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TRAINING 2013 CONFERENCE & EXPO FEBRUARY 19, 2013 ORLANDO, FLORIDA JENN LIM CEO & CHIEF HAPPINESS OFFICER

Training conference orlando jenn lim delivering happiness

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Page 1: Training conference orlando jenn lim delivering happiness

TRAINING 2013 CONFERENCE & EXPOFEBRUARY 19, 2013ORLANDO, FLORIDA

JENN LIMCEO & CHIEF HAPPINESS OFFICER

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TAKE A MOMENT TO THINK…

WHAT ARE YOUR GOALS

IN LIFE?

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WHAT IS YOUR GOAL IN LIFE?

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• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.

YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.

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REFLECTION

HOW DID I GET HERE?

WHY AM I SO PASSIONATE ABOUT HAPPINESS?

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GO BEARS!

INTERNETCONSULTANT

LAYOFFLOSERLOSS

MT. KILI

GREEN FIELDExplored and Prioritized

ZAPPOSCONSULTANT

ROCK BOTTOM

REALLOSS

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CAN COMPANIES REALLY BE

SUCCESFUL WITH HAPPINESS AS A

BUSINESS MODEL?

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“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM

FEEL.”— MAYA ANGELOU

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“A WOMAN’S DREAM CLOSET…”

ZAPPOSZAPPOSKENTUCKY WAREHOUSEKENTUCKY WAREHOUSE

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EXPECTATIONSEXPERIENCEEMOTIONSSTORIESCULTURE

PERSONAL EMOTIONAL CONNECTION

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CULTURE

#1 PRIORITY?

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HOW IS CULTURE #1 PRIORITY?• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK

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THE CULTURE BOOK

THE CULTURE BOOK

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THE CULTURE BOOKWHAT IS IT? WOULD YOU DO IT?

COMPLETELY UNEDITED

ANNUAL SNAPSHOT OF CULTURE

STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOO

FOR A COPY, JUST EMAIL ME [email protected]

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CULTURE AND CUSTOMER SERVICEBUILT A $2B COMPANY SINCE 1999

‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08

Gro

ss S

ale

s $

MM

$1,000

800

600

400

200

NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION

SHARE VALUE AT THE TIME OF CLOSING

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BEST WORKPLACES VS. S&P 500

GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010

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AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL

LESSONS LEARNED:1.COMMITMENT2.CORE VALUES

3.TRANSPARENCY4.VISION

5.RELATIONSHIPS6.THE RIGHT TEAM

AND CAN THEY BEAPPLIED TO YOU?

HOW?

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THAT’S GREAT BUT IT’LL NEVER WORK FOR ME OR MY COMPANY…

HOLD THAT THOUGHT.

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SOME FRAMEWORKS LEARNED ALONG THE WAY…

WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?

SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…

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SOME FRAMEWORKS LEARNED ALONG THE WAY…

TOP 5 I WISH’ES IN LIFE

- BRONNIE WARETOP 5 REGRETS OF DYING

…THE COURAGE TO EXPRESS MY FEELINGS.

…LET MYSELF BE

HAPPIER

…NOT WORKED SO HARD

…STAYED IN TOUCH WITH

FRIENDS

…THE COURAGE TO LIVE TRUE TO MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED

I WISH I HAD…

#1

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THE ELEMENTS OF HAPPINESS

NORMDAY TO DAYDECISIONS >>ACTIONS

50%

10%

40%C

ON

TR

OL

NATUREGENETICS

NURTUREENVIRONMENT

SUSTAINABLE HAPPINESS

90%

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IF RESEARCH SHOWS

VISIONMEANINGHIGHER PURPOSE

LEADS TO HAPPINESS…

HOW DOES THAT APPLY TO YOU AND

YOUR COMPANY?

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LABOR DAY 2009

FIRST…THERE WAS A BOOK

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450,000+ COPIES SOLD20+ LANGUAGES/COUNTRIES

2010 BEST OF LISTSNPR MARKETPLACEINC. MAGAZINENEW YORK POSTREADWRITEWEBAMAZON CUSTOMER FAVORITE

#1 BESTSELLER LISTSNYTIMESWSJAMAZONBARNES & NOBLEBORDERS

WHOA.

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I CAN BE A CMP!

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THEN, THE BUS TOUR…

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WE HEARD FROM AROUND THE WORLD

UNIFIEDBY THE SAME

VISION

NO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOB

HAPPINESS

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NOW…THE MOVEMENT

TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD

SCIENTIFIC SENSEBUSINESS SENSE

HUMAN SENSE

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HOW? The 3 C’s.

500,000+ people110 countries

growing every day :]

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THAT’S GREAT BUT IT’LL NEVER WORK FOR ME…

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SALES 37%

PRODUCTIVITY31%

ACCURACY 19%______________________________________

TURNOVERENGAGEMENT CREATIVITYPROFITS

STUDIES FROM THEHARVARD BUSINESS REVIEW,

JAN-FEB 2012 ISSUE

DELIVERING HAPPINESS @work

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WITH…GENERATIONAL ADVANCES

TECHNOLOGYOUR 90% CONTROL

PSYCHOLOGISTSACADEMIA

SCIENTISTSECONOMISTS

GOVERNMENTSUNITED NATIONS

IN THE WORKPLACECOMMUNITY

EVERYDAY LIFE

LIKE THE4 MINUTE MILE

CHANGE THEWORLD IN WAYS

WE NEVER THOUGHT POSSIBLE

HAPPINESS

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FOR A CULTURE BOOK OR COPY OF THE PRESENTATION

[email protected]

JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM

FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

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THINK ABOUT1.ARE YOU TRUE TO YOURSELF (AND NOT LIVING WHAT OTHERS EXPECT OF YOU)?

2.DO YOU/YOUR COMPANY TRULY LIVE BY YOUR CORE VALUES?

3.WAYS TO ELEVATE PASSION AND PURPOSE @WORK OR IN LIFE

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THANK YOU!

THEN DO.