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© Copyright SQS 1
Swiss Associationfor Quality and Management Systems
established 1983
Quality is back - Back to Quality
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© Copyright SQS 2
Strengthening confidence and minimizing risks
by Certified Management Systems
Fascination Quality….
Quality creates confidence - confidence creates sustainable success
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EOQ - Congress 6/2008
© Copyright SQS 3Quality is back - Back to Quality
EOQ - Congress 6/2008
© Copyright SQS 4
• Founded as an association in 1983
• Not for profit
• Competence centre with employed auditors, experts
Mission SQS
Support of the customers with auditing and training on the way to
sustainable success.
Quality is back - Back to Quality
EOQ - Congress 6/2008
© Copyright SQS 5
SQS certification and auditing philosophy
ISO 14001 Environmental Management
OHSAS 18001 Occupational Health and Safety
SQS 9004 High Maturity Level
BBP Corporate Governance / Best Board Practice
Company's processes Fundament / Process ManagementISO 9001
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© Copyright SQS 6
Management-System
Customer focus leads to customer loyalty (l)
Continual improvement of the quality management system
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
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OutputProduct
realization
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Quality is back - Back to Quality
EOQ - Congress 6/2008
© Copyright SQS 7
Management-System
Employee focus leads to employee loyalty (l)
Continual improvement of the quality management system
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
C
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OutputProduct
realization
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© Copyright SQS 8
Management-System
Clear structures improve efficiency and
expatiate for innovations (i)
Continual improvement of the quality management system
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
C
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ERInput
ProductOutputProduct
realization
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EOQ - Congress 6/2008
© Copyright SQS 9
Applied correctly, it gives sustainable
success for all stakeholders (S)
Management-System
Continual improvement of the quality management system
Management
responsibility
Resource
management
Measurement,
analysis and
improvement
S
T
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InputProduct
OutputProduct
realization
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© Copyright SQS 10
Process comprehension
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© Copyright SQS 11
Benefit of SQS certification
• The company’s processes are determined and controlled.
• The company knows the strengths and can improve itself
systematically.
• The risks are evaluated and the measures needed will be controlled.
• The „view from outside“ shows potential for improvement.
• Through the 3 years validity the long-term control of the company’s
processes is ensured.
• Worldwide recognition through IQNet (The international Network).
Quality is back - Back to Quality
EOQ - Congress 6/2008
ISO Survey 2006
state 2006
increase
© Copyright SQS 12Quality is back - Back to Quality
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© Copyright SQS 13
Impact on Management Practice through ISO 9000 series
• Certified today appr. 1 million
• Used for management guidance only 4 millions
• Assume 100 persons / organization – influences ���� 500 millions
• In other words: appr. the population of the EU / 2 times the population of Mercosur
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© Copyright SQS 14
Why use certified Management Systems?
Reason to use ISO 9001 / ISO 14001 / OHSAS 18001 etc.
Minimize the risk of dissatisfying stakeholders:
customers / employees / shareholders / management / board /
suppliers / society incl. environment
Increase confidence (globalization and anonymity)
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© Copyright SQS 15
Risk Management
• 2 highest risks per process
• Evaluation of risks
• Actions
• Measures
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© Copyright SQS 16
Risk Management
S I
T N
A T
K E
E R
H E
O S
L T
D
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R
S L
T O
A Y
K A
E L
H T
O Y
L
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© Copyright SQS 17
Risk map
3
9
10
7
12 8
Frequent
Possible
Seldom
Very seldom
Improbable
Unimportant
Small
Noticeable
Critical
Existence-
threatening
Probabilityof occurrence
Harm potential
Small risk, no measures necessary
Average risk, test measures to
minimize the risk necessary
High risk, measures to minimize
the risk necessary
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© Copyright SQS 18Quality is back - Back to Quality
EOQ - Congress 6/2008
E = m· c²
Innovation
Loyalty of employees
Loyalty of clients
Success
S = i · l²
© Copyright SQS 19
What is next?
Reaching for sustainable success for our planet
© Copyright THE BERNE INITIATIVE
The Berne Initiative
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© Copyright SQS 20
The principle values
environm
ent econom
icsdivers
ity
science
technology
society
education
culture
S2
comfort
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© Copyright SQS 21
Some key points
• Commitment to long-term thinking • Commitment to sustainable care
• Knowledge transfer • Increase technology
We need to change - Thanks for your support!
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© Copyright SQS 22Quality is back - Back to Quality
EOQ - Congress 6/2008
Thank you for
your attention
and your support of the Swiss
Soccer Team!!
