Presented by:

Scott Mills - Advisor

K. Scott Abrams – Incorporating Board

Anne Marie Batten – Executive Director (Via Google Hangout)

Topics Background

What is RTC?

How Can RTC Assist?

Case Study

Collaboration

Questions

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Background

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Younger Generation StatsRecent Youth in Policing classes observation:

98% of students had smart phones

68% had Twitter accounts

100% had experienced some type of traumatic event

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StatisticsLeading cause of death by injury?

Suicide

According to 2012 study published in American Journal of Public Health

Surpasses traffic deaths during last decade

Suicide ranks 11th for all deaths when considering all medical conditions

Suicides increased 15% over past ten years

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Demographics Continued proliferation of smart phones, tablets, etc.

Social Media use is one of the most prevalent forms of communication currently being used and growing

Twitter users send over 400 million tweets each day

There are288 million monthly active users and over 500 million registered accounts on Twitter

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Demographics, Cont’d The fastest growing age demographic on twitter is the

55-64 year age group

Social Media has overtaken porn as the number one activity on the web

25% of smart phone owners ages 18-44 say they can’t recall the last time their smart phone wasn’t next to them

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What is RTC?

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Real Time Crisis Team

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Structure Charitable organization incorporating under the laws

of Canada

Professionally trained staff in areas of mental health emergencies

Began operations in Toronto, Canada, with the goal of expanding throughout Canada and the United States

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Vision

The recognized leader in real-time intervention while becoming the leading authority regarding

positive and negative effects of social media communications during traumatic events.

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Mission

Connecting Real Time Professionals in Real Time Interventions.

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Purpose Trained professionals saving and improving lives

through the utilization of social media tools and resources.

Empowering and promoting safety and successful outcomes through the engagement and development of trusted relationships.

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Purpose, Cont’d Excel by bridging the gap between community, social

services and law enforcement through virtual crisis intervention and negotiation.

Engaging, assessing, identifying risk and responding to Real Time Crisis in Real Time.

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Charitable Status ObjectsTo address and prevent specific issues and incidents

faced by persons struggling with mental illness or experiencing traumatic events by establishing and operating a social media-based crisis intervention program offering assessment, support and stabilization services.

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Charitable Status ObjectsTo address and prevent problems, challenges and issues

faced by persons struggling with mental illness or experiencing traumatic events by providing suicide prevention services, crisis intervention services, community outreach and education.

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How Does It Work?

Data mining social media networks for individuals in distress

Intervene at the request of a law enforcement agency

Crisis Nurse engages directly with person at risk, reaches out in a nonjudgmental way

Listen more, talk less. While listening, assessment and level of risk determined.

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How Does It Work? Cont’d

A response appropriate for risk level is created

Safety for all is primary concern

If weapons or acute medical risk, help is obtained immediately

Majority of cases don’t require a response and can be resolved with support and community referrals

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RTC Goals Manage call for mental-health related calls with a

social media component for Toronto Police

Looking to reduce 911 calls for service, policing hours and visits to the emergency department

Looking to save and improve lives by building trusted relationships using technology

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RTC Goals, Cont’d Collaborate with community partners such as Victim

Services, G0 Transit Safety officers, probation officers, leaders in the education sector and community mental health supporters

Provide social media support for interested community partners already helping others but not currently using technology

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How Can RTC Assist?

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Situational Assistance Potential for assistance in:

Mental health intervention

Youth cyber bullying related matters

Domestic violence

Sexual assault

Human Trafficking

Some persons at risk are unable to call for help but can use smart phone and obtain a connection and help silently

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Situational Assistance Individuals who have received support from nurse and

officer (RTC) continue to reach out for help on social media post intervention but direct their concerns to RTC in lieu of police intervention

Healthy outcomes are also maintained through partnership with The Gatehouse, who assists those suffering ongoing trauma, post child exploitation and abuse

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Situational Assistance RTC focuses on prevention of the crisis. A successful

online intervention can prevent an escalation that potentially leads to an emergency response that could result in injury for the person at risk and the service provider.

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Case Study

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Case Study ExampleBackground

36 year old female with a history of PTSD and depression

Struggling with substance abuse (drugs and alcohol) intensifying increased thoughts of self-harm

Situation escalates rapidly and little control of anger

Heightened aggression has led to previous assault charges and police intervention

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Collaboration

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Working Together Partnership Essential between law enforcement partners

in management of social media and related mental health professionals

There are no catchment areas in the virtual world

Scott M. and Anne Marie, located in Toronto, assisted persons outside of the area and out of the province directly related to a recent Twitter hoax requiring investigation which led to Greece.

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Working Together, Cont’d Looking to connect through Crime Stoppers

organizations

Ability for Crime Stoppers coordinator:

To identify a traumatic event situation through a phone or electronic media contact

Seamlessly hand off traumatic event to RTC

Promote safety and security through collaborative partnership and handling events outside of policing activities

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Summary

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? Questions ?

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Copy of this Presentation?

A copy of this presentation may be obtained by going to Slideshare at the following URL:

http://www.slideshare.net/ksabrams/rtc-presentation-20130924-color

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Acknowledgments: Toronto Police Department

Jeffbullas.com

Social Media Today

Toronto Star

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Contact Information:K. Scott Abrams, CPA, CGMA, FHFMA

Incorporating Director – Real Time CrisisImmediate Past Chairman - Crime Stoppers USA

President - Wisconsin State Crime StoppersBoard Member & Executive Committee- Crime Stoppers of Racine County

2310 S. Green Bay Rd.Suite C PMB 186

Racine, WI 53406-4957Phone:262-672-4645

Cell: 920-210-3728Skype: Snoopy4Ever71

SAbrams@crimestoppersusa.com

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September 24, 2013