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“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
Special Symposium Edition
UnforgettableThe 11th Annual Simon Institute Symposium delivers
three days of education and entertainment in New Orleans The 11th Annual Simon InstituteSymposiumgracedtheBigEasyonAu-gust5-7,celebrating20yearsofMan-ageMen’s (OS1) cleaning process. Thesymposiumcontinuedthetraditionofunmatched professional developmentopportunities for cleaning industryleaders, featuring benchmarking ses-sionsonthehottesttopics.Thesympo-siumalsoprovidedaccesstotopleadersinthefieldandtheopportunitytomeetand learn from peers. The CleaningIndustry Awards banquet was onceagain a regal event honoring the hardworkanddedicationof(OS1)users. Symposium attendees enjoy the Cleaning Industry Awards banquet, New Orleans style.
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An EngineersReportBy John Brenton
Best in CleaningIndustry Awards
(OS1) GreenCertifiedPrograms
OutstandingCleaningWorkers
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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Editor-in-Chief:ChrisWallacePublisher: ClarkKidman
The Cleaning Gazette is the official publica-tion of the Cleaning Industry Trainers Guild.The Cleaning Gazette is published monthly topromote the growth of professionalism in thecleaningindustry.Forsubscriptioninformationcontactviaemailjill@managemen.com
Cleaning Industry Trainers Guild Leadership Group
Officers
New advisory committee will
be voted and announced in
Coach Class 2012
President
Joseph GarciaMt.SanAntonioCollege
Vice President
Mary ClarkMichiganSt.University
Vice President
Jewel Golson-RobertsUniversityofNorthCarolina
An Engineer’s Report
Twenty-five Yearsof ManageMen’sCleaning ProcessBy John Brenton, P.E.Presentation to the Simon InstituteSymposium August 2012, New Orleans, LA
We are here this week to “Celebrate 20
Years of (OS1) Cleaning.” Some may say
“What is there to celebrate?”Well speaking
formyself,Iamheretocelebrateallofyou
and your continued support for the (OS1)
program.
Asmost,ifnotallofyou,areaware,near-
ly 25 years ago a couple of much younger
mensetabouttochangethewaytheworld
cleaned and managed facilities and the in-
door environment. That was indeed the
originofManageMen’s(OS1)cleaningpro-
gram. Of which I am very proud to have
beeninvolvedwithandhavecontinuedtobe
asmallpartofuptoandincludingtoday.
The celebration I am having here today
isattherequestofacertain“unnamedindi-
vidual”whofeltitwasabouttimeorperhaps
even overdo for this old engineer to reflect
backoverthesepast25yearsuponhisorigi-
nal ideas and plans for a standardized and
professionalcleaningmanagementprogram.
Today I am finally reporting to that indi-
vidualandtothisgrouponjusthowIfind
theprogramhasdevelopedandbeenimple-
mented.
Iofferyouthefollowingreport.Itisbased
on my original outline for the program in
1987,andmycurrentfindingsandmycon-
clusion.
ORIGINAL PROGRAM OUTLINE – 1987
AND FINDINGS OF THE CURRENT
PROGRAM – 2012
Original Program Element #1
Theequipmentusedwouldbethebestfor
all usages, available nationwide with spare
partsalsoavailable.Itwillbeeasytouseand
maintainwithahighusablelifespan.
Findings:
Thisparthasbeenfullyimplementedus-
ingthepropertools,suppliesandequipment
for theprogram.New itemscontinue tobe
identified, and tested and put to use when
applicable. All components are constantly
reviewed and updated as needed. The use
of the programs equipment checkout and
check in system allows for several valuable
aspects for supervisors and managers both
forinventorycontrolbutalsoforscheduled
maintenance for all of related equipment.
Additionally supporting vendors have con-
tinued to be engaged and have also devel-
oped new systems and products related to
meetthe(OS1)standards.
(Continued on next page)
John Brenton reflects on 20 years of (OS1) cleaning during presentation at 11th annual Simon Institute Symposium in New Orleans.
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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Original Program Element #2
All chemicals used will be standardized,
alsoavailablenationwide.Theywillbeofas
noncausticabasisasavailableandwillmeet
orexceedallgovernmentstandardsforsafety.
Findings:
Thisveryimportantfactorhasbeenmet
and exceeded far beyond my expectations,
bothwiththeuseofmeasuredproductsand
their implementation, the addition of“kit-
ting”forusagehasprovidedvaluableinven-
torycontrolfeaturesandhasprovidedadded
safe guards for all applications. These fea-
turesalongwiththe implementationofthe
outstanding“BeyondCompliance”program
within(OS1)aretrulycuttingedgeinthein-
dustry.
