Managing Work Groups and Teams
Team 7 (800) 239-3763 [email protected] www.xerox.comManaging Work
Groups and Teams
1Table of ContentsTeam 7 (800) 239-3763 [email protected]
www.xerox.comCompany at a glanceGroups and TeamsGroup
PropertiesManaging ConflictCompany FinancialsSWOT AnalysisPlan of
Action
2
At a glanceTeam 7 (800) 239-3763 [email protected]
www.xerox.comFounded 1906Business size136,000 employees9,400 active
partnersLocationNorwalk, ConnecticutOffices on 160 countries
(Xerox.com, 2011)Current status121 Fortune 500 ("Fortune 500,"
2011)Company Financials
Jim Belizaire(800) [email protected]
Team 7 (800) 239-3763 [email protected] www.xerox.comFinancialsTeam
7 (800) 239-3763 [email protected] www.xerox.comIn
Millions201020092008TotalRevenues$ 21,633$ 15,179$
17,608Selling/General/Administrativeexpenses$ 4,594$ 4,149$
4,534Gross Profit$ 7,451$ 6,025$ 7,296Operating Income$ 606$ 485$
230Total Costs and Expenses$ 20,818$ 14,552$ 17,687Net Income$ 637$
516$ 265Net Income Growth Percentage22.4%94.7%-77.3% Net Income
Percentage GrowthTeam 7 (800) 239-3763 [email protected]
www.xerox.comGroups and TeamsXerox
Ida Yancey954-765-8843 [email protected]
Team 7 (800) 239-3763 [email protected] www.xerox.comA group is
defined as two or more people who interact regularly to accomplish
a common purpose or goal. Formal GroupsInformal Groups
A team is a small number of people with complementary skills who
are committed to a common purpose, performance goals, and approach
for which they are mutually accountable.Problem-SolvingVirtual
TeamsGroups and TeamsTeam 7 (800) 239-3763 [email protected]
www.xerox.com(Griffin, 2011)Formal GroupsChrista CaroneCorp. Vice
President, Chief Marketing OfficerResponsible for global marketing
strategy and initiatives that include advertising, public
relations, internal communications, and head up Xerox's newly
created Global Communications organization.She was named one of the
best marketers of the year by BtoB magazine in 2010 and 2011.Sophie
VandebroekCorp. Vice PresidentChief Technology Officer and
President, Xerox Innovation GroupVandebroek has been Xeroxs Chief
Technology Officer and the President of the Xerox Innovation Group
since 2006. She is responsible for overseeing Xeroxs research
centers in Europe, Asia, Canada and US as well as the Palo Alto
Research Center (PARC Inc.).
Team 7 (800) 239-3763 [email protected] www.xerox.com(Xerox.com,
2011)9Informal GroupsInformal GroupsFormed naturally, not by
organizationCommon interests and shared values of individuals.
Employee Caucus Groups at Xerox: National Black Employee
Association: www.nbea.net Hispanic Association for Professional
Advancement: www.hapa.org Asians Coming Together:
www.asianscomingtogether.com The Womens Alliance:
www.thewomensalliance.net
Team 7 (800) 239-3763 [email protected] www.xerox.com(Xerox.com,
2011)
10TeamsProblem Solving TeamsTeam 7 (800) 239-3763 [email protected]
www.xerox.com
Xerox was named to the Hall of Fame after achieving FIVE
consecutive years of certification in the J.D. Power and Associates
CTSS program(Xerox.com, 2011)Virtual TeamsTeam 7 (800) 239-3763
[email protected] www.xerox.com
Xerox Research Centre of Canada - Xeroxs materials research
center, enabling the flow of leading-edge imaging and consumable
materials from research concepts to supplies solutions. (Xerox.com,
2011)Xerox Research Centre of India - The Xerox Research Centre
India is Xeroxs latest global research location. Initiated in
January 2009, the Xerox Research Centre India's charter is to
explore, develop and incubate innovative document solutions and
services for our global customers. (Xerox.com, 2011)Xerox Research
Centre of Europe - Xerox established its European research center
in France in the early 90s the center coordinates research,
engineering and the Technology Showroom, a customer showcase for
Xerox research and a technology exchange forum. (Xerox.com,
2011)
Group Properties Interpersonal & Intergroup Conflict
Edna Joy Taylor(800) [email protected]
Team 7 (800) 239-3763 [email protected] www.xerox.comGroup
Properties - RolesTeam 7 (800) 239-3763 [email protected]
www.xerox.comRole(s)The parts individuals play in groups in helping
the group reach its goals.(Griffin, 2011)Individuals knew what is
expected to themContinuous ImprovementBetter Process
Role StructureA set of defined roles and interrelationships
among those roles that the group members define and accept.
