Quality In

ConstructionOctober 8, 2015

Sue KlawansGilbane Building Company

Bill Vandrovec,

AIA,DBIA

Kitchell Contractor, Inc.

Chad B. Dorgan,P.E., Ph.D., LEED Fellow

McCarthy Building Companies, Inc.

Mike ClippingerJ E Dunn Construction

Essential Questions

• What Distinguishes One Quality Program from

Another?

• How do you Know if Yours is Good Enough?

• What Metrics Do You Measure?

• What’s Lean About Quality?

• Can you Make a Leap Forward in Quality and

Also Affect Safety and Productivity?

• Is Leadership Committed?

“What Is Quality?”

?

Alignment: “What Is Quality?”

• Do Work Right the First Time

Alignment: “What Is Quality?”

• Do Work Right the First Time

• Understanding of Expectations/Intentions

• Plan the Work, then Work the Plan

Alignment: “What Is Quality?”

• Do Work Right the First Time

• Understanding of Expectations/Intentions

• Plan the Work, then Work the Plan

• The Use and Creation of Knowledge

• Setting of Performance Measurements

• Approach to Accountability

Alignment: “What Is Quality?”• Create a Quality Map

– Precedence

– Strength

– Alignment

• Quality Program Core Elements

– Preventative

– Predictive

– Continuous Measurable Improvement

– Collaborative

– Individual

Quality ProgramQA CONCEPTS - Behind Everything we Do THE QA ROAD MAP

QA Mission

Quality is behind everything we do. We are

committed to continuous measurable improvement.

We will fully understand and communicate our

customer requirements and perform work that meets

those requirements. We will DO IT RIGHT THE FIRST

TIME.

Structure

� Direct reporting to the President of KCI

� Independent, dedicated division

� QA Director and Management group

� Scalable Approaches and Deliveries

� Continuous field performance reporting

� Non optional - every project, every time

Vision

Kitchell QA will set the benchmark for quality in the

construction industry through the establishment and

field implementation of clear and concise quality

standards. Our goals are to mitigate risk, achieve a

zero defect model and fulfill Owner expectations on

every Project.

Programs

� QA/QC Policies and Procedures Manual

� Risk and Constructability Programs

� Envelope Conformance Program

� Continuing Ed. and Resources Programs

� Lessons Learned/Best Practices

� Metrics & Analytics Program

Process Continuous Measurable ImprovementTools

� Risk Analysis Tools

� Doc. Percent Completion Tools

� Doc. Constructability Analysis and Tracing

� Value Analysis Review

� QA ITB's, Trade QC Templates

� CSI Divisional Inspection Templates

� Preassembly Templates

� QA Mobile inspection system

� Inspection Metrics "Cube"

� Published weekly Performance Metrics

Quality Program

Process• The rhythm of

construction

• Reviews and planning

• Anticipate the

unpredictable

• “Trust but verify”

Culture of Innovation• Best Practices/Lessons

Learned

• Technological

improvements

• Lean in thought and action

• Never satisfied with status

quo

Accountability• Be with the TEAM

• Own your

responsibilities

• Do what you promise

• Focus on the end-user

People & Policies• Full-Time Quality staff

• Time-tested procedures

• Trusted relationships

• Uniformity in delivery

Quality Program

Quality Program - Gilbane

Similarities / Differences

• Origin Stories

• Process

• Change and Improvement

• Sustainment and Advancement

Aligning and Translating Quality ProgramsCore Element Contractor Owner Design Partner Trade Partner

Preventative

Predictive

Continuous

Measurable

Improvement

Collaborative

Individual

Is Your Quality Program Good Enough?Core Element Contractor Lean USACOE 6WWWW

Preventative

Predictive

Continuous

Measurable

Improvement

Collaborative

Individual

What Gets Measured Gets Improved:

What Do You Measure?

?

What Gets Measured Gets Improved:

What Do You Measure?

• Preventative

• Predictive

Metrics: What Do You Measure?

What’s Lean About Quality

?

What’s Lean About Quality

People, People, People

Add Value

Eliminate Waste

What’s Lean About Quality

What’s Lean About Quality

Core Element Lean

Preventative Add Value, Eliminate Waste

Predictive Plan Percent Complete

Continuous Measurable

Improvement

Root Cause Analysis,

Developing People

Collaborative Pull Planning, Adding Value

IndividualFix What Bugs Me,

Developing People

What’s Lean About Quality

Effectiveness > Efficiency

?

Can you Make a Leap Forward in Quality

and Also Affect Safety and Productivity?

• A Strong Quality Culture Drives Focus on

Doing Work Only Once

– Safest

– Highest Effective Productivity

– Contractual Quality

Is Leadership Committed?

• Leadership Quality Program Commitment

– Financial

– Accountability

– Focus (“too many initiatives”)

– Understand and Articulate Value

Takeaways

Constructionqualitycouncil.org

Q&A