INTRODUCTION

Operation is strategy to create the smooth management on the business. Operational

planning is very important because the operational planning will explain about the process

and procedures on how to manage an order to ensure that the service can operate effectively

and efficiently therefore fulfill the need of the customers. The systematic operation also is the

main factor that contributes to the profit of the business.

We suppose to produce more productivity services which are in the standard cost and

at the same time maximize our profit. In addition, quality of good services also can attract

more customers to use our cleaning service. Our main objective is to make sure that our

customers always satisfy with our services. The service that we produce also symbolizes our

commitment on the business and the bad service will affect our company reputation as there

are other competitors in this field.

To make the operation run according to the planned that had been set before, the

planning must be futuristic. So, the operation management had make lots of research and

study on how to run this kind of business and have always try to find a new good strategy to

make sure that this business continues perfectly.

With the proper planning for this operation all the Cleaning Services staffs are very

confident that we can achieve our goals and successfully against competition from other

competitors, Cleaning Services promised to give excellent and good services to our

customers.

1.1 OPERATION PROCESS

The flow of FV service raw material from supplier makes order from supplier

THE FLOW OF PROCESS – BY CONTRACT

Receiving the materials, equipments and machines from the supplier

Ensure that the materials, equipments and machines are of right quality

Arrange the materials, equipment and machines at the store

Recognizing company

1.1 PROCESS FLOW CHART

1.1.1 The Symbols used in the Operation Flow Chart:

SIMBOL TYPE OF

ACTIVITY

DESCRIPTION

Operation Activities that modify transform or give

values to the input.

Transportation

Transport activity occurs when materials

are transported from one point to another.

Inspection Activity that measures standard of the in-

process material, finished products or

services.

Delay

The symbol is used when in-process

material is retained in a location waiting

for next activity.

Storage The symbol is used when the in-process

materials or finished products are storage

in the storage area.

1.1.1 Operation flow chart

FLOW CHART OF VENTURE SERVICE CORP. RAW MATERIAL

FROM SUPPLIER

MAKE ORDER FROM SUPPLIER

ACCEPT ORDER FROM SUPPLIER

CHECK STOCK

KEEP STORE IN STORE

WE CAN USE THE MATERIAL TO PRODUCE THE SERVICE

Suppliers are needed to supply all the material to our business. We choose the

supplier around Kedah because it can be easily to get cheap prices and nearest with business

place. We accept the order from supplier, who supplies good material such as detergent. We

made a deal with them, if there any damages we can return back the material. After getting

raw material from supplier, workers from our company will check stock to make sure there is

no mistake. We can use the material to produce the service.

FLOW CHART OF PROCESS FRONT VENTURE CORP. – BY CONTRACT

RECOGNIZING COMPANY

SENDING

ACCEPTING

CHECKING

START DUTY

QUALITY CHECKING

RECOGNIZING COMPANY -> which offer the tender to clean up their place. We also

find tender to Front Venture. Any info about tender can be finding in the advertisement in

newspaper/notice from contract.

SENDING -> Front Venture will send the price list of our services to the customer will make

decision whether to give tender to us.

ACCEPTING -> Customers will start their agreement and sign the contract there will state

customers requirement and rules.

CHECKING -> The supervisor from Front Venture will go to location and check it. It is to

make sure that the right machines equipment and material use.

START DUTY -> The workers will be sent to the location. The supervisor will give some

explanation to them before they start.

QUALITY CHECKING -> The supervisor will check the services that sub-ordinates had

done to make sure that there would be no complain from customer.

FLOW CHART OF PROCESS FRONT VENTURE CORP. – BY DEMAND

RECEIVING

SENDING

ACCEPTING

CHECKING

START THE DUTIES

QUALITY CHECKING

RECEIVING -> The Front Venture Corporation will get the demand from customer will

telephone, fax or write a letter to us. We will consider whether to accept it or not.

SENDING -> The Front Venture Corporation will send the price lists of our services to

customers. The customers will decide whether to get our services or not.

ACCEPTING -> The customer’s will stated their agreement with us. They will state their

requirements or hope to us. We will try the best to fulfill their needs.

CHECKING -> The supervisors from Front Venture Corp. will go to the location to make

sure that the right machine, equipment and materials are use to serve the services.

START DUTIES -> The workers will be sending to the location. They will be giving some

explanation about their duties and rules. Then the duties will carry out.

QUALITY CECKING -> The supervisors will check the works that sub-ordinates also will

works with their honestly and careful. Then the equipments will be kept in the store.

FLOW CHART OF FRONT VENTURE CORP. - CLEANING SERVICE

RECEIVED ORDER FROM CUSTOMERS

ACCEPT THE OFFER

CHECK THE EQUIPMENT TO BE USED

IDENTIFY THE FACILITY TO BE SERVICE

START THE WORKS

LIST OF MACHINE

TYPES ADVANTAGES PRPOSE

Wet and Dry Vacuum Professional vacuum

New improved design

Available in 5 colors

Easy to clean body

JU 20 watt power

Cleaning a place from dirt like

stairs, floors and furniture

Scrubbing Machine Cost effective cleaning

Easy operation/ maintenance

Designed to wash floors more

efficiency

Scrubbing and

burnishing the floors

Washing the floors

High Jet Pressure

Water

70% more efficient than other

standard lances

Quick and easy to change

accessories

Auto start/stop less strain on

the pump and hose than other

system.

Upright design – large rubber

coated wheels makes it easy to

monomer.

Cleaning the drain

Destroying the hard

dirt at the

complicated place.

