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6 Strategies for Data-driven Online Learning & Training Stewart Rogers & Sean Hougan
E M P O W E R TA L E N T
Sean HouganLMS MarketResearcher
Stewart RogersLMS Data
Expert
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Today’s Topics
1. 6 Strategies for data-driven training2. Data to decipher where you are now3. To guide where you need to be going4. To create your data-driven story
Housekeeping
1. Audio2. Q&A3. Poll Q’s & Post-survey4. Follow-up email
• Are you currently using a data-driven approach?
– Yes, we’re getting there!– Sort-of, but not fully…– No, not at all
Poll Question 1
Poll Question 2
• Does your LMS have a robust reporting tool to help inform your training/learning decisions?
– Yes, and we use it!– Yes, but it does not provide the information we need.– No, it does not.
Where are you now?
5 key questions to guide your data analysis:
1. How can I use data to understand how learning/training programs are performing?
2. How can I use data to learn how training/learning has improved on the job performance?
3. How can I use data to see which employees need additional support?
4. How can I use data to make training/learning more effective?
5. How can I use data to see if ROI was achieved?
And, how do you get there?
• The data you collect and analyze will begin to paint a picture of where you need to improve
• It will also highlight data-need gaps
• AND provide indicators on how improvements can be made
Where do you need to be?
Strategy 1: Take a big-picture view
http://www.skillnets.ie/sites/skillnets.ie/files/pdf/Measuring_the_Impact_-_Final_Report.pdf
How are company-wide learning/training programs performing?
Stakeholders want to know if programs helped…
Make Money Save Money Or, Avoid Costs
Calculating Success Measures
Ex. Sales Training
1. Measure for each sales rep if possible2. Isolate variables that also effect revenues
– Seasonality, increase in lead generation, new talent, product feature changes
3. Corroborate pre-test, test and retention quizzes4. If knowledge retained, proceed5. Wait 3 months to compare sales
How can I use data to learn how training/learning has improved on the job performance?
1. Ensure training aligns with employee performance measures
2. Pull performance scores from reviews3. Pull employee-led reviews on their own performance
Strategy 2: Determine Behaviour Change
Strategy 3: Determine Training Needs
How can I use data to see which employees need additional support?
Look at assessment data Look at learner progress data Look at course engagement data
Strategy 4: Use data to Improve Effectiveness
How can I use data to make training/learning more effective?
Employee feedback on training (survey) Collect engagement data Collect time spent learning data Collect assessment data
Strategy 5: Determine Training ROI
How can I use data to understand if training/learning ROI was achieved?
Collect perception & attitude data towards learning Collect Learner Progress Data Synthesize this data!
https://www.business-case-analysis.com/return-on-investment-roi-for-training.html#step3
Training ROI = [$ saved, $ made, $ costs avoided] – Training Costs
Strategy 6: Tell a Story
Use the data you’ve collected to tell a compelling story that communicates
How training/learning impacts business objectives How training/learning improves employee productivity How training/learning improves employee satisfaction
Questions? Ask Away
Stewart RogersLMS Reporting & Data Expert
I (think) I have the answers!
• Resources will be sent out in our follow-up email• PowerPoint• Recording• Satisfaction Survey
Next Steps
