Managing Groups and Teams

Learning Objectives• Describe the types of workplace teams• List causes and symptoms of unproductive

teams• Explain how to build team performance • Discuss the problems of transitioning from

supervisor to team leader• Review essential values of team leaders• Examine team-leader coaching skills

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Levels of Employee Involvement

InformationSharing

Total Self-Direction

IntergroupProblemSolving

3

Cohesiveness

NormsGroup

Dynamics

4

Self-Managing

Problem-Solving

Semi-Autonomous

Suggestion

Basic Typesof Teams

5

TransnationalVenture

Teams at Work

ProjectDevelopment

QualityCircles

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Self-Managing Teams

Start-up Training

Confusion Leader-CenteredTeams

MisplacedLoyalty

Self-DirectedTeams

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Causes of Unproductive Teams

Power struggles

Individual

behavior

Workload

Top

management

Groupthink

Leadership

Focus

Capability8

Symptoms of Unproductive Teams

Not accomplishing goals

Guarded communication

Lack of disagreement

Malfunctioning meetings

Conflict within the team

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Specific Goals

Right Size, Right Mix

A Common Approach

Characteristicsof Productive

Teams

Mutual Accountability

Commitment to a Mission

10

Building High-Performance Teams

• Seek employee input• Set performance standards• Select members for skill and potential• Observe first meetings and actions• Set clear rules of behavior• Move from “boss” to “coach”

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Building High-Performance Teams

• Set performance-oriented goals

• Inject fresh facts and information

• Use positive feedback

• Shoot for the right team size

• Choose team players

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Building High-Performance Teams

• Train and cross-train

• Stress the task’s importance

• Assign whole tasks

• Encourage social support

• Provide material support

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Participation

FacilitationCoaching

Effective Team Leaders

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Becoming aTeam Leader

Loss of Status or Power

Unclear Roles

Job Security

DoubleStandard

TransitionProblems

15

Trust TeamMembers

Believe inTeamwork

Put TeamMembers

First

Supportthe Team

Team-LeaderValues

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Developing Coaching Skills

• Know your people

• Coach, don’t tell

• Give emotional support

• Use Socratic coaching

• Set high expectations

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