(Griffin, 2011) Commitment to innovation & CreativityCommitment
to teamworkCommitment to Customer satisfactionNormsAre acceptable
standards of behavior within a group that are shared by group
members. (Griffin, 2011)Sharing and HelpingResponsiveness to the
need of customersHelping customers to right size their
fleetsImprove processConformityAdjusting ones behavior to align
with the norms of the group. (Griffin, 2011)Other XBS operations
conformed their process to modeled the XBS Houston Division
processesThe level of understanding & responsiveness to the
need of customers, and with the attention details that clearly make
it a benchmark process for other Division. (Support-center manager
Asher)Group Properties - CohesivenessTeam 7 (800) 239-3763
[email protected] www.xerox.comCohesivenessThe degree to which group
members are attracted to each other and are motivated to stay in
the group. (Griffin, 2011)Team buildingTeam spiritBirthday
celebrationStrong personal bondsWeekly team meetings
InteractingEmpowerment & Team accountability (Grub, Xerox
Management Operation)Interpersonal and Intergroup
ConflictConflictIs a disagreement among two or more individuals, or
group, or organizations. (Griffin, 2011)Methods for managing
conflictTo stimulate conflict for constructive endsTo control
before it gets out of handResolve Xerox is proactive in
establishing procedures for conflict, and because of the
cohesiveness and trust among members conflict is controlled.Team 7
(800) 239-3763 [email protected] www.xerox.comSWOT Analysis & Plan
of Action
Karen Lue(800) [email protected]
Team 7 (800) 239-3763 [email protected] www.xerox.com 1 = MAJOR
WEAKNESS 2 = MINOR WEAKNESS 3 = MINOR STRENGTH 4 = MAJOR
STRENGTHStrengths(1-4)STRONG LEADERSHIP0.240.8RECOGNIZABLE BRAND
NAME0.1540.6GLOBAL PRESENCE0.1540.6CUSTOMER SERVICE0.1540.6DIVERSE
PRODUCTS0.1540.6WeaknessesFINANCIAL PERFORMANCE0.0520.1DEPENDENCE
OF THIRD
PARTIES0.0520.1ADVERTISEMENTS0.0510.05ACQUISITIONS0.0520.1Total:1.003.55Team
7 (800) 239-3763 [email protected] www.xerox.comExternal position with
a value of 3.2 means that we are above average in response to
external factors. 1 = POOR RESPONSE 2 AVERAGE RSPONSE 3 = ABOVE
AVERAGE RESPONSE 4 = SUPERIOR RESPONSE>.15 Caution .6
ExcellentKEYWeightRatingWeighted ScoreOPPORTUNITIES(1 - 4)EXPANSION
IN SMALL AND MIDSIZED BUSINESS MARKETS0.1540.60ADVERTISING
CAMPAIGNS0.1030.30OFFICE EQUIPMENT SALES0.1540.60STOCK
PRICE0.1520.30THREATSINTENSE COMPETITION0.1540.60DECLINING
DEPENDENCY ON PAPER0.0530.15INTERNATIONAL BUSINESS
RISKS0.1020.20DOCUMENT TECHNOLOGICAL
INNOVATIONS0.1530.45Total:1.003.2Team 7 (800) 239-3763
[email protected]
www.xerox.comWSWSWSWSTHREATSSTRENGTHSWEAKNESSESOPPORTUNITIESIFEEFECross
Reference Matrix ResultsExpand in small & midsize businesses
with a concentration on the diverse products & services by
advertising extensively. (O1, S5,O2) 1.05 Utilize our excellent
customer service brand name to increase equipment sales
&therefore our stock price (S4,S2,O3,04)2.10Increase inventions
for creating new document technological innovations which will
continue to produce efficient products which will help in the
declining dependency on paper and also help to alleviate the
intense competition. (T3, S5, t1). 1.40Generate equipment sales to
new businesses for increase in profits which will impact our
financial performance & in return increase stock (O3,W1,O4) .91
Strategically plan & research acquisitions for expansion so
that it does not impact employee morale due to staff reductions.
