Communicating in the Workplace
Importance of Effective Communication
Cornerstone for establishing trustCornerstone for new business and customer
retentionIncreases productivity
What is Communication?
The activity of sending meaningful information
What is Communication?
You only communicate when the message you send out has been received and sent back to you so you know that it has been properly understood
Caution! Remember, the message must be received and sent back to ensure it was
properly understood!
Communication Model
Non-Verbal VS Verbal Communication
Verbal Communication- Communication expressed through words
Non-Verbal Communication- Wordless communication
Nonverbal Communication
Hand GesturesFacial ExpressionsTouchingBody LanguageEye ContactTurning your back to the speakerWhat Other Ways Can You Think Of?
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Activity
Charades- A communication game where one party uses non-verbal communication to express a message to the recipient
Instructions: Select a message from your marketing teacher that
you will act out to the class. You must use NON-VERBAL communication. Absolutely NO WORDS!
De-Brief
Students will respond on a piece of paper and submit before leaving: Communication defined Nonverbal Communication defined How can nonverbal communication be
expressed in the workplace? What kinds of messages do you give your
co-workers and employer through your ACTIONS?