Original Program Element #3
The method for cleaning of the facil-
ity will be standardized methods and pro-
cedures and conducted using a“Team” ap-
proach,andnotbyZoneareas.
Findings:
This aspect has and continues to be the
methodofchoiceformosttasksworkloaded
and employed by (OS1), and I believe this
method has been proven in terms of work
loadingtobeaverylargepartintheoverall
propermanpowerassignmentandusageand
alargepartofthesuccessfortheoverallpro-
gram.
Original Program Element #4
All workers will be properly trained for
specificfunctionsontheteami.e.;Restroom
Specialist,FloorSpecialist,UtilitySpecialist
etc.Allworkerswillbeabletocrosstrainin
allaspectsoftheprogram.
Findings:
Training has been and continues to be
oneofthemostimportantpartsofthe(OS1)
program, beginning with the outstanding
“JanitorsUniversity”format,andtheamaz-
ing “Boot Camp” and related literature as
well as the “Train the Trainers” programs
right down to the on site training centers
ateachlocation,andofcoursethecoaches.
Simplystateditisthebesttrainingprogram
byfarintheindustrytoday.
Original Program Element #5
Allworkerswillbetreatedwith“Respect”
at all times and rewarded for their levels
of training and expertise; they will be uni-
formedandwillshowtheircapabilitiesinthe
formofbadging.
Findings:
The program has provided for this im-
portantprincipletobeimplementedsystem
wide although uniforms are the choice of
each (OS1) program user, the rewards for
trainingandrelatedexpertisearealwaysrec-
ognizedanddocumented,andthe“Respect”
is always afforded each individual in an
(OS1)programasbeingamemberofatruly
professional cleaning organization. Many
times I’ve heard of requests from other fa-
cilities maintenance departments inquiring
ofsimilartypeprogramsfortheirrespective
groups.
Original Program Element #6
Theentireprogramwouldwithallofits
componentsbeabletobeimplementedany-
whereinthecountryorworldwideforthat
matter; I called it the “Cookie Cutter” ap-
proach.
Findings:
I need only to look about this (sympo-
sium meeting) room; this program truly
hasbeenandcontinues tobe implemented
almosteverywherethataninformedorgani-
zationdiscoversalloftheopportunitiesand
therelatedbenefitsofan(OS1)program.
Original Program Element #7
Theentireprogramwouldbeconstantly
reviewed for improvements and upgrades
forallaspectsofthesystem,andbestprac-
ticesidentifiedandemployedsystemwide.
Findings:
Ladies andGentlemen, I giveyou, allof
you“TheSimonInstitute”forthesepast11
plusyears,thisgrouphasleadthe(OS1)pro-
gram,anddareIsaytheentireIndustry,with
identifying,benchmarkingandadoptingthe
BestPracticesfornotonly(OS1)butforthe
entire Janitorial Industry, allofyouare the
trulythe“ProfessionalsofCleaning.”
CONCLUSION:
Thecurrent(OS1)programhascertainly
metallofmyoriginalrequirements,andin
all caseshasexceeded thembeyondmyex-
pectations, I look forward to the future of
the indoor world environment as those re-
sponsible for maintaining it become more
andmoreawareofthebenefitsof(OS1)and
choosetomakeitamuchCleanerandSafer
placeforallofustobe.Formepersonally,I
cannotthinkofabetterreasontoCelebrate
Cleaning.
Thankyou.
Reminder: Baker’s DozenInservice Lessons for 2012
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2012 PINNACLE AWARDGeorge A. Dansie Jr.
MARK REIMERS CLEANINGFOR HEALTH AWARD
The University of Texas at Austin
BEST (OS1) AUDITSandia National Laboratories
BEST CLEANING QUALITY IMPROVEMENTWake Forest University
CLEANING INDUSTRY PIONEERUMass Campus Center –
(OS1) Cleaning in a multi-use building
CLEANING INDUSTRY INNOVATIONKBM Facility Solutions –
(OS1) Floor Care Development
CLEANING INDUSTRYWORKLOADING
Michigan State University
CLEANING INDUSTRYPEER INFLUENCE
The University of Texas at Austin
CLEANING INDUSTRY TRAINER OF THE YEAR AWARD
Joseph Garcia – Mt. San Antonio College
Winners at the 11th Annual
CLEANING INDUSTRYCOMMUNICATIONS
Los Angeles Habilitation House
CLEANING INDUSTRYSAFETY AND HEALTH
Sandia National Laboratories
ENVIRONMENTALUniversity of Michigan
CLEANING INDUSTRYTRAINING PROGRAM
Michigan State University
CLEANING INDUSTRYCERTIFICATION
Wake Forest University
BEST CLEANING PROGRAM Michigan State University
Cleaning Industry Awards
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Special Symposium Edition
Michigan State University shows off “Best Cleaning Program” Award.
