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Creating competitive edge using digital excellence
December 13th, 2016
Creating competitive edge using digital excellence
The Agenda
12:30 - Lunch Buffet
13:40 - Welcome and presentation of Customer Case Scenario
14:15 - Digital Transformation by Andreas Sjöström
14:45 - Digital Transformation Business case scenario by Microsoft
15:15 - DevOps for Digital Transformation by Daniel Maslyn
15:45 - Closing Note by Sogeti
16:00 - Event Concludes
Jean-Paul KEYBETSFormer Microsoft Alliance Manager Europe at Sogeti GroupAccount Executive PostNL and Part of the IT innovation board of PostNL
Creating competitive edge using digital excellence
• Business Postal and Packages
• Revenue 4.345 million Euro
• Market Share Netherlands 79%, 8% Germany,13% Italy
• Employees > 50.000
• Post Offices & outlets 2.550 in NL
• Vehicles 4.355
• Online contacts 12 million in NL
• Parcels 131 million in NL, BE &UK
• Addressed Postals 3.029 million in NL
Advertisment…
Why, What, How….
•Costs saving•Flexibility •Best IT environment•And...
Adaptive to business & Flexible IT cost model
Process optimization IT Rationalization and standardization Ambition: Close all datacenters in Jan 2016 Transform IT department to Cloud IT model Lay off >125 personnel TCO reduction 25%
Creating competitive edge using digital excellence
PostNL Cloud Press
8
Sogeti PostNL Engagement
9
Cloud Service Provider on Azure > 80 business critical applications IT Delivery transformed to Private SaaS model Migrate applications to the cloud Run production in de cloud Platform Maintenance Application Maintenance Projects and changes Based on a Cloud Service Catalog
Contract Components
IaaS
PaaS PM
SaaS AM AM
Integration & Orchestration
Service A Service B Service C
HybridPrivate
users
Engagement Basics
► Cloud based
► Standard services
► Standard Levels
► Optional
services
► Hybrid & Integration
► Multi-tenant management
► Patterns for applications
► Principals
► Standard Contract
► StandardSLA’s
► Scalable pricing
► Standard Onboarding
► Service organization
► Multi-discipline
► Continuous improvement
ServiceCatalog
CloudPlatform
FlexibleContract
ServiceOrganization
Role Sogeti:
► PM & AM on IaaS
► AM on PAAS
► Integration & Orchestration
► Transform this to services model
► Retire
► Replace
► Refactor/Revise/Rebuild
► Rehost/Replatform
► Retain
Standardized transformation proces.
10
RunAssess
► Intake
► Analysis
► Solutioning
► Estimation
► Application mngt
► Infrastructure mngt
GOGO Transform
7x24 production of core applications Azure Global Delivery model (India, BeLux, NL) 2 platforms: Wintel & Linux 4 Technologies: Microsoft, Java, ISV, Generic Services Management Cloud Provider (Microsoft) ISV Management Portfolio rationalization (WARP) Service management – ITIL Application Management
Sogeti Cloud Services - Run
• Delivery of services conform service catalog
• Standardized information to customers
• Unambiguous processes & tooling
• Monitoring : Webtrends & SCOM & New Relic
• SM tool: TopDesk (saas), Automation software: Puppetlab
• Mail functionality CLOUD: Sendgrid,
• Financial management: Cloud Cruiser
• Professional service organization
• Certificate: ISAE 3402, ISO 27001 en ISO 9001
Cloud Services Factory Dashboards / Monitoring
Support Processes and tooling
Results and Deliverables
12
• Sogeti proven cloud service provider
• Unique position in the Market
• Standardized Cloud Factory in place
• Transition and Run
• Scalable model
• Global Implementation
• Orchestration layer in place
• Standardized Cloud Architecture
• Service Catalog reusable
Business Case succeeded IT Rationalized Flexible, scalable IT engagement models TCO reduction of 25% in 2016
Why, What, How….
•Costs saving•Flexibility •Best IT environment•And...
Example : Delivery & Quality
Quality of maildelivery is influenced by:
Preperation? School holidays ?
What kind of
neighborhood?
What day is it?
Does the mailman know
this
neighborhood?Well trained?
What kind of mail?
Much experience?
How much mail ?
Partime worker?
Does it rain ?
Improve the Client satisfaction ratio
Customer questionnaire
< 6 ≥ 6
Distribution (Planning)
Client
Customer
Delivery & Service
Collection
What is ordered ?
Order Article
What is expected of this service?
Where did they order?
What is communicated?
Well planned?Product in stock?
Can we contact our client?
Are their problems with the trucks
How is the service executed?
What is the clients verdict on the services provide
PostNL a client and people focus company
Questions?
18
0
Innovation People
IT Flexibility
Hermien HEVERAETAzure Principal Solution Specialistat Microsoft
Creating competitive edge using digital excellence
Daniel MASLŸNAgile & DevOps SME and Sogeti Labs Fellow at Sogeti BeLux
Does your competition have an edge with DevOps?
Andreas SJÖSTRÖMVice President and Global Head of Digitalat Sogeti Sweden
Creating competitive edge using digital excellence
Thank you for your attention
Questions?