IP Communications Training

7911

Getting to Know Your Phone

1. Phone Screen2. Phone Model3. Soft Key Buttons4. Navigation Button5. Applications Menu Button6. Hold Button7. Keypad8. Volume Button9. Handset10.Footstand

Placing a CallPlacing calls:

1. Lift the Handset

2. Dial the number

Or

3. Dial the number

4. Lift the Handset

Handset

Dialing the Number

Inside Calls: Dial the 4 digit extension number

NOTE: Use *ext to dial VM directly during school hours.

Outside Calls: Dial “8” + the number

Emergency Calls: Dial 911 or 8911

Answering an Incoming Call

To Answer an incoming call:• Answer with the handset:

– Lift the Handset just as you would with your old phone

Handset

Handset

Ending a Call

• Hang up the Handset

SoftkeysExample: Softkeys when handset is lifted

Soft keys change depending on the status on the phone.

Soft keys after more is pressed

Examples of Soft Keys

• New Call soft key will enable a new call

• The End Call soft key will end a call• The Redial soft key redials the last

dialed number• Monitor soft key allows you to listen to

the call on the speaker and disables the handset

• Transfer soft key will enable you to transfer a call

• Confrn soft key allows three way calling

Call Park• While on a phone call, press the

“Park” soft key.• This will immediately clear the

phone of the call.• There will be a message on the LCD

screen that says “Call park At xxxx”• From any IP phone, dial the number

displayed on the screen where the call is parked to immediately pick up that call.

• If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park.

Transferring Phone Calls• While on a phone call press the

“Transfer” soft key• This will place the person we were

talking to on hold and start a new call

• We dial the number of the party that we want to transfer the original call to.

• When we are ready to connect the two parties to each other we press the “Transfer” softkey again.

• All calls will clear from the screen and your phone is ready to make a call again

Making a Conference Call

• While on a phone call press the “Confrn” soft key

• This will place the person we were talking to on hold and start a new call

• We dial the number of the party that we want to conference into the original call.

• When we are ready to connect all three parties to each other we press the “Confrn” softkey again.

• The two calls will change to one on the screen and it will say “To Conference”.

Applications Button

There are five choices once in the Application Menu:Messages – Allows you to access your Voice Mail.Directory – Allows each user to see Missed, Received and Placed Calls as well as look up phone numbers in the Corporate DirectorySetting – This is where users can change their Ring Type and the contrast on their IP PhonesServices – Can be set up by customer preferenceHelp – Used to access the help function of the phone

Retrieving Voice Mail

If the phone light is lit red, then that means you have a new, unheard message.

To retrieve your new message either:• Press the Msgs soft key, and follow

the prompts• Press the Applications button, then

choose messages