UC Irvine, ExtensionE-Learning Communications Training Project
(Project Plan/Overview)
Mary WileyWiley and Associates
UC Irvine, Extension is experiencing tremendous growth� 60 convenient certificate and specialized programs (on campus and online)
Project Justification/Business Case
• Need to hire new educational-related employees (all levels)• Promote current employees into supervisory roles• Keep up with present and future organizational demands
Hiring Phase
• Need effective communications skill sets based on job roles• Departmental survey(s) results • Past performance review(s) results
CommunicationsSkills
Organizational and employee needs
Project Justification/Business Case
• Provide essential communications skill sets• Framework for on-the-job performance and successNew Hires
• Provide the essential skill sets to communicate effectively with upper management, subordinates and students
Newly Promoted Managers
• Develop an environment for self-directed learning• Need training accessible to employees at convenient
places and times• Provide the knowledge to increased job satisfaction• Improve employee retention
Both
Increase performance review score averages in upcoming reviews Reduce employee turnover % rates from previous year(s) Create 6 new (20 minute) e-learning communications skills training
modules based on employee job roles to:� Increase on-the-job performance
� Improve employee job satisfaction
� Reduce employee turnover
Project Objectives
Project Success Criteria
Measuring Training Project Success
• Measure existing semi-annual performance review data against future performance annual reviews
• Improve individual performance review scores(increase averages from 3s to 4s out of 5)
Performance Reviews
• Review managers’ feedback on employee effectiveness of communications skills related to overall job performance and long-term job satisfaction
Post-Training Manager Surveys
• Measure turnover rate % against previous year(s)Employee Turnover % Rates
New hire employee communications skills training (3 e-learning modules)
Project Deliverables/Curricula
Google Drive Essentials
(Electronic Communications)
Fundamentals of Effective
Communications(Internal
Communications)
Presentation Skills
(Internal/External Communications)
Newly promoted employees communications skills training (3 e-learning modules)
Project Deliverables/Curricula
Effective Leadership
(Supervisory Internal Communications)
Developing & Managing
Successful Teams(Supervisory Internal
Communications)
Public Speaking Techniques(Supervisory
Internal/External Communications)
Project timeline based on employee performance reviews� Current semi-annual performance review data from June 2015
� Creates baseline for annual performance reviews in December 2016
Schedule/breakdown (ADDIE phases) – 16 months
Training Project Timeline
• 09/01/15 through 10/30/15
Analyze
• 11/02/15 through 02/26/16
Design• 02/29/16
through07/01/16
Develop
• 07/05/16
through09/02/16
Implement• 09/06/16
through12/16/16
Evaluate
Work Breakdown Structure (WBS)
E-Learning Communications Training Project
Analyze
Research Analysis
Surveys
Needs Assessment
Report
Design
Stakeholder Meetings
Design Document
Storyboards
Develop
Modules in Captivate
Audio
Q/A Testing
Implement
Learning Management
System
Training Schedule
Tracking
Evaluate
Testing
OTJ Shadowing
Performance Reviews
Project Management
Planning
Meetings
Administration
ADDIE Instructional Design Format (Project Phases and Work Packages)
Development Phase Work Packages – Grid View
Modules in Captivate Work Package, Activities – Modules 1 & 4 and Modules 2 & 5
Development Phase Work Packages – Grid View
Modules in Captivate Work Package, Activities – Modules 3 & 6
Modules in Captivate Work Package – duration 30 days for each sub-work package
Modules in Captivate Work Package – Gantt Chart View
Modules 3 & 6 Scheduled Activities and Final Approval of Modules 1 – 6 Work Package
End Date: 06/03/16
Development Phase Work Packages – Grid View Work Packages, Activities - Audio and Q/A Testing (Modules 1 – 6)
Audio and Q/A Testing Work Packages – duration 30 days total for both work packages
Audio Work Package – Gantt Chart View
Audio Work Package Scheduled Activities and Final Approval
End Date: 06/21/16
Q/A Testing Work Package – Gantt Chart View
Q/A Testing Work Package Scheduled Activities and Final Approval
End Date: 07/01/16
UC Irvine, Extension is experiencing tremendous growth
Organizational/employee need of communications skills training (role-related)
Develop 6 new (20 minute) e-learning communications skills training modules
Success criteria: 06/15 performance reviews as baseline for 12/16 reviews
� Increase on-the-job performance
� Improve employee job satisfaction
� Reduce employee turnover
Project schedule timeline: ADDIE phases (16 months)
Work Breakdown Structure (WBS) outlines work packages of ADDIE phases
Work package activities of Development phase shown in Grid and Gantt Chart views
Project Plan Summary
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