BKDDoug Born

are noticing

Meet our most recogniZedBrand ambassador award winners

cONGRATULATIONS winners!

Click the links on the right to read them.

How One Company Created a Customer-Centric CultureAmerican Hotel’s World-Class Service Begins With ListeningHow a Communications Provider Exceeded Their C-sat DreamFrom Customer Dissatisfaction to Cutting Edge Experience

This means more employees are going above and beyond for customers, and your customers are taking the time to tell you about it.

your customers

and so are we

nice work!

of employees felt a sense of purposein their work

80%=Positivecustomer feedback

+wow!

Positivecustomer feedback of employees felt

a sense of purposein their work

54%+ =no manager recognition

BEHIND THE SCENESTAKE A LOOK

did you know?

Ran insightgraphic by

IS UP55%

59%61%

2010 2011 2012

Recognition trending Across our clients

Our Brand Ambassadors always share stories about how their

organizations empower them to better serve customers.

Throughout February we highlighted the work of a few of these individuals.

CrowePeter UgoRachel Spurlock

Every year we look across our client

base and identify the individuals

receiving the highest rate of customer

recognition, and proudly recognize

them as Brand Ambassadors.

MEET THESE AMAZING INDIVIDUALS:

1.5x more employees who are told when they have done a good job serving customers are

The last question I always ask: What else can I do for you?“ ”

EMD MilliporeJerry Taylor

American Hotel RegisterTammy Fritz

I thrive off of my customers being happy and the relationships that I develop with them.“

Signature Flight SupportKatie Rack

”My customer service philosophy is empathy. I believe you have to have the ability to put

yourself in the customer’s shoes.“ ”

likely to feel a sense of purpose in their work