Download pdf - Creating competitive edge using digital excellence...Creating competitive edge using digital excellence The Agenda 12:30 - Lunch Buffet 13:40 - Welcome and presentation of Customer

Creating competitive edge using digital excellence

December 13th, 2016


The Agenda

12:30 - Lunch Buffet

13:40 - Welcome and presentation of Customer Case Scenario

14:15 - Digital Transformation by Andreas Sjöström

14:45 - Digital Transformation Business case scenario by Microsoft

15:15 - DevOps for Digital Transformation by Daniel Maslyn

15:45 - Closing Note by Sogeti

16:00 - Event Concludes

Jean-Paul KEYBETSFormer Microsoft Alliance Manager Europe at Sogeti GroupAccount Executive PostNL and Part of the IT innovation board of PostNL


• Business Postal and Packages

• Revenue 4.345 million Euro

• Market Share Netherlands 79%, 8% Germany,13% Italy

• Employees > 50.000

• Post Offices & outlets 2.550 in NL

• Vehicles 4.355

• Online contacts 12 million in NL

• Parcels 131 million in NL, BE &UK

• Addressed Postals 3.029 million in NL

Advertisment…

Why, What, How….

•Costs saving•Flexibility •Best IT environment•And...

Adaptive to business & Flexible IT cost model

Process optimization IT Rationalization and standardization Ambition: Close all datacenters in Jan 2016 Transform IT department to Cloud IT model Lay off >125 personnel TCO reduction 25%


PostNL Cloud Press

8

Sogeti PostNL Engagement

9

Cloud Service Provider on Azure > 80 business critical applications IT Delivery transformed to Private SaaS model Migrate applications to the cloud Run production in de cloud Platform Maintenance Application Maintenance Projects and changes Based on a Cloud Service Catalog

Contract Components

IaaS

PaaS PM

SaaS AM AM

Integration & Orchestration

Service A Service B Service C

HybridPrivate

users

Engagement Basics

► Cloud based

► Standard services

► Standard Levels

► Optional

services

► Hybrid & Integration

► Multi-tenant management

► Patterns for applications

► Principals

► Standard Contract

► StandardSLA’s

► Scalable pricing

► Standard Onboarding

► Service organization

► Multi-discipline

► Continuous improvement

ServiceCatalog

CloudPlatform

FlexibleContract

ServiceOrganization

Role Sogeti:

► PM & AM on IaaS

► AM on PAAS

► Integration & Orchestration

► Transform this to services model

► Retire

► Replace

► Refactor/Revise/Rebuild

► Rehost/Replatform

► Retain

Standardized transformation proces.

10

RunAssess

► Intake

► Analysis

► Solutioning

► Estimation

► Application mngt

► Infrastructure mngt

GOGO Transform

7x24 production of core applications Azure Global Delivery model (India, BeLux, NL) 2 platforms: Wintel & Linux 4 Technologies: Microsoft, Java, ISV, Generic Services Management Cloud Provider (Microsoft) ISV Management Portfolio rationalization (WARP) Service management – ITIL Application Management

Sogeti Cloud Services - Run

• Delivery of services conform service catalog

• Standardized information to customers

• Unambiguous processes & tooling

• Monitoring : Webtrends & SCOM & New Relic

• SM tool: TopDesk (saas), Automation software: Puppetlab

• Mail functionality CLOUD: Sendgrid,

• Financial management: Cloud Cruiser

• Professional service organization

• Certificate: ISAE 3402, ISO 27001 en ISO 9001

Cloud Services Factory Dashboards / Monitoring

Support Processes and tooling

Results and Deliverables

12

• Sogeti proven cloud service provider

• Unique position in the Market

• Standardized Cloud Factory in place

• Transition and Run

• Scalable model

• Global Implementation

• Orchestration layer in place

• Standardized Cloud Architecture

• Service Catalog reusable

Business Case succeeded IT Rationalized Flexible, scalable IT engagement models TCO reduction of 25% in 2016

Why, What, How….

•Costs saving•Flexibility •Best IT environment•And...

Example : Delivery & Quality

Quality of maildelivery is influenced by:

Preperation? School holidays ?

What kind of

neighborhood?

What day is it?

Does the mailman know

this

neighborhood?Well trained?

What kind of mail?

Much experience?

How much mail ?

Partime worker?

Does it rain ?

Improve the Client satisfaction ratio

Customer questionnaire

< 6 ≥ 6

Distribution (Planning)

Client

Customer

Delivery & Service

Collection

What is ordered ?

Order Article

What is expected of this service?

Where did they order?

What is communicated?

Well planned?Product in stock?

Can we contact our client?

Are their problems with the trucks

How is the service executed?

What is the clients verdict on the services provide

PostNL a client and people focus company

Questions?

18

0

Innovation People

IT Flexibility

Hermien HEVERAETAzure Principal Solution Specialistat Microsoft


Daniel MASLŸNAgile & DevOps SME and Sogeti Labs Fellow at Sogeti BeLux

Does your competition have an edge with DevOps?

Andreas SJÖSTRÖMVice President and Global Head of Digitalat Sogeti Sweden


Thank you for your attention

Questions?