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• Menu: allows the user to access a their emails, junk emails and access previous draft emails.
• Receiver: the other user who will receive the email being sent.
• Email Options: Allows user to save the email as a draft, send the email, attach files or cancel the email
• Text editing options: allows the text to be changed in a variety of ways.
• Subject: the reason of the email• Users email: the users email address
Netiquette is network etiquette communication. Netiquette covers
common courtesy online.
Treat others as you would like to be treated.Have the same standards of behaviour online that you follow in life.
Respect others time and bandwidthShare Expert knowledge
Respect other peoples privacyDon’t abuse your power.
Be forgiving of other peoples mistakes
Email Netiquette• Subject line to summarise the message. • Don't assume the recipient knows the background. • Keep it concise. • Reply within 24 hours. • Allow time for a reply. • Use the BCC field when sending bulk email. • Don't shout at people or threaten them. Don't use all capital letters, (UPPERCASE), or oversized fonts. • Avoid angry outbursts.. Don't send or reply to email when you are angry. • Correct punctuate and grammar. Use punctuation in a normal manner. One exclamation point is just as
effective as five !!!!! Use correct grammar as with any written message.• Layout message for readability. Use spaces and breaks between paragraphs and long sentences to make
it easier on the reader.• Keep the thread. When replying to an e-mail, use the reply option on the sidebar in your mail. This will
keep the message in the "thread", and make it easier for the recipient to follow.• Spelling. Check your spelling! • Don't Reply to All unless necessary. Think twice about sending a reply to everyone. • Acronyms, abbreviations, and emoticons are OK within reason. As long as you don't overdo it, and the
recipients can reasonably be expected to know what they mean.
• From: [email protected]• To: [email protected]• Subject: URGENT!!!!
• CRONING I NEED YOU TO HELP ME WITH ME RELIGION ASSIGHNMENT!!!! OMG I CANT DO IT I SUCK SO BAD LOL OMG ITS SO HARD PLEASE HELP ME!!!!!!!!
Labelled badlyDoes not summarise email in sentence/ maybe misleading
Numerous exclamation marks used 1 is as good as 8
Acronyms used to shorten words
All caps misleading could mean user is angry at the
other user
Email Management Strategies
• Check emails ever 2-3 days.• Delete old emails that are irrelevant.• Add all you contacts to your account so you
know who is sending you emails.• Create drafts if a email needs to be sent
frequently• Mark your emails so the ISP or email provider
can analyse phishing addresses or scam addresses.
Email Management Strategies
• Read the subjects of all the emails to understand which ones are most important it also helps the user in avoiding scam emails or spam emails.
• Remove site notifications so your email doesn’t get clogged.
• Acronyms & Emoticons• These are a popular and useful way of expressing emotion in email. There is a growing number, but these are the basic ones that people
use:• 2L8 -- too late• AAMOF -- as a matter of fact• AFAIK -- as far as I know• B4N -- bye for now• CMIIW -- correct me if I'm wrong• CUL -- see you later• FWIW -- for what its worth• FYI -- for your information• IKWUM -- I know what you mean• IMHO -- in my humble opinion• KWIM -- Know what I mean?• ROTFL -- rolling on the floor laughing• TIA -- thanks in advance• TTYL -- talk to you later• :) happy• :( sad• :o very surprised• ;) wink• ;* kiss• 8) person with glasses smiling• :& tongue-tied