DESIGN PRINCIPLESOF WIKIS
AND THEIR IMPACT ON KNOWLEDGE
EXCHANGE PROCESSES
From Analyzing Wikibased Networks to Improve Knowledge Processes in Organizationsby Claudia Müller, Benedikt Meuthrath, Anne Baumgraß
Slides by Paolo Massa
OPEN INCREMENTAL ORGANIC
SIMPLE UNIVERSALPRECISE OBSERVABLECONVERGENT TRUST
DESIGN PRINCIPLES
DESIGN PRINCIPLE● Description● Impact on knowledge
management
OPEN● Each user can see and change
all content.● Each employee is competent;
knowledge is freely available and shareable.
INCREMENTAL● Each user can see and change
all content.Content (article) is linked to article which does not exist yet.
● Knowledge gaps are visible; efficient development of knowledge.
ORGANIC● Development of structure and
content is evolutionary.● Knowledge and its context is
dynamic; developments depend on existing requirements.
SIMPLE● Minor number of syntactical
rules.● Low barriers of usages during
knowledge documentation.
UNIVERSAL● Creating, changing, and
structuring of content follows the same principles.
● No definition of knowledge management roles necessary.
PRECISE● Pages should be named clearly
to avoid conflicting names.● The context of knowledge is
considered.
OBSERVABLE● The content development is
retraceable by each user.● The origination and
development of knowledge can be analyzed.
CONVERGENT● Avoid duplications by linking
existing content.● Redundant knowledge is
mergeable.
TRUST● Trust as central principle.● The success is dependent on a
company’s culture.
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