Special Symposium Edition Unforgettabledocshare02.docshare.tips/files/10433/104339657.pdf · Brandon Griego recipient of the “Outstanding Cleaning Worker Award,” Lavone Jones

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“The Official Publication of the Cleaning Industry Trainers Guild” August 2012 l Issue 50

Special Symposium Edition

UnforgettableThe 11th Annual Simon Institute Symposium delivers

three days of education and entertainment in New Orleans The 11th Annual Simon InstituteSymposiumgracedtheBigEasyonAu-gust5-7,celebrating20yearsofMan-ageMen’s (OS1) cleaning process. Thesymposiumcontinuedthetraditionofunmatched professional developmentopportunities for cleaning industryleaders, featuring benchmarking ses-sionsonthehottesttopics.Thesympo-siumalsoprovidedaccesstotopleadersinthefieldandtheopportunitytomeetand learn from peers. The CleaningIndustry Awards banquet was onceagain a regal event honoring the hardworkanddedicationof(OS1)users. Symposium attendees enjoy the Cleaning Industry Awards banquet, New Orleans style.

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An EngineersReportBy John Brenton

Best in CleaningIndustry Awards

(OS1) GreenCertifiedPrograms

OutstandingCleaningWorkers


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Editor-in-Chief:ChrisWallacePublisher: ClarkKidman

The Cleaning Gazette is the official publica-tion of the Cleaning Industry Trainers Guild.The Cleaning Gazette is published monthly topromote the growth of professionalism in thecleaningindustry.Forsubscriptioninformationcontactviaemailjill@managemen.com

Cleaning Industry Trainers Guild Leadership Group

Officers

New advisory committee will

be voted and announced in

Coach Class 2012

President

Joseph GarciaMt.SanAntonioCollege

Vice President

Mary ClarkMichiganSt.University

Vice President

Jewel Golson-RobertsUniversityofNorthCarolina

An Engineer’s Report

Twenty-five Yearsof ManageMen’sCleaning ProcessBy John Brenton, P.E.Presentation to the Simon InstituteSymposium August 2012, New Orleans, LA

We are here this week to “Celebrate 20

Years of (OS1) Cleaning.” Some may say

“What is there to celebrate?”Well speaking

formyself,Iamheretocelebrateallofyou

and your continued support for the (OS1)

program.

Asmost,ifnotallofyou,areaware,near-

ly 25 years ago a couple of much younger

mensetabouttochangethewaytheworld

cleaned and managed facilities and the in-

door environment. That was indeed the

originofManageMen’s(OS1)cleaningpro-

gram. Of which I am very proud to have

beeninvolvedwithandhavecontinuedtobe

asmallpartofuptoandincludingtoday.

The celebration I am having here today

isattherequestofacertain“unnamedindi-

vidual”whofeltitwasabouttimeorperhaps

even overdo for this old engineer to reflect

backoverthesepast25yearsuponhisorigi-

nal ideas and plans for a standardized and

professionalcleaningmanagementprogram.

Today I am finally reporting to that indi-

vidualandtothisgrouponjusthowIfind

theprogramhasdevelopedandbeenimple-

mented.

Iofferyouthefollowingreport.Itisbased

on my original outline for the program in

1987,andmycurrentfindingsandmycon-

clusion.

ORIGINAL PROGRAM OUTLINE – 1987

AND FINDINGS OF THE CURRENT

PROGRAM – 2012

Original Program Element #1

Theequipmentusedwouldbethebestfor

all usages, available nationwide with spare

partsalsoavailable.Itwillbeeasytouseand

maintainwithahighusablelifespan.

Findings:

Thisparthasbeenfullyimplementedus-

ingthepropertools,suppliesandequipment

for theprogram.New itemscontinue tobe

identified, and tested and put to use when

applicable. All components are constantly

reviewed and updated as needed. The use

of the programs equipment checkout and

check in system allows for several valuable

aspects for supervisors and managers both

forinventorycontrolbutalsoforscheduled

maintenance for all of related equipment.

Additionally supporting vendors have con-

tinued to be engaged and have also devel-

oped new systems and products related to

meetthe(OS1)standards.

(Continued on next page)

John Brenton reflects on 20 years of (OS1) cleaning during presentation at 11th annual Simon Institute Symposium in New Orleans.


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All chemicals used will be standardized,

alsoavailablenationwide.Theywillbeofas

noncausticabasisasavailableandwillmeet

orexceedallgovernmentstandardsforsafety.

