POWER PROTECT PROMOTE
Making Geographies Transparent to Users
Neil Araujo, VP, AutonomyAndy Jurczyk, Global CIO, SNR Denton Lorey Hoffman, CIO, Akin Gump
POWER PROTECT PROMOTE
POWER PROTECT PROMOTE
Making Geographies TransparentILTA 2011
Andy JurczykGlobal Chief Information Officer
About SNR Denton
SNR Denton is a client-focused international legal practice delivering quality and value.
We serve clients in key business and financial centers from more than 60 locations in 43 countries, through offices, associate firms and special alliances across the US, the UK, Europe, the Middle East, Russia and the CIS, Asia Pacific and Africa, making us a top 25 legal services provider by lawyers and professionals worldwide.
Joining the complementary top tier practices of its founding firms—Sonnenschein Nath & Rosenthal LLP and Denton Wilde Sapte LLP—SNR Denton offers business, government and institutional clients premier service and a disciplined focus to meet evolving needs in eight key industry sectors: Energy, Transport and Infrastructure; Financial Institutions and Funds; Government; Health and Life Sciences; Insurance; Manufacturing; Real Estate, Retail and Hotels; and Technology, Media and Telecommunications.
Our Locations
Autonomy Technologies
Global Inventory
20 million documents
TB’s email storage
SharePoint intranet and extranet sites
Interaction CRM
Elite financial records
Products
Worksite/Filesite - DM and e-mail management
Worksite for SharePoint
Express Search – AES Desktop
IUS – Enterprise Search
WorkSite Mobility Client/Server
Strategic Drivers and Obstacles
Global Objectives Collaboration
Standardization/Common Desktop
Information & Data Management
Enterprise Service & Support
Challenges Communication Limitation (latency)
Diverse DM Standards
Data Architecture
Disparate Systems: NBI * Conflicts * Office * Windows * HR Active Directory * C/M Numbers
Current DM State
Future DM State
Autonomy Search
SEARCHDocuments
Financials
HR
CRM Portal
Pitch DB
NBI
Key Factors
Mobility Global Organization
Fee earners requiring “Road Warrior” access
Rich Device Support
Blackberry
iPhone / iPad
Laptops / Tablets (Personal)
Enterprise Search
Global View
Low bandwidth
Reporting privacy and compliance
Roadmap
Priorities Organize Operational Work Streams
Engage business on common goals and strategy
Invest in people, standards, and infrastructure
Common document management
Followed by Global Enterprise Search
© 2011 SNR Denton. SNR Denton is the collective trade name for an international legal practice. Any reference to a "partner" means a partner, member, consultant or employee with equivalent standing and qualifications in one of SNR Denton's affiliates. This publication is not designed to provide legal or other advice and you should not take, or refrain from taking, action based on its content. Attorney Advertising. Please see snrdenton.com for Legal Notices.
SNR Denton US LLP233 S. WackerChicago, IL 60606 USAsnrdenton.com
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© 2010 Akin Gump Strauss Hauer & Feld LLP
Making Geographies TransparentContent Management & Search Issues
Lorey HoffmanChief Information Officerwww.akingump.com
Firm Overview
Akin Gump Strauss Hauer & Feld LLP was ranked among the nation’s top 25 corporate law firms in a recent study conducted by Corporate Board Member magazine
14 Offices WorldwideAutonomy Technologies● WorkSite● RecordsManager● IUS● OffSite● Email Management● Mobility● WorkSite Web
Content Management/Search Strategy & Goals
Some observations on Attorney customer use patterns & technology● Highly mobile – strong need for Wireless, and switching solutions between Wi-fi &
Mobile telephony● Attorneys & Deal teams know no physical boundaries – hence “work” is not well
associated with physical location of Content● Cross-platform delivery – increasingly the Web Browser & network is the desired
critical delivery mechanism of content – not a software client, if possible Goal is to provide Universal Access to All Content – Documents, Email, Records, Video,
etc. – to All Users & Client, subject to Security Rules and Content Governance Deploy Search tools to support this Access, from various “workplaces” – e.g, MS Office,
Outlook, Browsers, toolbar menus, etc. Migrate our Private Cloud model to allow for both full client and HTML5 enabled
browser delivery models Expertise based search Mobility Issues Training Issues
Universal Access
Universal Access means – access to all documents, email, records, video, and eDiscovery materials (e.g. video depositions, TIFFs, etc.) related to Clients & Matters. Also includes HR, Accounting/Billing & other operational content, e.g. Help Desk Tickets.
