UC Irvine, ExtensionE-Learning Communications Training Project

(Project Plan/Overview)

Mary WileyWiley and Associates

UC Irvine, Extension is experiencing tremendous growth� 60 convenient certificate and specialized programs (on campus and online)

Project Justification/Business Case

• Need to hire new educational-related employees (all levels)• Promote current employees into supervisory roles• Keep up with present and future organizational demands

Hiring Phase

• Need effective communications skill sets based on job roles• Departmental survey(s) results • Past performance review(s) results

CommunicationsSkills

Organizational and employee needs

Project Justification/Business Case

• Provide essential communications skill sets• Framework for on-the-job performance and successNew Hires

• Provide the essential skill sets to communicate effectively with upper management, subordinates and students

Newly Promoted Managers

• Develop an environment for self-directed learning• Need training accessible to employees at convenient

places and times• Provide the knowledge to increased job satisfaction• Improve employee retention

Both

Increase performance review score averages in upcoming reviews Reduce employee turnover % rates from previous year(s) Create 6 new (20 minute) e-learning communications skills training

modules based on employee job roles to:� Increase on-the-job performance

� Improve employee job satisfaction

� Reduce employee turnover

Project Objectives

Project Success Criteria

Measuring Training Project Success

• Measure existing semi-annual performance review data against future performance annual reviews

• Improve individual performance review scores(increase averages from 3s to 4s out of 5)

Performance Reviews

• Review managers’ feedback on employee effectiveness of communications skills related to overall job performance and long-term job satisfaction

Post-Training Manager Surveys

• Measure turnover rate % against previous year(s)Employee Turnover % Rates

New hire employee communications skills training (3 e-learning modules)

Project Deliverables/Curricula

Google Drive Essentials

(Electronic Communications)

Fundamentals of Effective

Communications(Internal

Communications)

Presentation Skills

(Internal/External Communications)

Newly promoted employees communications skills training (3 e-learning modules)

Project Deliverables/Curricula

Effective Leadership

(Supervisory Internal Communications)

Developing & Managing

Successful Teams(Supervisory Internal

Communications)

Public Speaking Techniques(Supervisory

Internal/External Communications)

Project timeline based on employee performance reviews� Current semi-annual performance review data from June 2015

� Creates baseline for annual performance reviews in December 2016

Schedule/breakdown (ADDIE phases) – 16 months

Training Project Timeline

• 09/01/15 through 10/30/15

Analyze

• 11/02/15 through 02/26/16

Design• 02/29/16

through07/01/16

Develop

• 07/05/16

through09/02/16

Implement• 09/06/16

through12/16/16

Evaluate

Work Breakdown Structure (WBS)

E-Learning Communications Training Project

Analyze

Research Analysis

Surveys

Needs Assessment

Report

Design

Stakeholder Meetings

Design Document

Storyboards

Develop

Modules in Captivate

Audio

Q/A Testing

Implement

Learning Management

System

Training Schedule

Tracking

Evaluate

Testing

OTJ Shadowing

Performance Reviews

Project Management

Planning

Meetings

Administration

ADDIE Instructional Design Format (Project Phases and Work Packages)

Development Phase Work Packages – Grid View

Modules in Captivate Work Package, Activities – Modules 1 & 4 and Modules 2 & 5

Development Phase Work Packages – Grid View

Modules in Captivate Work Package, Activities – Modules 3 & 6

Modules in Captivate Work Package – duration 30 days for each sub-work package

Modules in Captivate Work Package – Gantt Chart View

Modules 3 & 6 Scheduled Activities and Final Approval of Modules 1 – 6 Work Package

End Date: 06/03/16

Development Phase Work Packages – Grid View Work Packages, Activities - Audio and Q/A Testing (Modules 1 – 6)

Audio and Q/A Testing Work Packages – duration 30 days total for both work packages

Audio Work Package – Gantt Chart View

Audio Work Package Scheduled Activities and Final Approval

End Date: 06/21/16

Q/A Testing Work Package – Gantt Chart View

Q/A Testing Work Package Scheduled Activities and Final Approval

End Date: 07/01/16

UC Irvine, Extension is experiencing tremendous growth

Organizational/employee need of communications skills training (role-related)

Develop 6 new (20 minute) e-learning communications skills training modules

Success criteria: 06/15 performance reviews as baseline for 12/16 reviews

� Increase on-the-job performance

� Improve employee job satisfaction

� Reduce employee turnover

Project schedule timeline: ADDIE phases (16 months)

Work Breakdown Structure (WBS) outlines work packages of ADDIE phases

Work package activities of Development phase shown in Grid and Gantt Chart views

Project Plan Summary