

Unit 10- Using SAP NetWeav^EJ

Process Integration for SAP

Hybris Cloud for Customer

Integration

Unit 11 - Transactional

Data Integration

Unit 12 - Summary


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Agenda

/ --------------------- 'Day 2

\_________________

W elcom e and Introductions

Cloud Integration Overview

Training Landscape Overview

Exercise 1 - Login to C 4C , HCI, S A P ERP

SA P Hybris Cloud for Custom er Integration

Exercise 2 - SAP Hybris Cloud for Custom er Configuration

Exercise 3 - C ode List Mapping

Review of Day 1

Connectivity

SAP ER P Setup

Exercise 4 - SAP ER P Configuration

SAP HCI Configuration

Exercise 5 - HCI Configuration

Exercise 6 - Review HCI value mapping

Exercise 7 - Connectivity

Exercise 8 - ICM Trace


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Agenda

/ -----------------------------

Day 4____________ -

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R ecap Days 1-2

Data Replication

Exercise 9 - Account Replication

Exercise 10 - Product Replication

Monitoring

Exercise 11 - Monitoring

Extensions

Exercise 12 - Extensions

C 4C Integration with S A P CRM

C 4C Integration Using SAP N etW eaverP I

Recap Days 1-3

Transactional Data Integration

Exercise 13 - Sales Quote Pricing

Exercise 1 4 - Sales Quote Replication

Exercise 15 - Sales O rder Replication

Exercise 16 - Opportunity Pricing

Summary and W rap-up

© SAP SE C4C50 9

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Learning Objectives

After completing this lesson, you will be able to:• Describe the Integrating of SAP Hybris Cloud for Customer with SAP

ERP

• Describe the integration of SAP Hybris Cloud for Customer with SAP CRM

• Describe the integration of SAP Hybris Cloud for Customer with SAP BW• Describe the integration technology

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Cloud Integration Introduction

Integrating SAP Hybris Cloud for Customer with SAP ERP

Integrating SAP Hybris Cloud for Customer with SAP CRM

Integrating SAP Hybris Cloud for Customer with SAP BW

Integrating SAP Hybris Cloud for Customer with Hybris Marketing

Integrating SAP Hybris Cloud for Customer with SAP S/4HANA

Integration Technology

Agenda


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Integration is top of mind for every customer

Real-time?

On-premise SAP?

Standardintegration?

Upgrade?

Master data?

Tibcoor Castlron?

Monitoring?

Non-sap systems?

Customized SAP?

Integrationtechnology?

Time to implement?

Cost to implement?


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Integration as Key to Achieve Desired Business Outcomes from Cloud

Customers have complex on-premise landscapes• As customers adopt cloud

solutions, hybrid landscapes have become the norm

• Integration across the boundaries of cloud and onpremise is a must to prevent application silos

End-to-End Business Processes

Market-to-Cash

Source-to-Pay

Recruit-to-R etire

As companies adopt cloud, real-time end-to-end business process integration is critical


© SAP SE C4C50 14

SAP Hybris Cloud for Customer PrepackagedIntegrations*

Google Maps

Q) Mind Touch Mash-ups ERP

©msideview inside View

Snap Engage

CipherCloud

iaza fpx

Dun& Bradstreet

rFactr

mnind InMind

Marketo

| | Facebook

C i Twitter

bi% Bitly

533171; Avention

CRM

BW

hybris (v)

EmployeeCentral

jam successfactws'Evernote

Abbyy ABBYY

FanAppz fenappz

ArSAPCompany

Riva ri>

Lotus Notes

Outlook r

Ivy Mobility f t

BazaarVoice b:Xactly x g s t ly

Onovate Qnovate Revegy"Certain intpn i ripvplnnpri hv nartnprs usinn Hvhris Clnnri fnr Custnmpr APIs


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SAP’S Cloud Integration Strategy

SAP HANA Cloud Integration technology

U V

iFlows(prepackagedintegrations)

1 0 0 1 0 0 1

010100111Utttf o 1001100101

Open APIs and

deploymentchoice


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SAP HANA Cloud Integration

SAP CloudApplications

iSAP HANA Cloud Integration

Real-TimeProcess

Integration

Data Prepackaged Community andIntegration Integration flows Marketplace

/

HSAP

On-Premise

I \

3rd Party 3rd PartyOn-Premise Cloud Solutions

Cloud-based technology

Real-time, bi-directional process integration

Data integration

Graphical flows & mappings

Centralized monitoring and administration

Pre-built adapters

Community marketplace (future)

Lower cost of change over time


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Prepackaged Integrations


• iFlows are the standard integration content from SAP

• iFlows run on HCI and NetWeaver PI

• Each iFlow contains logical and technical routings

• User defined functions required for standard integration delivered. Customers can customize them.

iFlows contain predefined mappings with 100+ fields mapped and several user defined functions and routing rules.

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Open API’s and Deployment Choice

• Rich set of public SOAP Web Services

• ODataAPIs

• Can be used by customers or partners with SAP's or third party integration platforms

• Certified connectors by third-party integration platforms

• Examples:

• Direct integration for Facebook, Jam, Outlook

• SAP PI/HCI for ERP/CRM, non-SAP ERP

• 3rd party when tool is already in place and skilled experts on project

Customers have a choice to deploy integrations on-premise or in the cloud


Standards-based APIs/Web services (SOAP, REST1)Point-to-point integration for simpler integration scenarios (Availability and roadmap may vary by individual cloud application)On-premise SAP NetWeaver PI and SAP Data Services with prepackaged integration content for SAP-SAP 1 via rapid-deployment solutionsExisting Dell Boomi partnership for SuccessFactors Employee Central Integration Option to use third-party integration platforms. Open certification program being gradually rolled out starting with SAP Customer OnDemand solution. Mulesoft and Boomi have built Certified connectors for Customer OnDemand.

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SAP Hybris Cloud for Customer API’s

Examples of A2X APIs*

Business Objects Query Services Manage Services

Accounts QueryCustomertnl ManageCustomerlnl

Contact QueryContactln ManageContacdn

Materials QueryMaterialln ManageMatenalim

Leads Query Leadlnl ManageLeadln2

O pportunities QueryOpportunityln2 ManageOpportunityln3

Social Media U ser RequestForSodaMediallserProfi ManageSodalMediaUserProfileln

Profiles

Service Requests QueryServiceRequestln ManageServiceRequestlnl

Activity Email QueryEmailActivitytn ManageEmailActlvitylnl

Activity Task QueryTaskActivityln ManageTaskAdivityln

Activity Phone QueryPhoneCallActivrtyln ManagePhoneCallActivityInl

Activity Appointment QueryAppointmentActivityln ManageAppomtmentAdrvityln 1

Campaign QueryCampaignlnl ManageCampaignln

Target Group QueryTargetGroupIn ManageTargetGroupInl

Code List QueryCodeListln -

• Rich set of public SOAP Web Services

• OData API’s for Account, Service Ticket, and Opportunities

• Can be used by customers or partners with SAP’s or third party integration platforms

• Activated via concept of Communication Arrangements

• Authentication of all web- service/API calls (via HTTPS)

• Supported authentication mechanisms include

- Usernam e / password

- Client certificates

* D ocum entation availab le a t S A P neio porta l.


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Education

SAP C4C50 - SAP Hybris C4C - Integration with On-Premise SAP Solutions