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Demographics
Female425 (57%)
Male321 (43%)
TOTAL NUMBER OF RESPONDENTS = 746
Malaysian
645 (86.5%)
International101 (13.5%)
UG Students493 (66.1%)
PG Students34 (4.6%)
Academic Staff109 (14.6%)
Admin Staff110 (14.7%)
Demographics – Designation
Total 527 students (70.7%)
Total 219 staff
(29.3%)
Demographics – KCDIO
KOE
KENMS
KIRKHSKICT
CFS
CELPAD
KOSAIKOL
KAEDKOED
KLMKAHS
KONKOP
KOM
LIBRARY
STAD
RMC0
20
40
60
80
100
120
140
160150
137128
87
2822 20 19 18 17
12 9 7 6 6 6 5 5
Overall Customer Satisfaction (Staff vs Students)
1 2 3 4 50
20
40
60
80
100
120
140
11 13
49
121
26
1 2 3 4 50
50
100
150
200
250
36
90
195
176
27
Satisfied: 89% Satisfied: 76%
Staff Students
Overall Customer Satisfaction
Overall satisfaction – 79.5%
Rating Frequency Percentage
1 52 7%
2 101 13.50%
3 243 32.60%
4 298 39.90%
5 52 7%
Staff Students Overall
85.50%
21.80%
43.00%
89.00%76.00% 79.50%
Customer Satisfaction 2014 vs 2015
2014 2015
Customer Satisfaction by Gender
Male – 73.5%Female – 84.2%
1 2 3 4 50
50
100
150
200
250
28
57
110 106
2021
46
134
191
33
Male Female
Customer Satisfaction by Age Group
20 – 39 years old – 78%40 – 49 years old – 86%Above 50 – 100%
1 2 3 4 50
50
100
150
200
250
44
96
219
233
41
4 7
22
39
70 0 2
26
6
Series1 20 - 39 years old 40 - 49 years old 50 years old and above
Customer Satisfaction by Nationality
Local – 81%International – 72%
1 2 3 4 50
50
100
150
200
250
300
39
84
211
263
48
919
34 34
5
Malaysian International
IIUM WiFi SERVICE POLLIn an online poll conducted asking the question “How do you rate the WiFi services in IIUM in terms of general use for teaching and learning, out of 240 responses, 72% says that it needs improvement.
RecommendationResolve WiFi problems at Mahallahs especially for PG students
• Provide access points to the corridors or where needed by proper feasibility study. If any financial constraints in this regard, can be solved upon consultation with students /students welfare fund/authority.
• Can revisit the internet fee structure based upon the individual usage if the service is up to the mark.
• Can have some business deals with mobile operators pertaining borrowing their bandwidth (long term).