Quality In
ConstructionOctober 8, 2015
Sue KlawansGilbane Building Company
Bill Vandrovec,
AIA,DBIA
Kitchell Contractor, Inc.
Chad B. Dorgan,P.E., Ph.D., LEED Fellow
McCarthy Building Companies, Inc.
Mike ClippingerJ E Dunn Construction
Essential Questions
• What Distinguishes One Quality Program from
Another?
• How do you Know if Yours is Good Enough?
• What Metrics Do You Measure?
• What’s Lean About Quality?
• Can you Make a Leap Forward in Quality and
Also Affect Safety and Productivity?
• Is Leadership Committed?
“What Is Quality?”
?
Alignment: “What Is Quality?”
• Do Work Right the First Time
Alignment: “What Is Quality?”
• Do Work Right the First Time
• Understanding of Expectations/Intentions
• Plan the Work, then Work the Plan
Alignment: “What Is Quality?”
• Do Work Right the First Time
• Understanding of Expectations/Intentions
• Plan the Work, then Work the Plan
• The Use and Creation of Knowledge
• Setting of Performance Measurements
• Approach to Accountability
Alignment: “What Is Quality?”• Create a Quality Map
– Precedence
– Strength
– Alignment
• Quality Program Core Elements
– Preventative
– Predictive
– Continuous Measurable Improvement
– Collaborative
– Individual
Quality ProgramQA CONCEPTS - Behind Everything we Do THE QA ROAD MAP
QA Mission
Quality is behind everything we do. We are
committed to continuous measurable improvement.
We will fully understand and communicate our
customer requirements and perform work that meets
those requirements. We will DO IT RIGHT THE FIRST
TIME.
Structure
� Direct reporting to the President of KCI
� Independent, dedicated division
� QA Director and Management group
� Scalable Approaches and Deliveries
� Continuous field performance reporting
� Non optional - every project, every time
Vision
Kitchell QA will set the benchmark for quality in the
construction industry through the establishment and
field implementation of clear and concise quality
standards. Our goals are to mitigate risk, achieve a
zero defect model and fulfill Owner expectations on
every Project.
Programs
� QA/QC Policies and Procedures Manual
� Risk and Constructability Programs
� Envelope Conformance Program
� Continuing Ed. and Resources Programs
� Lessons Learned/Best Practices
� Metrics & Analytics Program
Process Continuous Measurable ImprovementTools
� Risk Analysis Tools
� Doc. Percent Completion Tools
� Doc. Constructability Analysis and Tracing
� Value Analysis Review
� QA ITB's, Trade QC Templates
� CSI Divisional Inspection Templates
� Preassembly Templates
� QA Mobile inspection system
� Inspection Metrics "Cube"
� Published weekly Performance Metrics
Quality Program
Process• The rhythm of
construction
• Reviews and planning
• Anticipate the
unpredictable
• “Trust but verify”
Culture of Innovation• Best Practices/Lessons
Learned
• Technological
improvements
• Lean in thought and action
• Never satisfied with status
quo
Accountability• Be with the TEAM
• Own your
responsibilities
• Do what you promise
• Focus on the end-user
People & Policies• Full-Time Quality staff
• Time-tested procedures
• Trusted relationships
• Uniformity in delivery
Quality Program
Quality Program - Gilbane
Similarities / Differences
• Origin Stories
• Process
• Change and Improvement
• Sustainment and Advancement
Aligning and Translating Quality ProgramsCore Element Contractor Owner Design Partner Trade Partner
Preventative
Predictive
Continuous
Measurable
Improvement
Collaborative
Individual
Is Your Quality Program Good Enough?Core Element Contractor Lean USACOE 6WWWW
Preventative
Predictive
Continuous
Measurable
Improvement
Collaborative
Individual
What Gets Measured Gets Improved:
What Do You Measure?
?
What Gets Measured Gets Improved:
What Do You Measure?
• Preventative
• Predictive
Metrics: What Do You Measure?
What’s Lean About Quality
?
What’s Lean About Quality
People, People, People
Add Value
Eliminate Waste
What’s Lean About Quality
What’s Lean About Quality
Core Element Lean
Preventative Add Value, Eliminate Waste
Predictive Plan Percent Complete
Continuous Measurable
Improvement
Root Cause Analysis,
Developing People
Collaborative Pull Planning, Adding Value
IndividualFix What Bugs Me,
Developing People
What’s Lean About Quality
Effectiveness > Efficiency
?
Can you Make a Leap Forward in Quality
and Also Affect Safety and Productivity?
• A Strong Quality Culture Drives Focus on
Doing Work Only Once
– Safest
– Highest Effective Productivity
– Contractual Quality
Is Leadership Committed?
• Leadership Quality Program Commitment
– Financial
– Accountability
– Focus (“too many initiatives”)
– Understand and Articulate Value
Takeaways
Constructionqualitycouncil.org
Q&A