1 TO FIND/SECURE A VENUE1 TO FIND THE SPEAKER1 TO TAKE CARE OF AUDIO1 TO TAKE CARE OF VIDEO1 TO MAKE SURE THE LIGHT BULB WILL ACTUALLY WORK
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.
MT. KILIGREEN FIELDExplored and
PrioritizedINTERNET
CONSULTANT
LAYOFFLOSERLOSS
GO BEARS!
ZAPPOSCONSULTANT
ROCK BOTTOM REAL LOSS
OH
@#$%
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGETHOW YOU MADE THEM
FEEL.”– MAYA ANGELOU
HOW IS CULTURE #1 PRIORITY?
• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK
CULTURE AND CUSTOMER SERVICE$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED:1. COMMITMENT2. CORE VALUES
3. TRANSPARENCY4. VISION
5. RELATIONSHIPS6. THE RIGHT TEAM
AND CAN THEY BE APPLIED TO YOU?
HOW?
51%
TURNOVER22%
PROFITABILITY 7.5YEARS
HEALTHIER &LONGER LIFE
HARVARD BUSINESS REVIEW JAN-FEB 2012PURSUING HAPPINESS, LYUBOMIRSKY ET AL
GALLUP 2013
HAPPIEREMPLOYEES
HAPPIERCUSTOMERS=
SUCCESSFULCOMPANIES(& MEANINGFUL
LIVES)
=
TIPPING POINT OF HAPPINESS
HARVARD BUSINESS REVIEW JAN-FEB 2012
BETTER RETENTION SICK LEAVE 66%
BURNOUT 125% TURNOVER 51%
MORE ENGAGEMENTSALES 37%
PRODUCTIVITY31%
CREATIVITY300%
PROFITS 22-33%
IF RESEARCH SHOWS
VISIONMEANINGHIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THATAPPLY TO YOU AND YOUR COMPANY?
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME
VISION
NO MATTER WHAT• BACKGROUND• CULTURE• IDEAS• JOB
HAPPINESS
39% MONTHLY SALES92% UNPLANNED ABSENCES
HAPPINESS… DELIVERED.
– TOP 20 FASTEST GROWING E-COMMERCE COMPANY
HOW CAN WE HELP?FOR:
CULTURE BOOKSURVEY LINK
COPY OF THE PRESENTATIONJOINING OUR COMMUNITY
QUESTIONS
JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONSAND PURPOSE
PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS
IMAGINE…
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