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SXS REFRIGERATOR HELPFUL HINTS
A. HOW TO ALIGN MY REFRIGERATOR DOORS
Open both doors of refrigerator.
Identify grill base in the bottom of refrigerator.
Using a phillips head screwdriver, remove two
screws on each end of grill base (fig 1).
Pull out grill base with your hands, should snap
out easily, note: if one a clip from the base grill
gets loose, please re-assemble (fig 1a)
Close both doors and identify door alignment
screw in the bottom of refrigerator door (fig 2).
Use the 7/16 wrench to turn the door alignment
screw on the bottom of fresh food door (fig 2).
Turn screw from left to right to raise refrigerator
door, orright to left to lower it (fig 2).
Re-assemble grill base (fig 2).
B. HOW TO FIX DOOR NOT CLOSING BY ITSELF
Open refrigerator doors.
Identify the case leveling screw under the refrigerator
and freezer door, turn clockwise to raise refrigerator
up (fig 3). This will allow the doors to close easier
Note: Screw will not come out as you turn it, but it will
adjust the height of the front wheels of the unit.
fig 1
fig 2
Tools needed:Tools needed:
Tools needed:
Turn caseleveling screw
Turn caseleveling screw
fig 3
fig 1a
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SXS REFRIGERATOR HELPFUL HINTS
C. HOW TO FIX WATER LEAK AT BOTTOM OF FZ
DOOR AND FIX DISPENSER PANEL NOT WORKING
(no lights/indicators)
Follow steps 1- 4 on case A
Look for blue connector underneath FZ door (fig 4)Make sure waterlines are inserted all the way in the
blue conector underneath the FZ compartment, push
waterlines against blue connector. (fig 5).
Close the freezer door and dispense water to check
for the leak. If theres no leak, the issue has been
resolved and nothing more needs to be done.
If leaking occurs the waterlines may have beendamaged during installation. Remove the blue
connector by pushing IN on the white sleeve on one
end of the blue connector and pulling the tubing out.
Repeat on other end of blue connector. Note: before
removing the tube, you may want to lay down a towel
to absorb the water that may drip from the tubing.
Using a utility knife cut the waterline about from
each end of the tubing. When making the cut, it is
very important to check the following: The tube is cut cleanly and straight (fig 6)
If the tube end is smashed into out of round
shape from cutting, pinch back into round
shape with your fingers (fig 7).
Install blue connector and check for leaks.
If no leak, the issue has been resolved and nothing
more needs to be done. Re-assemble the grill base.
If leaking occurs the connnector must be replaced,
pls call 1-800-GE CARES and ask to send
replacement connector - part # WR00X2160. As you
receive replacement pls follow the simple instructions
accompaning the part.
To fix dispenser panel not working (no lights) unplug
and re-connect electrical connection underneath
freezer(fig 8).
Tools needed:Tools needed:
fig 4
fig 5
fig 6
fig 7
fig 8
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SXS REFRIGERATOR HELPFUL HINTS
D. HOW TO FIX BOTTOM PAN STICKING IN
REFRIGERATOR.
Remove the refrigerator the bottom pan cover (fig 10)
Locate plastic linkages underneath cover (there is one
on each side on the cover, fig 11), make sure they aresnapped in position into the bracket cover as in (fig
11a).
If you find linkage out of bracket (fig 12), re-assemble
linkage in bracket (fig 11).
Assemble cover in the refrigerator and check if your
cover moves back and forward when pan is inserted or
removed. If needed please use case E for instructionson how to assemble cover and pan in the refrigerator.
If linkage is broken, a replacement linkage is needed,
please call 1-800-GE-CARES and ask them to send a
replacement linkage for left linkage WR02X10818, for
right linkage WR02X10819.
