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I presented this webinar for GraceHill and Appfolio to train property managers on the basic how-to's of Facebook in July 2011. There were over 800 attendees. View the recorded webinar here and read the summary: http://www.appfolio.com/blog/2011/07/facebook-for-property-managers-webinar-recap/
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Facebook for Property Facebook for Property ManagersManagers
Charity Hisle, Socially Engaged MarketingCharity Hisle, Socially Engaged Marketing@SoEngaged@SoEngaged
©2010 AppFolio, Inc. All Rights Reserved. ©2010 AppFolio, Inc. All Rights Reserved.
AppFolio
• Web-based property management software
• Complete Solution• Property Management• Online rent collection• Accounting • Integrated marketing• Payment processing• Online applications
• So You Run a More Successful Business
Grace Hill
• Apt Industry’s leading provider of education
• Train more than 1,000 property mgmt professionals every day
• Courses are engaging, interactive and multifamily specific
• Most popular – Fair Housing & Preventing Sexual Harassment
• Offer a custom Learning Management System
• And…We build custom courses for property mgmt training departments
Title
• Set-up and managing your Facebook page• Profiles• Pages• Settings• Analytics• Strategy• Tools
• Real-world examples• Differentiate your community• Attract and retain residents• 4 C’s of engaging residents
Facebook for Property Managers@SoEngaged@SoEngaged
Profiles vs. Pages
• Terms of Service• Insights/measuring success• Privacy/security
Poll: Do you have a property Facebook Page?
Set-up Facebook: Privacy
Set-up Facebook: Privacy
Set-up Facebook: Privacy
Set-up Facebook: Privacy
Set-up Facebook: Privacy
Poll: What type of properties are you hear to learn about today?
Set-up Facebook: Edit Page
Set-up Facebook:Posting & Notifications
Set-up Facebook:Manage Permissions
Set-up Facebook: Basics & SEO
Set-up Facebook: Profile
Set-up Facebook: Featured
Set-up Facebook: Admins
Set-up Facebook: Applications
Managing Fans
Managing Fans
Managing Fans
Analytics: Overview
Analytics: Edge Rank
Poll: Do you have a written Facebook strategy?
Facebook Tools: HyperAlerts
Facebook Tools: HyperAlerts
Facebook Tools: HyperAlerts
Facebook Tools: HyperAlerts
Facebook Tools: Reputation Management
Poll: Who manages the day-to-day Facebook activity?
Differentiate your Community
Differentiate your Community
Differentiate your Community
Differentiate your propertyA couple liked me today!May I no longer be on the market?I’ll find out soon!
Decorate my 4th bedroomanyway you like. (Pic link)
My screened-in outdoorpatio keeps it cool andthe skeeters at bay. (pic link)
I have a headache. (Theowner fixed my shingles today.)
Enjoy a glass of wine on my front porch (pic link)
Attract and Retain Residents
Poll: Why will people “like” your page?
Poll: Why do people “like” your page? (Answer)
• People “like” pages on Facebook to:
• Receive promotions and coupons (40%)
• Receive updates on upcoming sales (30%)
• Show their support(39%)
-ExactTarget 2010
Engage Residents: 4 C’s
• Consideration• Content• Causes• Contests
Engage Residents: Consideration
Engage Residents: Content
Engage Residents: Content
Engage Residents: Causes
Engage Residents: Causes
Engage Residents: Causes
Engage Residents: Contests
Engage Residents: Contests
Engage Residents: Contests
Facebook Events
Facebook Deals