Virtual HRVirtual HR

““The use of computer systems, The use of computer systems, interactive electronic media, interactive electronic media,

and telecommunication and telecommunication networks to carry out the networks to carry out the functions of the human functions of the human resources departmentresources department

----Virtual HRVirtual HR, J. Jones, J. Jones

Virtual HR TechnologyVirtual HR Technology

InternetInternet– Ex: Ex: www.fgcu.eduwww.fgcu.edu– Accessible to everyone in the worldAccessible to everyone in the world

IntranetIntranet– Ex: Ruby.fgcu.eduEx: Ruby.fgcu.edu– Accessible only to employees with clearanceAccessible only to employees with clearance

HRIS and other productsHRIS and other products– May be: stand-alone and available only to HR, on May be: stand-alone and available only to HR, on

intranet, and/or through internet-service companies.intranet, and/or through internet-service companies.

Benefits of Virtual HRBenefits of Virtual HR

Reducing paperwork and streamlining work flowReducing paperwork and streamlining work flow Automating redundant HR tasksAutomating redundant HR tasks Empowering employees to embrace a self-service HR Empowering employees to embrace a self-service HR

delivery systemdelivery system Keeping the company’s workforce fully informed about all Keeping the company’s workforce fully informed about all

important HR compliance issues and corporate eventsimportant HR compliance issues and corporate events Speeding up the response time of HR systemsSpeeding up the response time of HR systems Ensuring that more informed decisions are madeEnsuring that more informed decisions are made Improving time managementImproving time management Offering a flexible model of HR that meets the changing Offering a flexible model of HR that meets the changing

needs of an increasingly diverse and global workforce.needs of an increasingly diverse and global workforce.

Common Types of Web-Based HRCommon Types of Web-Based HR

Web-Based Employee Self-ServiceWeb-Based Employee Self-Service– Employee BenefitsEmployee Benefits– Company CommunicationCompany Communication– OthersOthers

Web-Based Manager Self-Service Web-Based Manager Self-Service – Recruiting and StaffingRecruiting and Staffing– Performance ManagementPerformance Management– Compensation PlanningCompensation Planning– Technology and Employee DevelopmentTechnology and Employee Development– OthersOthers

Web-Based Employee Self-ServiceWeb-Based Employee Self-Service

For EmployeesFor Employees– HR CommunicationsHR Communications

– Benefits ServicesBenefits Services

– Personnel data updatesPersonnel data updates

– Job PostingsJob Postings

For ManagersFor Managers– Personnel changesPersonnel changes

– Salary actions Salary actions

– Job requisitionsJob requisitions

Most Commonly Planned or Implemented HR Self-Service Applications

BenefitsBenefitsEfficiency, personal data quality, employee empowerment Efficiency, personal data quality, employee empowerment

process improvements, HR integration at employee level.process improvements, HR integration at employee level.

ExamplesExamples

Select from flexible benefits plan menuSelect from flexible benefits plan menu Schedule vacation timeSchedule vacation time Apply for new positionApply for new position Change address, dependents, other dataChange address, dependents, other data Enroll in training or development activityEnroll in training or development activity Model impact of change in savings planModel impact of change in savings plan Revise retirement planning portfolioRevise retirement planning portfolio Participate in computer-based trainingParticipate in computer-based training Respond to employee opinion surveyRespond to employee opinion survey Get answers to questions on: HR products/services, Get answers to questions on: HR products/services,

employee’s coverage, eligibility, the companyemployee’s coverage, eligibility, the company

Web-Based Manager Self-ServiceWeb-Based Manager Self-Service

Advantages of web-based technologyAdvantages of web-based technology No waiting for forms, policy guidelines, HR No waiting for forms, policy guidelines, HR

department approvals, employee’s job historydepartment approvals, employee’s job history Self-sufficiency in changing an employee’s status Self-sufficiency in changing an employee’s status

or terms of employmentor terms of employment Instant, enterprise delivery of requests for Instant, enterprise delivery of requests for

knowledge, info, people, or best practice. On-line knowledge, info, people, or best practice. On-line instant responseinstant response

Overall improvement of manager’s leadership Overall improvement of manager’s leadership competencies.competencies.

ExamplesExamples

Personnel changesPersonnel changes Supervisor changesSupervisor changes Job gradeJob grade Department changesDepartment changes TransfersTransfers Location changesLocation changes TerminationsTerminations

Salary actionsSalary actions Stock managementStock management Recruiting:Recruiting: RequisitionsRequisitions Offer lettersOffer letters Skills matchingSkills matching

Common systems: compensation, performance management, staffing and recruitment, time and attendance, training and development

Web Sites for HR ProfessionalsWeb Sites for HR Professionals American Society for Training and Development (ASTD) American Society for Training and Development (ASTD)

www.astd.orgwww.astd.org Human Resource Executive www.workindex.comHuman Resource Executive www.workindex.com International Association for Human Resource International Association for Human Resource

information Management (IHRIM) www.ihrim.orginformation Management (IHRIM) www.ihrim.org Society for Human Resource Management (SHRM) Society for Human Resource Management (SHRM)

www.shrm.orgwww.shrm.org Society for Industrial-Organizational Psychology (SIOP) Society for Industrial-Organizational Psychology (SIOP)

http://cmit.unomaha.edu/TIP/TIP.Ltmlhttp://cmit.unomaha.edu/TIP/TIP.Ltml US Equal Employment Opportunity Commission (EEOC) US Equal Employment Opportunity Commission (EEOC)

www.eeoc.govwww.eeoc.gov Yahoo! The Business and Economics Section Yahoo! The Business and Economics Section

www.yahoo.comwww.yahoo.com

Intranet Resource Web SitesIntranet Resource Web Sites

Intranet related white papers may be available atIntranet related white papers may be available at Web Week Web Week www.webweek.comwww.webweek.com Web master Magazine Web master Magazine www.cio.comwww.cio.com Tech Web Tech Web www.techweb.comwww.techweb.com Intranet Journal www.intranetjournal.comIntranet Journal www.intranetjournal.com Netscape www.netscape.comNetscape www.netscape.com Oracle Oracle www.oracle.comwww.oracle.com Sun Microsystems Sun Microsystems www.sun.comwww.sun.com Microsoft Microsoft www.microsoft.comwww.microsoft.com Lotus Lotus www.lotus.comwww.lotus.com PointCast PointCast www.pointcast.comwww.pointcast.com