ENGLISH ESO 1

Answering the phone – Taking a call

• Good morning. Alice speaking. Can I help you?

• Hello.

• Bob's Café. Can I help you?

• Hello. Who's calling, please? / Who's speaking, please?

• Hello. This is Mike. Can I help you?

Introducing yourself - Making contact

• Yes, please. This is Paul Smith. I'd like to speak to Mr Jones, please.

• Hello. John Brown speaking. Is Peter at home, please?

• Good afternoon. Susan speaking. Can I speak to …, please?

• Good morning. This is Barbara. I'm calling from Tokio. Could you put me through to John Martin, please?

Asking the caller to wait

• Hold the line, please

• Just a moment, please

• Could you hold on, please? / Wait a moment, please

Connecting or Giving explanations

• Sorry, Mr Jones is in a meeting at the moment

• I'm sorry. He's not here at the moment

• Thank you for holding. I'll put you through

• Sorry. He's out of the office.

• Thank you for holding. I'm connecting you now.

• I'm afraid you've got the wrong number. There's nobody here by that name. Sorry.

Taking messages

• Can I leave a message? / I can take a message / Would you like to leave a message? / Could you give me your name?

María Quintas

PHONE CALLS EXPRESSIONSPHONE CALLS EXPRESSIONS