Embed Size (px)
Citation preview
Reference and Research
Services in the Digital World
Raymond PunReference and Research Services
LibrarianNew York University Shanghai
Former Reference LibrarianNew York Public Library
Today’s Talk
1. Shift from Traditional Reference to Digital Reference
2. Virtual Reference
3. Social Media Engagement
4. Digital Collections (OPEN ACCESS)
5. Question & Answer Time
Reference Collections
Traditional Reference Services
In-Person
Print Collecti
onTime
Explosion of information because of the
Internet
Virtual ReferenceDigital
Collections
Social MediaEngagement
New Space / Librarian Planning
From Traditional to Digital
Digital Reference Services
Virtual Reference
Support Patrons From ANYWHERE
At NYU, we provide virtual reference 24/7 helping our researchers from New York to Abu Dhabi to Shanghai
This is a new way to expand reference services in digital world
Social Media Tools
Social Media Tools as Reference
Services
1. Libraries use Facebook, Twitter and WeChat to connect with students: promote library programs, collections and services
2. Libraries use social media to answer questions and address concerns from students
3. Social media can build a community of library users: video consultation on SKYPE, teach students how to find news information from TWITTER, create library tutorials on YOUTUBE
The New York Public Library
The Main Reading Room
The NYPL
Established in 1895
Currently over 87 branches and 4 research libraries
Currently over 52 MILLION items: books, maps, DVDs, magazines, newspapers …
Digital Collections
1. New York Public Library promotes digital collections for education
2. These collections are open access and free for anyone to do research
3. Some digital collections are created as digital humanities projects where humanities research is connected through online interactions
NYPL Digital Collections
http://digitalcollections.nypl.org/
NYPL What’s On the Menu?
Digital menus from around the world
People can see and transcribe the collections online
Learn about food history and culture
Develop new SKILLS in fact-checking
Free online resource
NYPL Map Warper
Learn about world history through digital maps
Develop Geographic Information System skills
People can help the library in mapping areas
Promote visual literacy in maps
Thank You!
Raymond Pun
Reference and Research Services Librarian
New York University Shanghai
Email: [email protected]
