Embed Size (px)
Citation preview
EFFECTIVE COMMUNICATION
FOR COLLABORATIONIMPACTBellarmine UniversityApril 5, 2013Michelle R Rodems, Ph.D.#impactcc
OUTCOMES
•Describe methods of effective individual and organization communication
• Identify areas of individual and organizational collaboration
•Develop a plan to effectively communicate and collaborate
YOUR OUTCOMES
What do YOU want to get out of this presentation for
YOURSELF
&/OR
YOUR ORGANIZATION?
http://blog.insideview.com/2012/07/02/how-to-communicate-professionally-on-sales-calls/
BACKWARDS DESIGN
1. Goal/ Outcome
2. Collaboration
3. Communication
4. Action
5. Assess
WHAT IS COLLABORATION?
WHAT IS COLLABORATION?
BENEFITS OFCOLLABORATION
BARRIERS TO COLLABORATION
MODELS OF COLLABORATION
•Relationships• Courtship• Engagement• Setting up housekeeping• Bridging differences• Old-partners
(Kanter, 1994)
(Ring & Van De Ven, 1994)
PROCESS OF COLLABORATIONStep 1. Clearly define the problem. Step 2. Identify core partners to develop the program. Step 3. Develop a common vision of the project to increase feelings of shared ownership.Step 4. Ensure that everyone has a voice and is treated respectfully.Step 5. Clearly define program and collaboration goals.Step 6. Define process and plan of work.Step 7. Establish and nurture trusting working relationships between collaborators.Step 8. Provide benefits to members and align reward structure with collaborative goals.Step 9. Evaluate program and collaboration to provide evidence of outcomes and impact.Step 10. Use evaluation results to modify, expand, and/or drop the collaboration in order to maximize success and/or sustainability as required by program mission.
TRAITS OF SUCCESSFUL COLLABORATION
COMMUNICATION FOR COLLABORATION
1. Goal/ Outcome
2. Collaboration
3. Communication
4. Action
5. Assess
WHAT IS COMMUNICATION?
WHAT IS COMMUNICATION?
PURPOSES OF EFFECTIVE COMMUNICATION
CONSTRUCTIVE COMMUNICATION
ACTIVE LISTENING
1. Seek to understand2. Restate3. Reflect feelings4. Validate concerns5. Encourage sharing
completely6. Use conversational
comments
7. Use probing questions8. Use open ended questions9. Clarify & summarize10.Allow time for follow up11.Pay attention to non-
verbals
COMMUNICATION FOR COLLABORATION
1. Goal/ Outcome
2. Collaboration
3. Communication
4. Action
5. Assess
YOUR PLAN
1. Your Goal/Outcomes: Find yours on the wall.
2. Collaboration: Take 3-4 minutes to identify others with goals similar to yours.
3. Communication: Determine if you should collaborate with this person. Practice your communication skills w/this person/group.
4. What worked? What was difficult? What would you do differently outside of this room in the real situation?
10 THINGS
As a group, let’s come up with a list of 10 things that:
You learnedYou want to do next as a result of what
you learned
