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INFLUENCE 2015WASHINGTON D.C.
21 JULY 2015
JENN LIMCO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER
HOW MANY PEOPLE
IN THE SPEAKING INDUSTRY
DOES IT TAKE TO CHANGE A LIGHTBULB?
7 TO INFINITY
1 TO FIND/SECURE A VENUE1 TO FIND THE SPEAKER1 TO TAKE CARE OF AUDIO1 TO TAKE CARE OF VIDEO1 TO MAKE SURE THE LIGHT BULB WILL ACTUALLY WORK
1 SPEAKER
TO MAKE SURE THE ACT OF CHANGING A LIGHT BULB IS VALUABLE / RELEVANT / INTERESTING
1 TO INIFINITY
FROM AN AUDIENCE OF ONE PERSON
TO AN
AUDIENCE OF INFINITY
HAPPINESS+
PURPOSE
HAPPIEREMPLOYEES
HAPPIERCUSTOMERS=
SUCCESSFULCOMPANIES(& MEANINGFUL
LIVES)
=
WE CAN ALL BUILDPROFITABLE
SUSTAINABLEHAPPY
BUSINESSES
THE QUESTION IS…HOW?
QUICK POLL :)
TAKE A MOMENT TO THINK…
WHAT AREYOUR GOALS
IN LIFE?
WHAT IS YOUR GOAL IN LIFE?
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.
REFLECTION
HOW DID I GET HERE?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?
MT. KILIGREEN FIELDExplored and
PrioritizedINTERNET
CONSULTANT
LAYOFFLOSERLOSS
GO BEARS!
ZAPPOSCONSULTANT
ROCK BOTTOM REAL LOSS
OH
@#$%
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGETHOW YOU MADE THEM
FEEL.”– MAYA ANGELOU
“A WOMAN’SDREAM CLOSET…”
ZAPPOSKENTUCKY WAREHOUSE
• EXPECTATIONS• EXPERIENCE• EMOTIONS• STORIES• CULTURE
PERSONAL EMOTIONAL CONNECTION
CULTURE
#1 PRIORITY?
HOW IS CULTURE #1 PRIORITY?
• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK
CULTURE AND CUSTOMER SERVICE$2B* COMPANY
1999 – TODAY
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION**
*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING
BEST WORKPLACES VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
employees in the world
DISENGAGED
in lost
PRODUCTIVITY(U.S. alone)
Gallup 2012
AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED:1. COMMITMENT2. CORE VALUES
3. TRANSPARENCY4. VISION
5. RELATIONSHIPS6. THE RIGHT TEAM
AND CAN THEY BE APPLIED TO YOU?
HOW?
WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US?
SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS
HAPPINESS FRAMEWORK 4PARALLELS OF A GREAT BUSINESS AND HAPPINESS
51%
TURNOVER22%
PROFITABILITY 7.5YEARS
HEALTHIER &LONGER LIFE
HARVARD BUSINESS REVIEW JAN-FEB 2012PURSUING HAPPINESS, LYUBOMIRSKY ET AL
GALLUP 2013
HAPPIEREMPLOYEES
HAPPIERCUSTOMERS=
SUCCESSFULCOMPANIES(& MEANINGFUL
LIVES)
=
TIPPING POINT OF HAPPINESS
HARVARD BUSINESS REVIEW JAN-FEB 2012
BETTER RETENTION SICK LEAVE 66%
BURNOUT 125% TURNOVER 51%
MORE ENGAGEMENTSALES 37%
PRODUCTIVITY31%
CREATIVITY300%
PROFITS 22-33%
IF RESEARCH SHOWS
VISIONMEANINGHIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THATAPPLY TO YOU AND YOUR COMPANY?
FIRST…THERE WAS
A BOOK
THEN…
THE BUS TOUR…
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME
VISION
NO MATTER WHAT• BACKGROUND• CULTURE• IDEAS• JOB
HAPPINESS
HOW WE CHANGE THE WORLD? PCC.
PEOPLE
COMPANIES
COMMUNITIES
HAPPIER COMPANIES
HAPPINESS AT WORK SURVEY
WHAT MAKES HAPPY WORK?
WHO? ME-WE-COMMUNITY
39% MONTHLY SALES92% UNPLANNED ABSENCES
HAPPINESS… DELIVERED.
– TOP 20 FASTEST GROWING E-COMMERCE COMPANY
HOW? ONE PCC AT A TIME
HOW CAN WE HELP?FOR:
CULTURE BOOKSURVEY LINK
COPY OF THE PRESENTATIONJOINING OUR COMMUNITY
QUESTIONS
JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
BE TRUE TO OUR WEIRD SELVES
IMAGINE…
BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONS AND PURPOSE
IMAGINE…
BE TRUE TO OUR WEIRD SELVES
LIVE OUR VALUES, PASSIONSAND PURPOSE
PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS
IMAGINE…
…THEN DO.
CREATE CHANGE IN THE WORLD MORE THAN WE EVER THOUGHT POSSIBLE…
WITH HAPPINESS!
THANK YOU!
