Plan to Optimize FinancialsFinancial Planning & Analysis12% / 56% / 32%Overhead Cost Accounting41% / 38% / 21%Product Cost Accounting (Reporting)38% / 35% / 26%Margin Analysis (CO-PA)38% / 44% / 18%Transfer Price Management12% / 41% / 47%Intercompany Management32% / 56% / 12%
Invoice to PayPayables Management 24% / 47% / 29%Vendor Invoice Management (OpenText)29% / 9% / 59%
Invoice to CashReceivables Management24% / 44% / 32%Credit, Collections, Disputes24% / 38% / 38%Customer Invoice Management (BRIM)6% / 29% / 65%
Record to ReportFinancial Reporting47% / 50% / 3%Management Reporting47% / 50% / 3%General Ledger Accounting56% / 41% / 3%Accrual Management26% / 35% / 38%Entity Close38% / 41% / 21%Acct. Substantiation & Reconcil. (BlackLine)35% / 38% / 26%Group Reporting / Group Close15% / 59% / 21%Lease Accounting9% / 29% / 62%
Manage TreasuryPayment Management18% / 41% / 41%In-house Cash15% / 50% / 35%Advance Payment Management)15% / 35% / 50%Cash and Liquidity Management12% / 50% / 38%
Intelligent EnterpriseIndirect Procurement (Ariba)21% / 24% / 56%Central Procurement (S/4)3% / 29% / 68%
L I V E + TA R G E T E D S O L U T I O N S Live Solution vs. Planned Solution vs. No Plans
B U S I N E S S P R I O R I T I E S
59%Operating Costs& Productivity
74%Transparency
& Accountability
62%Speed
& Efficiency
12%
Revenue
35%Strategy / Planning
to Execution
12%ServiceLevel
3%Other
C E N T R A L F I N A N C E G O A L S
Finance /Business
Transformation
91%Central Finance
as Stepping Stone to S/4
62%Process
Centralization
53%Application /
SystemConsolidation
50%InnovationAdoption /
Acceleration
38%Process
Automation/ Machine Learning
29%Post-MergerIntegration
29%Shared Service-Based Process
Execution
38%Merger
& Acquisition
41%
R E V E N U E ( U S D ) 41% $1–$25B 35% $50B+ 3% UNDISCLOSED21% $25–$50B
E M P L O Y E E S
38%
38%
6%
19%50 – 100k
100k+
0 – 25k
25 – 50k
N U M B E R O F S A P S Y S T E M S
31%
0 – 4
34%
5 – 10
34%
10+
N U M B E R O F L I V E S A P S Y S T E M S
50%
0 – 4
31%
5 – 10
19%
10+
I N D U S T R Y P E R C E N TA G E S
24Consumer Goods
& Services
12Energy
9Food & Bev /Agriculture
9Automotive
9High Tech
6Chemical
3% % % % %
% % % % % % % % % %
Manufacturing
3Aviation
3Defense
3Photonics
3Electrical
Equipment
6Comm /Media
6Retail
3Life Sciences
3Pharma
2 0 2 0 S A P C E N T R A L F I N A N C E C U S T O M E R S U R V E YR E G I O N
24%Global
47%North America
Latin America3%
26%Europe
O B J E C T I V E S I N T H E C O N T E X TO F C E N T R A L F I N A N C E
82% Finance and BusinessTransformation
65% Standardized and ScalableFinance Processes and Execution
62% Advanced Segment, Entity and Group Reporting
21%
15% 32% 29% 44% 53%
Low Medium High
P R O J E C T D ATA
DATA HARMONIZATION LEVEL FINANCE TRANSFORMATION LEVEL3% Undisclosed
2 0 2 0 S A P C E N T R A L F I N A N C E C U S T O M E R S U R V E Y
2 0 2 0 S A P C E N T R A L F I N A N C E C U S T O M E R S U R V E Y
I N D U S T R Y P E R C E N TA G E S