Findings:

Thisveryimportantfactorhasbeenmet

and exceeded far beyond my expectations,

bothwiththeuseofmeasuredproductsand

their implementation, the addition of“kit-

ting”forusagehasprovidedvaluableinven-

torycontrolfeaturesandhasprovidedadded

safe guards for all applications. These fea-

turesalongwiththe implementationofthe

outstanding“BeyondCompliance”program

within(OS1)aretrulycuttingedgeinthein-

dustry.


The method for cleaning of the facil-

ity will be standardized methods and pro-

cedures and conducted using a“Team” ap-

proach,andnotbyZoneareas.

Findings:

This aspect has and continues to be the

methodofchoiceformosttasksworkloaded

and employed by (OS1), and I believe this

method has been proven in terms of work

loadingtobeaverylargepartintheoverall

propermanpowerassignmentandusageand

alargepartofthesuccessfortheoverallpro-

gram.


All workers will be properly trained for

specificfunctionsontheteami.e.;Restroom

Specialist,FloorSpecialist,UtilitySpecialist

etc.Allworkerswillbeabletocrosstrainin

allaspectsoftheprogram.

Findings:

Training has been and continues to be

oneofthemostimportantpartsofthe(OS1)

program, beginning with the outstanding

“JanitorsUniversity”format,andtheamaz-

ing “Boot Camp” and related literature as

well as the “Train the Trainers” programs

right down to the on site training centers

ateachlocation,andofcoursethecoaches.

Simplystateditisthebesttrainingprogram

byfarintheindustrytoday.


Allworkerswillbetreatedwith“Respect”

at all times and rewarded for their levels

of training and expertise; they will be uni-

formedandwillshowtheircapabilitiesinthe

formofbadging.

Findings:

The program has provided for this im-

portantprincipletobeimplementedsystem

wide although uniforms are the choice of

each (OS1) program user, the rewards for

trainingandrelatedexpertisearealwaysrec-

ognizedanddocumented,andthe“Respect”

is always afforded each individual in an

(OS1)programasbeingamemberofatruly

professional cleaning organization. Many

times I’ve heard of requests from other fa-

cilities maintenance departments inquiring

ofsimilartypeprogramsfortheirrespective

groups.


Theentireprogramwouldwithallofits

componentsbeabletobeimplementedany-

whereinthecountryorworldwideforthat

matter; I called it the “Cookie Cutter” ap-

proach.

Findings:

I need only to look about this (sympo-

sium meeting) room; this program truly

hasbeenandcontinues tobe implemented

almosteverywherethataninformedorgani-

zationdiscoversalloftheopportunitiesand

therelatedbenefitsofan(OS1)program.


Theentireprogramwouldbeconstantly

reviewed for improvements and upgrades

forallaspectsofthesystem,andbestprac-

ticesidentifiedandemployedsystemwide.

Findings:

Ladies andGentlemen, I giveyou, allof

you“TheSimonInstitute”forthesepast11

plusyears,thisgrouphasleadthe(OS1)pro-

gram,anddareIsaytheentireIndustry,with

identifying,benchmarkingandadoptingthe

BestPracticesfornotonly(OS1)butforthe

entire Janitorial Industry, allofyouare the

trulythe“ProfessionalsofCleaning.”

CONCLUSION:

Thecurrent(OS1)programhascertainly

metallofmyoriginalrequirements,andin

all caseshasexceeded thembeyondmyex-

pectations, I look forward to the future of

the indoor world environment as those re-

sponsible for maintaining it become more

andmoreawareofthebenefitsof(OS1)and

choosetomakeitamuchCleanerandSafer

placeforallofustobe.Formepersonally,I

cannotthinkofabetterreasontoCelebrate

Cleaning.

Thankyou.

Reminder: Baker’s DozenInservice Lessons for 2012


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2012 PINNACLE AWARDGeorge A. Dansie Jr.

MARK REIMERS CLEANINGFOR HEALTH AWARD

The University of Texas at Austin

BEST (OS1) AUDITSandia National Laboratories

BEST CLEANING QUALITY IMPROVEMENTWake Forest University

CLEANING INDUSTRY PIONEERUMass Campus Center –

(OS1) Cleaning in a multi-use building

CLEANING INDUSTRY INNOVATIONKBM Facility Solutions –

(OS1) Floor Care Development

CLEANING INDUSTRYWORKLOADING

Michigan State University

CLEANING INDUSTRYPEER INFLUENCE

The University of Texas at Austin

CLEANING INDUSTRY TRAINER OF THE YEAR AWARD

Joseph Garcia – Mt. San Antonio College

Winners at the 11th Annual

CLEANING INDUSTRYCOMMUNICATIONS

Los Angeles Habilitation House

CLEANING INDUSTRYSAFETY AND HEALTH

Sandia National Laboratories

ENVIRONMENTALUniversity of Michigan

CLEANING INDUSTRYTRAINING PROGRAM


CLEANING INDUSTRYCERTIFICATION

Wake Forest University

BEST CLEANING PROGRAM Michigan State University

Cleaning Industry Awards


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Michigan State University shows off “Best Cleaning Program” Award.