If you have a quick chill model and these instructions do
not fix your problem, a replacement cover is needed,
please call 1-800-GE CARES and ask them to send areplacement cover WR31X10030 for models 25, 27,
29, and WR31X10031 for models 23.
fig 10
fig 11
Bracket and linkage
snapped together
Linkage
fig 11a
Bracket
fig 12
Linkage
Linkage out of
bracket, need to
re-assambly
Bracket
E. HOW TO FIX GAP IN THE HANDLES.
If you notice a gap in the union between the door
handle (upper piece) and the bottom door handle tail
(fig 13, 13a), push handle from the bottom (fig 14), this
will close the gap between these parts.
fig 13 fig 13a
fig 14
Gap Gap
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SXS REFRIGERATOR HELPFUL HINTS
Front of
the coverBack of the
cover
When you install shelves, first insert the back of the shelf in the pins located on eitheside of case, and then drop front of shelf in place.
Ensure this cabinet pins enter all the way in to this slots in the back of the cover
Slots on either back side of shelfThere are 4 pins that shelf rests on.
F. HOW TO FIX DOOR NOT CLOSING BY ITSELF
DUE TO INTERFERANCE WITH SHELVES OR PANS.
Please follow below instructions to confirm if one
of your pans in the fresh food compartment is
loose and obstructing door closure.
If any shelf becomes loose or does not seem to
be seated properly please follow theseinstructions,or follow detailed information in pages
___ ____.
ll out Top Pan, few inchesdeli fresh pan) Pull on pan cover does it Come loose?
ll out Mid Pan few inchesfresh produce) Pull on pan cover does it come loose?
ke out Bottom Pan Pull on coverw/two hands from the wheels,
ompletely (fresh produce) does it came loose?
PULL OUT
Top Pan Cover: Correct assembly with cover underneath mid light
cover.
Mid Pan Cover: Correct assembly with cover underneath tank air
deflector. (Ignore tape)
Btm Pan Cover: correct assembly with pan cover sealing with quick
chill module.
Pan cover
Pan
Mid ligth coverMid light cover
Pan cover
Tank Air deflector
Tank air deflector
Pan cover
Pan
Quick chill module
Pan cover
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SXS REFRIGERATOR HELPFUL HINTS
E. NORMAL OPERATING SOUNDS.
Barking, woofing, growling - This is a pulsating sound which occurs about once every
20 minutes. There are approx 4-6 pulses that last 4-8 seconds in duration. The sound
you hear is an internal damper closing that allows air to flow from the freezer into the
refrigerator.
Whir, Hummm, Air Flow - Some models have features such as Custom Cool or Quick
Ice which require additional fans to be running for optimal performance. When your
Select Temp is in Meat, Citrus or Vegetable modes or you operate Express Chill,
Express Thaw, Turbo Cool or Quick Ice features you will notice an additional fan is
running or fans are in high speed .
In order to obtain the quietest level of operation in your refrigerator all of these
features should be turned off. Make sure all green lights are extiguished on
each feature. On select temp you must press the button a few times through
each function in order to turn it off. On Quick Ice, make sure lock control is
extiguished before trying to turn off quick ice.
Remember, the fans are helping to maintain the desired temperature in the
refrigerator. When doors are opened frequently, groceries are loaded, or
when the refrigerator is first plugged in you will hear the fans running at high
speed, this is normal.
Gurgle, Gurgle - When you open the refrigerator or freezer door you may hear agurgling sound at the back of the refrigerator. As the refrigerator completes a
defrosting cycle - water drains from the freezer evaporator into a pan near the
compressor. When a doors is opened pressure is released in a tube carrying this
water and causes this gurgling sound.
Click, pop, knock, crackle or pecking - When your compressor starts you will hear a
click and on occasion may her a popping or pecking sound. This is the sound of
refrigerant flowing quickly through the tubing and turning to gas. This
popping/pecking sound may last 1-2 minutes in duration and may recur each time
compressor starts. This is a normal sound.
