Communicating in the Workplace

Importance of Effective Communication

Cornerstone for establishing trustCornerstone for new business and customer

retentionIncreases productivity

What is Communication?

The activity of sending meaningful information

What is Communication?

You only communicate when the message you send out has been received and sent back to you so you know that it has been properly understood

Caution! Remember, the message must be received and sent back to ensure it was

properly understood!

Communication Model

Non-Verbal VS Verbal Communication

Verbal Communication- Communication expressed through words

Non-Verbal Communication- Wordless communication

Nonverbal Communication

Hand GesturesFacial ExpressionsTouchingBody LanguageEye ContactTurning your back to the speakerWhat Other Ways Can You Think Of?

Non-Verbal Communication

Non-Verbal Communication

Non-Verbal Communication

Non-Verbal Communication

Non-Verbal Communication

Non-Verbal Communication

Activity

Charades- A communication game where one party uses non-verbal communication to express a message to the recipient

Instructions: Select a message from your marketing teacher that

you will act out to the class. You must use NON-VERBAL communication. Absolutely NO WORDS!

De-Brief

Students will respond on a piece of paper and submit before leaving: Communication defined Nonverbal Communication defined How can nonverbal communication be

expressed in the workplace? What kinds of messages do you give your

co-workers and employer through your ACTIONS?