Records means Content subject to Records & Retention Policy. Almost all records are electronic. Content is Filesite documents made into Records, or injested via Client/Matter OCR software
Operational Issues in provision of Universal Access● Effective content tagging – matter centricity & small number of doc/file types – avoid
complexity; ● One employee/One document – universal ID schema for each● Architectural Issues – software performance over the WAN of a Global business is
challenged by latency; tool choice and design is critical● Search of document metadata is fast – document save/retrive less so - high latency
between some libraries in a challenge to overcome. Future state goal may be a GUID based Storage model with Library replication to provide a) strong chain of ownership/version control of documents in a common library framework, and b) fast document/TIFF retrieval
Common Searches from Outlook
Expertise Based Search
“Expertise” is used to enhance Search with several tools:● IDOL algorithms● Our in-house KM collections & Firm experience database around Matters,
Clients, etc. ● Integration with WESTKM, i.e. applying WESTKM filters against the firm’s
document collection. Also permits Shepardizing of content.
Email Search
WestKM Filters
Two Pane Viewer
Shepardized Example
Shepardizing continued – view of document
Miner (Autonomy Express Search)
AES Email Search
Video Strategy
Video Content Treated like other Content Sources Manage AV content via a content server that tags files, e.g. depositions,
with Client & Matter information – thus enhancing search. Subject AV content to governance rules on storage in order to enhance
storage utilization via advanced compression & playback, e.g. move to conversion to MPEG-4 and other advance standards, where possible
Move away from local office server solution to a global service oriented experience – playback with “YouTube” like experience, from anywhere to any device.
Integrate with Unified Communications strategy – e.g. provide an ability to review client matter related AV content, with other attorneys, in multiple locations via different video delivery mechanisms and endpoints
Mobility Issues
Attorney Use Case for Mobility Content Delivery Browser & network delivery to mobile devices, e.g. Smartphones, iPads, etc
● Land line charges – once dominant expense – are now immaterial.● Different use cases for iPad versus laptops & desktops
Large investment in Access Points within Private Cloud model in preparation for a more mobile future
Integrate with Unified Communications Strategy Practical Issues in rolling access broader access to Ipads, etc.
● Secure environment vs. conflicting goals of users for devices with personal and commercial uses
● Allowing non-firm endpoints risks putting them out of synch via a variety of software components
Change Management Issues
Change Management Issues Strong Content Management & Governance means new rules & user
behaviors – creates stronger risk management results as well Enforcement of a single version of the truth – move to only one DMS/V MS
and elimination of Outlook folders for email management, PST files, P and other drives
Email policy – part of the Matter or Personal Workspace with prescribed time limits– or gone
Training around new devices and use patterns is forming a large & critical part of our efforts
Washington, D.C.Robert S. Strauss Building1333 new Hampshire Avenue, N.W.Washington, DC 20036-1564202.887.4000www.akingump.com
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Thank you
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We invite you to join Autonomy executives and your peers for an exclusive Customer Appreciation Event during ILTA.
Join us along the river in the heart of Nashville's world famous music scene for food, cocktails, and live music by top Nashville band, The Big Chill.
Wednesday, August 24th7:00 p.m - 11:00 p.mCellar One Nashville, TN Shuttle Service will be provided.