Hospitality Industry Supplier Finds Customer-Facing Employees Aren’t Empowered, and Internal Working Relationships Impact Engagement This 150-year-old, tier-one distributor focuses on customer engagement to drive loyalty and repeat business.

Local Bank Discovers Perceived Divide in its Recognition of Employees

This best-in-class mutual bank focuses on delivering a

superior experience to its customers.

Regional Bank Learns Executive Leadership is the Least Customer-Centric Group of All

This regional bank based in Montana differentiates on delivering

customer-intimate experiences for their key segments.

Telecom Provider Discovers Offshore Customer Care Groups are More Customer-Centric Than Domestic Counterparts This B2B telecommunications provider had a belief that the majority of its customer issues came from its offshore care groups.

Insights Snapshot

CultureMetrics Client Stories

Here are some key insights discovered through PeopleMetrics CultureMetrics diagnostic tool that have accelerated

our clients’ cultural transformation journeys.