Andrew Yanez and Bobby Moddrell from The University of Texas at Austin with the “Mark Reimers Cleaning for Health Award.”
Jim Alty, Wake Forest University.
George A. Dansie Jr. accepting the “2012 Pinnacle Award.”
Owen Graves, Meredith Schmidt, Dave O’Connor from the University of Massachusetts – Amherst.
Brandon Baswell, Michigan State University.
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Special Symposium Edition
Guido Piccarolo, Los Angeles Habilitation House accepting the“Cleaning Industry Communications” Award.
Jill Edmunds, Paul Condie, George A. Dansie Jr., Renae Walker, John Walker and Ben Walker.
Renae Walker, Joseph Garcia 2012 “Cleaning Industry Trainer of the Year Award” Recipient and John Walker of ManageMen.
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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Special Symposium Edition
Brandon Griego recipient of the “Outstanding Cleaning Worker Award,” Lavone Jones and Steve Fattor of Sandia National Laboratories.
Bryan Cosajay, Charlie Edmunds, Jill Edmunds, Renae Walker, John Walker, Guido Piccarolo, Ben Walker, Nancy Albin.
John Lawter, University of Michigan presents Joseph Garcia, Mt. San Antonio College the “Cleaning Industry Trainer of the Year Award.”
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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Special Symposium Edition
Nick Pangaro & Paul Condie of KBM Facility Solutions, Russ Goldin of Eat My Dust.
Myrtle Farabee, Tim Poskin, James Coffey, Jim Alty, Matthew Lawrence and Betty Sue Hardwick of Wake Forest University.
Eric Braziel, Robert Hyer and Dr. Jeff Campbell of Brigham Young University.Taylor Campbell “2011 Outstanding Cleaning Worker” from Dixon Middle School.
Mark & Mary Hindbaugh “OutstandingCleaning Workers” from the University of Michigan.
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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By SymposiumTitle
Symposium speakers delivered several
topicsofinterestforthe(OS1)users.Joseph
Garcia,Presidentof theCITG,spokeabout
the importance of trainers communicating
with one another and sharing about what
isworkingandwhat isnotworkingwithin
other programs. Michigan State University,
Brandin Baswell, discussed philosophy of
cleaning and how that maintains positive
results.Baswellsaidthattheprogramhasex-
ceededhis expectationswhilebeingable to
downsizehisbudget.UniversityofMichigan
presentedonrollingout toofastandprob-
lems that may occur when not taking the
time to properly train staff. Retraining and
fine tuning was needed to accomplish the
departments goals at University of Michi-
gan. Reports from sponsors of the Sympo-
siumshowhoweffectively(OS1)userswork
withmanufacturestoproduceproductsthat
fitwithourmotto,“OneBestWay.”Allinall
itwasanexcitingtimeinNewOrleans,and
theTrainerscan’twaitfornextyear!
Cleaning Industry Leaders Tackle Hottest Topicsat 11th Annual Simon Institute Symposium
Guido Piccarolo of Los Angeles Habilitation House presenting on “Professional Certification and Passports.”
Jill Edmunds and Ben Walker of ManageMen.
Brandon Baswell of Michigan State University.
Jim Ginnaty of the University of Michigan.
Steve Fattor of Sandia National Laboratories.
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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(OS1) Green Certified Programs and Programs of Excellence 2012.
