Building TrustCritical for Adults Too

Touchy-feelyA magic wandFor the faint of heart

What this session is NOT:

Learning Intentions

Gain an understanding of what trust isHave a knowledge of why trust is crucial

within the workplaceDetermine methods for busting and building

trust

Success Criteria

By the end of this session you will◦Have reflected upon how trustworthy you are◦Have reflected upon the levels of trust that exist

in your workplace◦Begin to form some next steps for fostering an

environment of trust within your setting

Resources Used

Who do you

trust?

Trust is a confident belief in someone or something. It is the confident belief in an entity:◦To do what is right◦To deliver what is promised ◦To be the same every time, whatever the

circumstances

Tangible MeasurableLearnable PracticedEssential An activator or accelerator

TRUST is:

SELF Relationship Organizational

Market Societal

Waves of Trust

You are trusted to the degree that people believe in your ability, your consistency, your integrity, and your commitment to deliver

DO PEOPLE BELIEVE IN YOU?

“Without trust, influence diminishes” -Vanessa Hall

“To be trusted is a greater compliment than being loved” –George MacDonald

Benefits of Trust

Benefits Include:

Engagement

InnovationEnergy/Passion

Results

Barriers to Trust

FEAR

Negative Experiences

Individualism

Trust BUSTERS

Partner A Brainstorm Trust BustersPartner B Brainstorm Trust Builders Upon signal, partner A shares a buster from

list and partner B selects a builder to counteract it

Trust Busters, Trust Builders

How to build it

1. Provide CLARITY

Communication=

Clarity

CLARITY

Feedback

Learning Intentions

Success Criteria

2. Practice CONSISTENCY

3. Value Competency

4. Create a safe place to fail

5. CARE for one another

6. Foster Contribution

7. THINK!

8. Develop a Mid to Long Term Mindset

9. Focus on the CLIENT!

The TRUST Equation

Trustworthiness = Credibility + Reliability + Intimacy

Self-orientation

Credibility relates to our words and is revealed in our credentials and honesty

Reliability relates to our actions and is revealed by keeping our promises

Intimacy relates to our emotions; people feel safe talking about difficult agendas

Self-orientation relates to our caring and is revealed in our focus (us or them?)

© The Trusted Advisor (Maister, Green and Galford, Free Press, 2000)

Can trust be rebuilt?

The best time to plant a tree is 20 years ago.

The second best time is today.

- A Chinese Proverb

Kick-starting a culture of trust

1. Identify and involve key individuals2. Generate a framework for creating

informed adults3. COMMUNICATE4. Measure progress - Celebrate successes

and failures

Sir Michael Barber: System Transformation

1. Set standards2. Use good data to drive decision making3. Build professional capacity

Remember…Trust doesn’t happen by accident – it is

planned and tended toTrust is informed and supportive, but not

blind

The Workplace Trust Assessment

1. Credibility – are communications in your workplace carried out with integrity and consistency?

2. Respect – Are employees involved in relevant decisions? Is professional development supported and appreciated?

3. Fairness – Does everyone receive balanced treatment?

4. Pride – Do employees take pride in individual and GROUP contributions?

5. Camaraderie – Is there a sense of family or team?

KNOW THY

IMPACT!

You are trusted to the degree that people believe in your ability, your consistency, your integrity, and your commitment to deliver.

DO PEOPLE BELIEVE IN YOU?