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Using Competencies Successfully


Learning Objectives

After this session, you will be able to:

• Explain what competencies are and why we use them.

• Devise a plan to achieve high scores in appraisal.

• Devise a plan to achieve success in promotion interviews.

• Devise a personal development plan using your competency framework.


What is the purpose of competencies in your view?

Discuss…


View author’s notes


Look at the competency framework.

Identify at least three things that you notice about it.


Competency framework• Behaviors

• Observable – what someone actually does

• Competency

• Made up of one or more behaviors

• Cluster

• Group of related competencies

• Levels

• One or more level for each competency

• Described in terms of observable behavior

• Job Profile

• Describes competencies and levels for each job


Characters

Paige

Chris

James

Judi

David

Tracy

Haq

Eddie


Chris and Paige meet on the stairs at a busy time – two days before the end of the quarter. Chris is preoccupied with his appraisal, due later that day, and Paige is anxious about her promotion interview, also later that day.

The Story

Play Movie…


What is your manager looking for when he or she appraises you?

Discuss…

Using Competencies in Appraisal


STAR Approach

Situation

Task

Action

Result

PROBE Approach

Position

Responsibility

Objectives

Behavior

Effect


How should you prepare for a competency-based appraisal?

Discuss…


• Begin as soon as the previous appraisal is over.

• Start with the competency framework.

• Study each behavior indicator.

• Ask yourself, “Could I convince people that I do this now? – what is my evidence?”

Preparing for appraisal


If you have the skills…• Look for opportunities to display the

behaviors.

• If they do not readily present themselves

– create the opportunities yourself.


If you do not have the skills…• Identify the aspects of the behaviors that

are causing you difficulty.

• Discuss these with your manager.

• Devise a personal development plan.


In summary…

• To succeed in appraisal:– Demonstrate those behaviors that your job

calls for.– Prepare specific and convincing evidence.– Look for opportunities.– Create opportunities.– Develop yourself.– Record specific examples.


Look at the behaviors required for each of your jobs. Take turns asking each other the following question:

“I am looking for evidence that you display such and such a behavior? Can you give me an example of when you have done so?”

Pairs Exercise


For each behavior that you have identified as a weak area – one with unconvincing evidence:

Discuss what opportunities might currently exist to display the behavior.

Discuss how you might create opportunities other than those that exist already.

Pairs Exercise


For each behavior where you are not confident that you could display the required behaviors:

Discuss ways in which you might be able to develop yourself in order to display the required behaviors.

Pairs Exercise


Using Competencies in Promotion Interviews

What are interviewers looking for?

How does this differ from what managers are looking for in appraisal?


Getting promoted

• Look at the higher level competencies.

• Identify those behaviors that you will need to demonstrate.

• Look at the differences between what you do now and what is required in the senior job.

• Write down those differences.• Plan to develop your behavior.


Using Competencies for Self-Development

How can we use our competency framework to devise effective personal development plans?


What are competencies?• They are written

standards that govern the way people do things in this organization.

• They consist of observable behaviors.

• They involve different levels.


Using competencies successfully

• Use them in appraisal or performance reviews.

• Use them to gain promotion.

• Use them for self-development.


Using Competencies Successfully