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INFORMATION ACCURACY IN AN OMNI-CHANNEL WORLD
Ned McCauley Tyco Retail Solutions
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Mobility has changed retail forever
Manufacturer Retailer Consumer Pre 1970 1970 - 2010 2010+
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Source: Cisco Systems
Data from AT Kearney - The Mobile Economy 2013
12 Billion People, processes,
data and things currently connected
to the Internet*
Speed of change
Data from AT Kearney - The Mobile Economy 2013
Data from Global Trends 2030 – National Research Council
Mobile Broadband
Connections 5.1 Billion By 2017
Mobile Data Volume 11.2 Exabytes
Per Month By 2017 66% GAGR
50 Billion Connected objects
By 2020*
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• Excite me • Know me
• Educate me • Show me
• Help me • Tell me
• Support me • Enable me
• Remember me • Empower me
Consumers have not changed … but EXPECTATIONS have.
ENJOY & SHARE DISCOVER ENGAGE TRY BUY
2014 – Kurt Salmon & Associates
GOOD ISN’T GOOD ENOUGH ANYMORE …
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§ What’s the difference between good & accurate?
§ The key is to be exact & reliable
Good vs. Accurate
Inventory
Accuracy
Time
Inventory Accuracy 100%
90%
80%
70%
60%
50% 0 1 year
Average Accuracy
Average Accuracy
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§ Make all inventory available for sale
§ Drive brand image
§ Reduce carrying costs
Selling from your database vs. selling from your shelves
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Ability to make trustworthy promises will be one of the differenPaPng capabiliPes shoppers will use to evaluate and pledge loyalty to their favorite and trusted retail brands.
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§ One version of the truth
§ A version of the truth that is
trustworthy
§ Accuracy and precision are mandatory to deliver on this promise
Promises are built upon the foundaPon of:
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§ Pricing
§ Place
§ PromoKons
Where will this impact retailers?
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Availability of inventory and the accuracy / trustworthiness of that informaPon is a problem that Tyco has become expert at understanding and solving.
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§ Shopper Behavior
§ Associate Behavior
Other areas where similar challenges exist related to omni-‐channel retailing
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Supply and Demand vs. Demand and Supply
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THANK YOU. Ned McCauley
Tyco Retail Solutions