(OS1) Green CertifiedPrograms of Excellence 2012
(OS1) Green CertifiedPrograms 2012
Michigan State University
MainLibrary
Michigan State University
NaturalResourcesBuilding
Sandia National
Laboratories
Albuquerque,NM
The University of Texas
at Austin
GeorgeI.SanchezBuilding
GMI Building Services, Inc.CaliforniaWesternSchoolofLaw
KBM Facility SolutionsBayAreaBuildingTheBoeingCompany,Houston,TX
KBM Facility SolutionsTheBoeingCompanySt.Louis
KBM Facility SolutionsHPSC–TheBoeingCompany,Houston,TX
KBM Facility SolutionsSt.Charles
KBM Facility SolutionsTakeda
The University of Texas
at Austin
RobertA.WelchHall
University of Massachusetts
Auxiliary Services
MurrayD.LincolnCampus
Center
University of Massachusetts
Auxiliary Services
UMassHotel
Wake Forest University
ZSRLibrary
KBM Facility SolutionsTowerII–TheBoeingCompany,Houston,TX
Mt. San Antonio CollegeBuilding6
Mt San Antonio CollegeBuilding7&11
University of Massachusetts Auxiliary ServicesBerkshireDiningHall
University of MichiganBSRB
University of MichiganNCRC
Wake Forest UniversityTribble
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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John Walker presents 2012 Outstanding Cleaning Worker medals to Taylor Campbell, Robert Simon and Bryan Cosajay.
Outstanding Cleaning WorkersHonored at 2012 Symposium
Stephen GardnerEat My Dust
Lee JimenezEat My Dust
Estela MoralesGMI BuildingServices, Inc.
Carnell StewartKBM Facility Solutions
Bryan CosajayLos Angeles
Habilitation House, Inc.
Lucinda QuinteroMichigan State
University
Robert SimonMichigan State
University
Brandon GriegoSandia National Labs
Tammy ChapmanUniversity of Michigan
Lonnie DentonUniversity of Michigan
Marilyn HindbaughUniversity of Michigan
Mark HindbaughUniversity of Michigan
Sandra MetlerUniversity of Michigan
Patrick OstrowskiUniversity of Michigan
Myrtle FarabeeWake Forest University
Susie HardwickWake Forest University
Charles NicholsonWake Forest University
Ederma Palaezde Herrera
Wake Forest University
Gary SamuelsWake Forest University
Michael WoodardWake Forest University
“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50
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By Jewel Golson-Roberts The 2012 (OS1) Symposium was an
awesome event! I have always wanted to
visitNewOrleansand tohavebeenable to
combinethiseventwiththetravelwassuch
a memorable experience. Just to be nomi-
natedforthe“TraineroftheYear”awardand
participate in the whole occasion gave me
overwhelminggratitude.Again,Iwouldlike
tocongratulate JoeGarcia,presidentof the
CITGwhodidreceivetheawardfor“Trainer
oftheYear.”Hishardworkanddedicationto
thisaspectofthe(OS1)programtrulypaid
off. To my friends near and far, I enjoyed
working together with you all to make this
eventthebest(OS1)Symposiumever!
Beaucoupd’amour!
September 6-7, 2012(OS1) Coach ClassDisney’s GrandCalifornian,Anaheim, CAwww.managemen.com
October 1-5, 2012Janitor University– Class 67Little America HotelSalt Lake City, UTwww.managemen.com
October 6, 2012Simon InstituteMeetingLittle America HotelSalt Lake City, UTwww.simoninstitute.org
October 16, 2012ISSA/INTERCLANby John Walker1:30 – 4:30 p.m.McCormick PlaceChicago, ILwww.issa.com
November 7-9, 2012WorkloadingWorkshopLittle America HotelSalt Lake City, UTwww.managemen.com
April 18-19, 2013(OS1) Expert TrainerContemporary HotelOrlando, FLwww.managemen.com
Networkingisimportantbecauseyoucan
learn from many different people. For ex-
ample,youcanlearnfromanExpertTrainer,
Facilities Manager, or a Product Develop-
ment Executive.You can learn about other
industries,exchangedifferentpointsofview,
and discuss issues and come up with solu-
tions or remedies. It is a great way to get
encouragement and will help you through
trying times. It is important to understand
thedifferenttechniquesofnetworking.Face
to face is great but the opportunities are
limited.Technologycannowbeusedtofa-
cilitate networking at different levels. Net-
based networking within a group, such as
theTrainersGuild,maynotencompasssuch
agreatscope,butisstillcriticalforencour-
2012 Symposium Serves UpMemorable Experience
Jewel Golson-Roberts from University ofNorth Carolina soaks up the local flavor ofNew Orleans.
The Importance of Networking . . .Strong Productive Communication
agementandsupport.Tohavemultipleop-
portunities to network yearly with; Expert
Trainer, Coach Class, Symposium, Trainer
Guildwebsite,andevenhereintheGazette,
isahugereasonwhysuccessisfoundwithin
the(OS1)process.
“Doc” Hall of Compression Institute of Boulder Colorado and Mark Samios of PortionPac.