Managing Learner Expectations
Carol HulmBritish Computer Society
Why does the NHS need IT?
History
November 2001
Oct2002
Dec2002
21st
March2003
Project Aims
On Appointment hold or commit to gaining with 2 years100% Getting Started
40% full ECDL or Equivalent
All person specifations updated to show relevant ICT competence
Strategic Fit
LLL
Pre-reg. CPD
DfES
NPfIT
LLL
Pre-reg.CPD
DfES
NPfIT
=
Known factors at Jan 2002…….
AccreditedCentres
Train the Trainer
Individual Drivers
Know your Learners:•Current abilities and skillsCurrent abilities and skills:
•25% no skills•52% limited skills•23% good skills
•Learning StylesLearning Styles:•So large – need to meet all learning styles
•DriversDrivers:•Internationally recognised qualification•Good on CV – especially in service areas•Keeping up with the Times
Flexible Delivery -Learner focussed
Option 1:
No Skills
Option 2:
Limited Skills
Option 3:
Competent
Option 4:
Remote
Full Tutor Support
Partial Tutor Support
Minimal tutor Support
No Tutor session
All 7 Modules 3 – 4 Modules Site navigation and process sessions
All done via Email/E-Learning (except tests)
Up to 180 hours to complete
Between 80 – 120 hours to complete
Learner dependent – between 20 – 80 hours
Could be less than 20 hours
Major Success Factor
Happy Computers
How does this fit?
Getting Started
BCS Level 11 – 3 months
3 – 9 months
9 months – 3 years
Internationally Recognised Qualification
Key Success Factors
Excellent Customer
Service
FlexibleDeliveryAllowing local
control
Engaging Key
Stakeholders
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