24Consumer Goods
& Services
12Energy
9Food & Bev /Agriculture
9Automotive
9High Tech
6Chemical
3% % % % %
% % % % % % % % % %
Manufacturing
3Aviation
3Defense
3Photonics
3Electrical
Equipment
6Comm /Media
6Retail
3Life Sciences
3Pharma
R E G I O N
24%Global
47%North America
Latin America3%
26%Europe
2 0 2 0 S A P C E N T R A L F I N A N C E C U S T O M E R S U R V E Y
R E V E N U E ( U S D ) 41% $1–$25B 35% $50B+ 3% UNDISCLOSED21% $25–$50B
E M P L O Y E E S
38%
38%
6%
19%50 – 100k
100k+
0 – 25k
25 – 50k
N U M B E R O F S A P S Y S T E M S
31%
0 – 4
34%
5 – 10
34%
10+
N U M B E R O F L I V E S A P S Y S T E M S
50%
0 – 4
31%
5 – 10
19%
10+
2 0 2 0 S A P C E N T R A L F I N A N C E C U S T O M E R S U R V E Y
B U S I N E S S P R I O R I T I E S
59%Operating Costs& Productivity
74%Transparency
& Accountability
62%Speed
& Efficiency
12%
Revenue
35%Strategy / Planning
to Execution
12%ServiceLevel
3%Other
C E N T R A L F I N A N C E G O A L S
Finance /Business
Transformation
91%Central Finance
as Stepping Stone to S/4
62%Process
Centralization
53%Application /
SystemConsolidation
50%InnovationAdoption /
Acceleration
38%Process
Automation/ Machine Learning
29%Post-MergerIntegration
29%Shared Service-Based Process
Execution
38%Merger
& Acquisition
41%
2 0 2 0 S A P C E N T R A L F I N A N C E C U S T O M E R S U R V E Y
O B J E C T I V E S I N T H E C O N T E X TO F C E N T R A L F I N A N C E
82% Finance and BusinessTransformation
65% Standardized and ScalableFinance Processes and Execution
62% Advanced Segment, Entity and Group Reporting
21%
15% 32% 29% 44% 53%
Low Medium High
P R O J E C T D ATA
DATA HARMONIZATION LEVEL FINANCE TRANSFORMATION LEVEL3% Undisclosed
2 0 2 0 S A P C E N T R A L F I N A N C E C U S T O M E R S U R V E Y
Plan to Optimize FinancialsFinancial Planning & Analysis12% / 56% / 32%Overhead Cost Accounting41% / 38% / 21%Product Cost Accounting (Reporting)38% / 35% / 26%Margin Analysis (CO-PA)38% / 44% / 18%Transfer Price Management12% / 41% / 47%Intercompany Management32% / 56% / 12%
Invoice to PayPayables Management 24% / 47% / 29%Vendor Invoice Management (OpenText)29% / 9% / 59%
Invoice to CashReceivables Management24% / 44% / 32%Credit, Collections, Disputes24% / 38% / 38%Customer Invoice Management (BRIM)6% / 29% / 65%
Record to ReportFinancial Reporting47% / 50% / 3%Management Reporting47% / 50% / 3%General Ledger Accounting56% / 41% / 3%Accrual Management26% / 35% / 38%Entity Close38% / 41% / 21%Acct. Substantiation & Reconcil. (BlackLine)35% / 38% / 26%Group Reporting / Group Close15% / 59% / 21%Lease Accounting9% / 29% / 62%
Manage TreasuryPayment Management18% / 41% / 41%In-house Cash15% / 50% / 35%Advance Payment Management)15% / 35% / 50%Cash and Liquidity Management12% / 50% / 38%
Intelligent EnterpriseIndirect Procurement (Ariba)21% / 24% / 56%Central Procurement (S/4)3% / 29% / 68%
L I V E + TA R G E T E D S O L U T I O N S Live Solution vs. Planned Solution vs. No Plans