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• Menu: allows the user to access a their emails, junk emails and access previous draft emails.

• Receiver: the other user who will receive the email being sent.

• Email Options: Allows user to save the email as a draft, send the email, attach files or cancel the email

• Text editing options: allows the text to be changed in a variety of ways.

• Subject: the reason of the email• Users email: the users email address

Netiquette is network etiquette communication. Netiquette covers

common courtesy online.

Treat others as you would like to be treated.Have the same standards of behaviour online that you follow in life.

Respect others time and bandwidthShare Expert knowledge

Respect other peoples privacyDon’t abuse your power.

Be forgiving of other peoples mistakes

Email Netiquette• Subject line to summarise the message. • Don't assume the recipient knows the background. • Keep it concise. • Reply within 24 hours. • Allow time for a reply. • Use the BCC field when sending bulk email. • Don't shout at people or threaten them. Don't use all capital letters, (UPPERCASE), or oversized fonts. • Avoid angry outbursts.. Don't send or reply to email when you are angry. • Correct punctuate and grammar. Use punctuation in a normal manner. One exclamation point is just as

effective as five !!!!! Use correct grammar as with any written message.• Layout message for readability. Use spaces and breaks between paragraphs and long sentences to make

it easier on the reader.• Keep the thread. When replying to an e-mail, use the reply option on the sidebar in your mail. This will

keep the message in the "thread", and make it easier for the recipient to follow.• Spelling. Check your spelling! • Don't Reply to All unless necessary. Think twice about sending a reply to everyone. • Acronyms, abbreviations, and emoticons are OK within reason. As long as you don't overdo it, and the

recipients can reasonably be expected to know what they mean.

• From: Carley@Hotmail.com• To: Croning@Hotmail.com• Subject: URGENT!!!!

• CRONING I NEED YOU TO HELP ME WITH ME RELIGION ASSIGHNMENT!!!! OMG I CANT DO IT I SUCK SO BAD LOL OMG ITS SO HARD PLEASE HELP ME!!!!!!!!

Labelled badlyDoes not summarise email in sentence/ maybe misleading

Numerous exclamation marks used 1 is as good as 8

Acronyms used to shorten words

All caps misleading could mean user is angry at the

other user

Email Management Strategies

• Check emails ever 2-3 days.• Delete old emails that are irrelevant.• Add all you contacts to your account so you

know who is sending you emails.• Create drafts if a email needs to be sent

frequently• Mark your emails so the ISP or email provider

can analyse phishing addresses or scam addresses.

Email Management Strategies

• Read the subjects of all the emails to understand which ones are most important it also helps the user in avoiding scam emails or spam emails.

• Remove site notifications so your email doesn’t get clogged.

• Acronyms & Emoticons• These are a popular and useful way of expressing emotion in email. There is a growing number, but these are the basic ones that people

use:• 2L8 -- too late• AAMOF -- as a matter of fact• AFAIK -- as far as I know• B4N -- bye for now• CMIIW -- correct me if I'm wrong• CUL -- see you later• FWIW -- for what its worth• FYI -- for your information• IKWUM -- I know what you mean• IMHO -- in my humble opinion• KWIM -- Know what I mean?• ROTFL -- rolling on the floor laughing• TIA -- thanks in advance• TTYL -- talk to you later• :) happy• :( sad• :o very surprised• ;) wink• ;* kiss• 8) person with glasses smiling• :& tongue-tied