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SXS REFRIGERATOR HELPFUL HINTS
F. REFRIGERATOR TOO COLD OR TOO WARM
Too Cold in the Refrigerator - If the setpoints are correct, check your
freezer door and make sure it is closing properly (follow steps B, 1-
19). An unusual situation can occur when the freezer door is not
shutting completely which causes the refrigerator compartment to
run colder than normal. In some circumstances it may even cause
the water tank to freeze.
Too Cold in the Vegetable bin - Make sure the knob above the
snack pan (on the light shield at the back of the refrigerator) is set to
cold and slide the humidity control lever to a setting of High.
Juicy vegetables like tomatos are more prone to freeze than others,wrapping vegetables with paper towels may help them stay fresh
longer.
Too Warm In the Refrigerator - If setpoints are correct, check the
refrigerator doors for a good seal. Follow steps B and F. Frequent
door openings and loading the refrigerator and freezer with groceries
may also cause the the temperature to be warmer than normal.
Having the refrigerator and freezer compartments at least 2/3rds full
will help maintain temperature.
About the Artica Control Settings. If you notice your temperature
indications fluctuating for the refrigerator 2 or 3 degrees from the set
point, this is completely normal. The freezer may have larger
fluctuations and this is due to the defrost system. Of course, the
temperatures will also vary based on the frequency of door openings.
First check the SETTINGS - Some models
have set points of 1 through 9 and other
modles have setpoints in degrees
Fahrenheit. Your refrigerator works best
when the refrigerator is set to point 5 or
37 degrees and freezer compartment is
set point 5 or 0 degrees. If your model
has degree Fahrenheit, press the colder or
warmer button once to check the set point.
370
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SXS REFRIGERATOR HELPFUL HINTS
G. HOW TO CHECK IF MY FILTER IS CLOGGED
The water filter cartridge is located in the back
upper right corner of the refrigerator (fig 1).
Remove the filter cartridge from the cartridge
holder by slowly turning it to the left (fig 2). Do
notpull down on the cartridge. A small amount of
water may drip down.
Place the top of the filter bypass plug up inside the
holder. Do notpush it up into the holder.
Slowly turn it to the right until the bypass plug
stops (fig 3). DO NOT OVERTIGHTEN. As youturn the bypass plug, it will automatically raise
itself into position. Plug will rotate about 1/4 turn.
Run water from the dispenser. Note that there
may be some initial sputtering due to air in the
system from installing the bypass plug.
If the dispense rate is normal while dispensing
with the bypass plug in place, your filter is clogged.
Replace filter.
If the flow rate does not improve when the bypass
plug is in place, please call 1-800-GE-CARES.
Water
Filter
Cartridge
fig 1
fig 2
fig 3
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SXS REFRIGERATOR HELPFUL HINTS
. HOW TO DIAGNOSE MY UNIT IF IT IS:
NOT DISPENSING ICE
DISPENSING ONLY CRUSHED OR CUBED ICE
Check that the ice bin is fully seated. Press it
firmly into place and be sure it goes all the way
back. If it does not go all the way back, remove itand rotate the drive mechanism 1/4 turn (fig 1).
Then firmly push the bin back again.
While pushing the bin back into place. Be sure
that the metal rod on the bottom of the very back
of the bucket slides into the small square opening
(fig 2)
Open the freezer door and check that the icechute on the inside of the freezer door is not
blocked by any items (fig 3).
Inspect the inside of the chute and check that no
items have fallen into the chute (fig 4). Also clear
any ice that may be clogging the chute.
Slide the bucket out a few inches and visually
inspect the crusher housing from underneath the
bucket (fig 5). Clearany ice that may be clogging
the crusher housing. Push the bucket firmly back
into place.
Inspect the ice in the bucket for ice that has fused
or clumped together. Break up or discard any
clumps of ice.
If these tips do not resolve your issue, please call
1-800-GE-CARES.
Note: Your ice bucket may appear different than
depicted in figures.
fig 1
fig 4
Ice chute
fig 2
Metal rod
Square hole
fig 3
Ice chute
Crusher housing
fig 5