1. 3 StepsTo LoyaltyProgramSuccessBut here at FiveStars,we
celebratecustomer loyalty allyear. Why? Accordingto Harvard
BusinessReview, customerloyalty is the singlemost importantdriver
of growth andprofitability for yourbusiness. Followthese three
stepsand you will be onyour way to drivingmeaningful revenueto your
small businessyear round.Make customers want toreturn with a
compellingreward to earn1Set up a reward program that isattractive
and memorable to encouragevisits.Make the first reward easily
attainableto delight the customer.Build multiple reward tiers
toencourage customers to visit frequentlysave up for bigger
rewards.April isInternationalCustomerLoyalty Month.Loyalty is
thesingle mostimportantdriver ofgrowth andprofitabilityfor
yourbusiness.Your biggest asset is your existingcustomers, so
whether you useFacebook, email, text messages, or asimple spiral
notebook, make it easyfor them to join.Train your staff to ask the
customersbefore every purchase if they arepart of your rewards club
or loyaltyprogram.The loyalty punch card, however simple to
use,doesnt allow you to regularly communicate with yourcustomers.
FiveStars Loyalty Automation Platformintegrates right on your
point-of-sale, and allows youto not only track and reward your
customers frequentvisits, but also lets you communicate
promotionsand specials via email, text message, and Facebook.Visit
http://bit.ly/fivestarsdemo to learn more abouthow we can help your
business drive loyalty.Reward your employeesfor
encouragingcustomers to sign up.For a good customer listto
regularly communicatewith, shoot for over 1000customers
participating inyour rewards program.Customers will naturally start
visitingmore often as they get closer to earning areward. Remind
them at the point-of-sale,or via email or text message, how
closethey are to receiving a reward.Recognize and celebrate your
VIPcustomers, those who visit most frequentlyand mention you to the
most newcustomers.As customers startexperiencing rewards,you will
see their visitfrequency increase evenmore!* THE BIG ASTERISKYou
can have a fantasticrewards program for yourcustomers, but that
will allgo down the drain if youdont have the fantasticcustomer
service to matchit. The most importantthing is to
continuallydelight your customers,and as a side effect, theywill be
willing to spendmore time and moneywith you.7 in 10Americanssaid
theywere willingto spendmore withcompaniesthey
believeprovideexcellentcustomerservice.Source: American Express
SurveySo show customers that you care and appreciatethem,
continually get customer feedback, and buildlong term relationships
with every customer.Want to incentivise customer visits with a
greatloyalty program, and maintain good customerrelationships?
FiveStars is your one stop shop.Get started here:
http://bit.ly/fivestarsdemoSign up as manycustomers to your
rewardprogram as possible2Stay top of mind byengaging
yourcustomers3