(W3,W4,O1) 0.75 Keep innovative technology at the forefront of our
plans and minimize our third party dependence. (T3, W2). 0.30 Focus
on our policies and procedures for global acquisitions which could
create international business risks for our company. (W3, T2)
.65Strong LeadershipRecognizable Brand NameGlobal PresenceCustomer
ServiceDiverse Products and ServicesFinancial PerformanceDependence
on Third PartiesAcquisitionsEmployee Morale
Expansion in Small and Midsized Business MarketsAdvertising
CampaignsOffice Equipment SalesStock Price
Intense CompetitionInternational Business RisksDocument
Technological InnovationsDeclining Dependency on paperTeam 7 (800)
239-3763 [email protected] www.xerox.comPLAN OF ACTIONSuccess for our
company is attributed to our teams, including our leadership teams,
and work groups and teams. Also, our brand name recognition, and
our global presence is strong. Xerox will continue to live by our
motto that:
We only succeed as individuals when we succeed as a team.
Therefore, these are the plans we see necessary to maintain and
improve our strength in the global marketplace:
1. Continue to utilize our excellent customer and brand name to
increase equipment sales which will eventually increase our stock
price. 2. Expand in small and midsize businesses with heavy
concentration on our diverse products and services with an
extensive advertising program.3. Focus on inventions for creating
new document technological innovations which limit the dependency
on paper and alleviate intense competition.4. Strategically plan
and research acquisitions for expansion so that it does not impact
employee morale due to staff reductions.5. Focus on our policies
and procedures for global acquisitions so that our international
business risks are limited.Team 7 (800) 239-3763 [email protected]
www.xerox.comPLAN OF ACTION
Success for our company is attributed to our leadership teams,
our brand name recognition, and our global presence. Xerox will
continue to live by our motto that We only succeed as individuals
when we succeed as a team.
21ReferencesQuinn, Patti Quinn (2011). Xerox Recognizes Top
Business Partners of the Year. Retrieved from
http://news.xerox.com/pr/xerox/xerox-businessFortune 500 our annual
ranking of america's largest corporations. (2011, May 23).
Retrieved from
http://money.cnn.com/magazines/fortune/fortune500/2011/index.htmlGilbert,
T. (1999). Great Teamwork Pays Off For Xerox. Journal for Quality
& Participation, 22(4), 48. Retrieved Xerox Corporation
(1999-2011). Xerox: Ready for Real Business. Retrieved from
http://www.realbusiness.com/Xerox Corporation (2011). Xerox
Executive Biographies. Retrieved from
http://news.xerox.com/pr/xerox/bios.aspx?q=&s=orderasctitle&pg=4#ltIndexCurrentPage2Xerox
Corporation (2011). Xerox Diversity. Retrieved from
http://www.xeroxcareers.com/docs/Diversity_Brochure.pdfXerox
Corporation (2011). Support Partnership. Retrieved from
http://www.office.xerox.com/services/index.htmlTeam 7 (800)
239-3763 [email protected] www.xerox.com
