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Enterprise DevOps:Crossing the Great Divide with DevOps Training
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Moderator:
Corjan Bast
Products & Solutions Marketing, ITpreneurs
Presenter:
Jayne Groll
President of ITSM Academy
Today’s Speakers
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The IT Challenge Today
Increase IT Service Quality
Control Costs and Risks
Go
Faster
Business/IT
Integration
Do More with Less
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IT’s Great Divide
Dev
wants
change
Ops
wants
stabilityWALL
OF
CONFUSION
InnovationGovernance, Risk and
Compliance
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What does the business want?
What are the dangers? Extreme
Focus on
Stability
Extreme
Focus
on Change
c. All of the above
Dev and Ops must build a bridge across the great divide by identifying common practices that will
improve time to market without sacrificing quality. Those practices form the basis for DevOps.
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What is DevOps? • Responds to accelerated demand for quality software products and services
• Acknowledges the interdependence of IT functions and the need for shared
accountabilities
• Recognizes the need for cultural improvements
• Supports and leverages agile, lean and IT service management (ITSM) practices
• Encourages the use of automation
DevOps is a cultural and professional movement that stresses communication, collaboration
and integration between software developers and IT operations professionals.
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The history of DevOps
2009 2010 2011 2012 2013
Velocity 2009 - John Allspaw (Flickr)
“10+ Deploys Per Day: Dev and Ops
Cooperation”
Patrick Debois
creates first DevOps
Days
Velocity 2011
Jon Jenkins (Amazon)
“Velocity Culture”
Gene Kim publishes
The Phoenix Project
The video history of DevOps is available on YouTube, simply search for “The (Short) History of Devops”
https://www.youtube.com/watch?v=o7-IuYS0iSE
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CULTURE
Automation
Measurement
Sharing
More than anything else, DevOps is a cultural movement based on human and technical
interactions to improve relationships and results.
DevOps values - CAMS
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•There is no single body of DevOps knowledge
•DevOps is built upon the integration of
–Organizational and cultural change
–Automation
–Agile, Lean and ITSM
–The Theory of Constraints
–The Three Ways (The Phoenix Project)
DevOps Practices
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Who is doing DevOps?
Web Pioneers• Amazon
• Netflix
• Etsy
Academia• Portland State University
• Seton Hill University
• Kansas State University
Financial Institutions• BNY Mellon
• Bank of America
• World Bank
Retailers• Target
• The Gap
• Nordstrom
• REI
• Macy’s
Insurance companies• Nationwide
• Travelers
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Results so far:
DevOps increases agility and stability
•Organizations are more agile
–Code is shipped 30 times faster
–Deployments are completed 8000 times faster
Source: 2013 State of DevOps Report – Puppet Labs and IT Revolution Press
• Services are more reliable
– There are 50% fewer failures
– Service is restored 12 times faster
Organizations that implemented DevOps practices were up to five times more likely to be high performing.
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DevOps Business Value (1/2)
• Increased agility
• Increased stability
• Increased responsiveness
• Increased volume and speed of changes
• Reduced time to deliver customer value
• Reduced time to obtain and respond to customer feedback
Source: 2014 State of DevOps Report – Puppet Labs, IT Revolution Press and ThoughtWorks
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•Balanced quality, cost and speed
•Improved customer experience
•Increased customer satisfaction
•Increased employee satisfaction
•Improved governance
•Improved ability to innovate
Source: 2014 State of DevOps Report – Puppet Labs, IT Revolution Press and ThoughtWorks
DevOps Business Value (2/2)
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Isn’t This How It’s Supposed to Be?
De
vOp
s
What’s
missing?
BusinessDevOps
Speed – Productivity – Quality
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What is driving interest in DevOps?
● Use of agile software development practices and methodologies
● Demand from business stakeholders for an increased rate of production
releases
● Wide availability of virtualized and cloud infrastructure from internal and
external providers
● Increased use of data center automation and configuration management
tools
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Why is DevOps training important?
Enterprise IT does not yet understand how to adapt DevOps to a more
traditional IT environment.
DevOps training will
–Codify emerging DevOps best practices
–Provide more structured and tangible guidance
–Create awareness and a desire for more knowledge
–Create shared vocabularies and practices
–Begin to instill a DevOps culture
–Build on Agile, Lean and ITSM
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The 4 hour DevOps Overview Course is an easy entry into DevOps training
and aligns with other courses in your portfolio.
● Training strategies can include
● Awareness sessions (virtual or live)
● As a value add before or after other training courses
● As an opportunity to add or increase training courses for Agile, Lean, ITIL
or Agile Service Management
○ As a motivator for upcoming certification training
Certification training is imminent with the introduction of the DevOps
Foundation course. The DevOps scheme will grow as best practices and
roles continue to emerge.
Training strategies
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What are your biggest challenges?
How is IT enabling your ability to overcome those challenges?
Are IT projects being delivered on time? Services being updated in a
timely manner?
If not, what do you see as the main constraint that prevents this from
happening?
How would you rate the relationship between your Dev and Ops
teams
(including suppliers)?
Engage: Five Questions to Ask Your Customers
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•Upcoming courses
–DevOps Foundation Training
–Bridge IT Simulation
–Agile Service Management Certification
•The DevOps scheme will grow organically as it adapts to market interest and
demand
Follow-on Courses
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Want to learn more about DevOps?
• 2013 State of DevOps Report – Puppet Labs
and IT Revolution Press
• 2014 State of DevOps Report – Puppet
Labs, IT Revolution Press, ThoughtWorks
• The Phoenix Project. G. Kim, et al, IT
Revolution Press, 2013
• DevOps Gaining Mainstream Traction:
http://devops.com/features/survey-
devops-gaining-mainstream-traction-
today/
Websites
www.devops.com
www.campdevops.com
www.devopsdays.org
www.itrevolution.com
www.itsmprofessor.net
www.jayneexplains.com
www.puppetlabs.com
www.myitsmacademy.com
DevOps best practices will evolve through a
community of practice.
Articles and Publications
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