Andrew Yanez and Bobby Moddrell from The University of Texas at Austin with the “Mark Reimers Cleaning for Health Award.”

Jim Alty, Wake Forest University.

George A. Dansie Jr. accepting the “2012 Pinnacle Award.”

Owen Graves, Meredith Schmidt, Dave O’Connor from the University of Massachusetts – Amherst.

Brandon Baswell, Michigan State University.


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Guido Piccarolo, Los Angeles Habilitation House accepting the“Cleaning Industry Communications” Award.

Jill Edmunds, Paul Condie, George A. Dansie Jr., Renae Walker, John Walker and Ben Walker.

Renae Walker, Joseph Garcia 2012 “Cleaning Industry Trainer of the Year Award” Recipient and John Walker of ManageMen.


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Brandon Griego recipient of the “Outstanding Cleaning Worker Award,” Lavone Jones and Steve Fattor of Sandia National Laboratories.

Bryan Cosajay, Charlie Edmunds, Jill Edmunds, Renae Walker, John Walker, Guido Piccarolo, Ben Walker, Nancy Albin.

John Lawter, University of Michigan presents Joseph Garcia, Mt. San Antonio College the “Cleaning Industry Trainer of the Year Award.”


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Nick Pangaro & Paul Condie of KBM Facility Solutions, Russ Goldin of Eat My Dust.

Myrtle Farabee, Tim Poskin, James Coffey, Jim Alty, Matthew Lawrence and Betty Sue Hardwick of Wake Forest University.

Eric Braziel, Robert Hyer and Dr. Jeff Campbell of Brigham Young University.Taylor Campbell “2011 Outstanding Cleaning Worker” from Dixon Middle School.

Mark & Mary Hindbaugh “OutstandingCleaning Workers” from the University of Michigan.


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By SymposiumTitle

Symposium speakers delivered several

topicsofinterestforthe(OS1)users.Joseph

Garcia,Presidentof theCITG,spokeabout

the importance of trainers communicating

with one another and sharing about what

isworkingandwhat isnotworkingwithin

other programs. Michigan State University,

Brandin Baswell, discussed philosophy of

cleaning and how that maintains positive

results.Baswellsaidthattheprogramhasex-

ceededhis expectationswhilebeingable to

downsizehisbudget.UniversityofMichigan

presentedonrollingout toofastandprob-

lems that may occur when not taking the

time to properly train staff. Retraining and

fine tuning was needed to accomplish the

departments goals at University of Michi-

gan. Reports from sponsors of the Sympo-

siumshowhoweffectively(OS1)userswork

withmanufacturestoproduceproductsthat

fitwithourmotto,“OneBestWay.”Allinall

itwasanexcitingtimeinNewOrleans,and

theTrainerscan’twaitfornextyear!

Cleaning Industry Leaders Tackle Hottest Topicsat 11th Annual Simon Institute Symposium

Guido Piccarolo of Los Angeles Habilitation House presenting on “Professional Certification and Passports.”

Jill Edmunds and Ben Walker of ManageMen.

Brandon Baswell of Michigan State University.

Jim Ginnaty of the University of Michigan.

Steve Fattor of Sandia National Laboratories.


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(OS1) Green Certified Programs and Programs of Excellence 2012.