CAPACITY PLANNING

LIST OF MACHINE REQUIREMENT

The materials that are required by out company are as follow:-

ITEM MODEL QUANTITY PRICE/UNIT

(RM)

AMOUNT

(RM)

Wet and dry

vacuum cleaner

3 2500

Scrubbing

machine

1500

High water

pressure jet

1200

LOUYOUT FOR OFFICE 2ND FLOOR

1.1 CAPACITY PLANNING

The total of user that can enter a pool in one time is estimate about 100 people

maximum for adult pool and 80 people maximum for children pool.

The amount of user that comes to the center is estimate according to the average

amount per-week, month and year.

TIME TOTAL OF USER

Week 1375

Month 5500

Year 66,000

1.2 MATERIAL REQUIREMENT

1.2.1 The materials that are required by our shop are as follow:-

Type No of UnitPrice Per Unit

(RM)Price (RM)

Goggles 100 20 2000

Swimming Cap 100 20 2000

Buoy 100 25 2500

Surf-board 100 15 1500

Water ball 50 10 500

Swimming trunk & swimming suit 100 30 3000

TOTAL 120 11,500

1.3 MACHINE AND EQUIPMENT

1.3.1 The machine and equipment that are required by our center are as follow:-

Type Price Per Unit

(RM)

No of Unit Total Cost

(RM)

Water pump machine 1200 3 3600

Water vacuum 500 2 1000

Lane-buoy 1000 8 (50m) 8000

Life-buoy 100 4 400

Relax chair 150 20 3000

Table & chair 200 5 1000

Locker 1000 4 4000

Mop 10 5 50

Starting block 120 10 1200

Goggles 20 20 400

Swimming Cap 20 20 400

Buoy 25 20 500

Surf-board 15 30 450

Water ball 10 10 100

Swimming trunk & swimming suit 30 20 600

TOTAL 24, 700

1.4 LIST OF OPERATIONS PERSONNEL

POSITION NO. OF PERSONNEL

Operational Manager 1

Life Guard 2

General Worker 2

TOTAL 5

1.5 SCHEDULE OF TASK AND RESPONSIBILITIES

POSITION TASK AND RESPONSIBILITIES

Operation Manager Direct production on operation and processes for

plants, division and maintain production schedules.

Measures progress by established standard

performances.

Recognize and solves problem effecting production

including schedules, staff, quality, and order of

booking of services.

Manage facilities and equipment.

Supervised staff.

Maintain production schedule

Plan and assign work, had authority for hiring,

discipline and performance decisions.

Will make sure the operation and all activities are

well performing following the exact time.

Work together and cooperate with workers on

managing the centre.

Responsible to ensure the quality and quantity of

the centre or product.

General Worker &

Life Guard

Arrange the materials and equipment at the

place that have been fixed.

Vacuuming the moss and dirt in the water.

Checking the status of the swimming pool

water ph.

Putting the chlorine in the swimming pool

water.

Changing the swimming pool water once a

month.

Rotate the use of the water pump machine.

Monitor the cleaning work and cleanliness at the

centre.

Make sure the quality of the centre area place.

Make sure the safety of the customer.

Take care of the swimming shop.

Take care of the equipment renting counter.

Take care of the registration counter.

1.6 SHEDULE OF REMUNERATION

PositionNo

.

Basic Salary

(RM)

EPF (13%)

(RM)SOCSO (2%) Total (RM)

Life Guard 2 1000 130 20 2300

General Worker 2 600 78 12 1380

TOTAL 4 1600 208 32 3680

1.7 LIST OF SUPPLIER

New U- United Chemical Sdn. Bhd.

Supplier of chlorine

67890, Jalan Raja Uda Butterworth

Pulau Pinang.

04 – 323 3252

Maju Jaya Sport Accessories Sdn. Bhd.

Supplier of aquatic sport equipment

65400, Persiaran Gurney

Pulau Pinang.

04 – 356 3154

Delta Business Solution Sdn. Bhd.

78 / 80, Lebuh Bistop

10200 Penang

04 – 262 2600

CAR PARK

OFFICE

CAFE

PRAYERRO

OM

STOR

SWIM

MIN

GSH

OP &

RENTIN

G

COU

NTER

BACKDOOR

CHILD

RENPO

OL

MENS TOILET & CHANGING ROOM

WOMENS TOILET & CHANGING ROOM

ADU

LTPO

OL

SHOWER

LIFE GUARD

FRONT DOOR

STARTIN

G

BLOCK

PUMPHOUSE

BENCH

1.8 LAYOUT PLAN

1.9 LOCATION

Swimming Recreation Center Sdn. Bhd. were located at Lot 2701, Jalan Dato’ Mat Junan,

13700 Perai, Pulau Pinang.

1.10 OPERATION OVERHEAD

UTILITIES COST / MONTH (RM) COST / YEAR (RM)

Water 2000 24,000

Electricity 5000 60,000

Telephone 300 3600

Maintenance

- Outsourcing

- Chlorine

8000

1200

96,000

14,400

TOTAL 16,500 198,000

1.11 OPERATION BUDGET

Type

Fixed Asset

Cost (RM)

Monthly

Expenses

(RM)

Others

Expenses

(RM)

Total

(RM)

Capital expenditures /

Fixed Asset

- Machine & Equipment 24, 700 24, 700

Working capital / Monthly

Expenses

- Material

- Salaries

- Utilities

- Maintenances

11,500

3680

16,500

2000

11,500

44,160

198,000

24,000

Others Expenses

- Deposit for electric,

water and telephone

5,000

Total 24, 700 33,680 307, 360