(OS1) Green CertifiedPrograms of Excellence 2012

(OS1) Green CertifiedPrograms 2012


MainLibrary


NaturalResourcesBuilding

Sandia National

Laboratories

Albuquerque,NM

The University of Texas

at Austin

GeorgeI.SanchezBuilding

GMI Building Services, Inc.CaliforniaWesternSchoolofLaw

KBM Facility SolutionsBayAreaBuildingTheBoeingCompany,Houston,TX

KBM Facility SolutionsTheBoeingCompanySt.Louis

KBM Facility SolutionsHPSC–TheBoeingCompany,Houston,TX

KBM Facility SolutionsSt.Charles

KBM Facility SolutionsTakeda

The University of Texas

at Austin

RobertA.WelchHall

University of Massachusetts

Auxiliary Services

MurrayD.LincolnCampus

Center

University of Massachusetts

Auxiliary Services

UMassHotel


ZSRLibrary

KBM Facility SolutionsTowerII–TheBoeingCompany,Houston,TX

Mt. San Antonio CollegeBuilding6

Mt San Antonio CollegeBuilding7&11

University of Massachusetts Auxiliary ServicesBerkshireDiningHall

University of MichiganBSRB

University of MichiganNCRC

Wake Forest UniversityTribble


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John Walker presents 2012 Outstanding Cleaning Worker medals to Taylor Campbell, Robert Simon and Bryan Cosajay.

Outstanding Cleaning WorkersHonored at 2012 Symposium

Stephen GardnerEat My Dust

Lee JimenezEat My Dust

Estela MoralesGMI BuildingServices, Inc.

Carnell StewartKBM Facility Solutions

Bryan CosajayLos Angeles

Habilitation House, Inc.

Lucinda QuinteroMichigan State

University

Robert SimonMichigan State

University

Brandon GriegoSandia National Labs

Tammy ChapmanUniversity of Michigan

Lonnie DentonUniversity of Michigan

Marilyn HindbaughUniversity of Michigan

Mark HindbaughUniversity of Michigan

Sandra MetlerUniversity of Michigan

Patrick OstrowskiUniversity of Michigan

Myrtle FarabeeWake Forest University

Susie HardwickWake Forest University

Charles NicholsonWake Forest University

Ederma Palaezde Herrera


Gary SamuelsWake Forest University

Michael WoodardWake Forest University


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By Jewel Golson-Roberts The 2012 (OS1) Symposium was an

awesome event! I have always wanted to

visitNewOrleansand tohavebeenable to

combinethiseventwiththetravelwassuch

a memorable experience. Just to be nomi-

natedforthe“TraineroftheYear”awardand

participate in the whole occasion gave me

overwhelminggratitude.Again,Iwouldlike

tocongratulate JoeGarcia,presidentof the

CITGwhodidreceivetheawardfor“Trainer

oftheYear.”Hishardworkanddedicationto

thisaspectofthe(OS1)programtrulypaid

off. To my friends near and far, I enjoyed

working together with you all to make this

eventthebest(OS1)Symposiumever!

Beaucoupd’amour!

September 6-7, 2012(OS1) Coach ClassDisney’s GrandCalifornian,Anaheim, CAwww.managemen.com

October 1-5, 2012Janitor University– Class 67Little America HotelSalt Lake City, UTwww.managemen.com

October 6, 2012Simon InstituteMeetingLittle America HotelSalt Lake City, UTwww.simoninstitute.org

October 16, 2012ISSA/INTERCLANby John Walker1:30 – 4:30 p.m.McCormick PlaceChicago, ILwww.issa.com

November 7-9, 2012WorkloadingWorkshopLittle America HotelSalt Lake City, UTwww.managemen.com

April 18-19, 2013(OS1) Expert TrainerContemporary HotelOrlando, FLwww.managemen.com

Networkingisimportantbecauseyoucan

learn from many different people. For ex-

ample,youcanlearnfromanExpertTrainer,

Facilities Manager, or a Product Develop-

ment Executive.You can learn about other

industries,exchangedifferentpointsofview,

and discuss issues and come up with solu-

tions or remedies. It is a great way to get

encouragement and will help you through

trying times. It is important to understand

thedifferenttechniquesofnetworking.Face

to face is great but the opportunities are

limited.Technologycannowbeusedtofa-

cilitate networking at different levels. Net-

based networking within a group, such as

theTrainersGuild,maynotencompasssuch

agreatscope,butisstillcriticalforencour-

2012 Symposium Serves UpMemorable Experience

Jewel Golson-Roberts from University ofNorth Carolina soaks up the local flavor ofNew Orleans.

The Importance of Networking . . .Strong Productive Communication

agementandsupport.Tohavemultipleop-

portunities to network yearly with; Expert

Trainer, Coach Class, Symposium, Trainer

Guildwebsite,andevenhereintheGazette,

isahugereasonwhysuccessisfoundwithin

the(OS1)process.

“Doc” Hall of Compression Institute of Boulder Colorado and Mark Samios of PortionPac.

Documents

Special Symposium Edition Unforgettabledocshare02.docshare.tips/files/10433/104339657.pdf · Brandon Griego recipient of the “Outstanding Cleaning Worker Award,” Lavone Jones