World Travel Awards Supplement - ABTA WTM 2009 Day 3

WEDNESDAY

THE TRAVEL INDUSTRY ESSENTIAL 11 NOVEMBER 2009

AFRICA & MIDDLE EAST EDITION

WTMDAY3_02_WTA_CW1_IFC.pdf Certified as a PDF/X1a file

World Winners 2009

worldtravelawards.com

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If youre looking for more than just miles of beautiful unspoiled, white sandy beaches and warm turquoise lagoons, Mauritius is for you. Trek in the

lush interior with its majestic mountains, pristine forests and breathtaking waterfalls, tee off on one our award winning golf courses or take to the air kite

surfing. Explore the colourful markets for designer fashions and exquisite jewellery or simply relax and be

pampered in a luxurious spa at one of our world-class hotels. You will be charmed by the warmth of our

welcome and delighted by our unrivalled levels of service that brings visitors back year after year.

For a brochure or more information call the Mauritius Tourism Promotion Authority on Tel 020 7902 2955, email [email protected] or visit www.mauritiustourism.co.uk

Mauritius. So much more than perfect beaches.

Cest un pla is ir


About Us

The World Travel Awards acknowledges and celebrates those organisations thathave made the greatest contribution to the global tourism and travel industry. Italso recognises those brands that are driving the industry to greater heights andinnovation in travel.Now celebrating its 16th anniversary, the awardshas grown into a truly global search for the verybest travel and tourism brands, with winners fromseven regional ceremonies then progressing tothe World Travel Awards Grand Final.This year, 183,000 travel professionals

registered to vote and participate in theprestigious World Travel Awards programme aphenomenal 10% rise in registrations this yearcompared to last year.This record number is conclusive evidence that

World Travel Awards has become the Oscars ofthe global travel industry.Graham E. Cooke, Founder and President, World

Travel Awards, said: World Travel Awards is a

unique benchmark for industry quality andbusiness excellence in every region and sector.

The increase in registered voters, despite aglobal recession, demonstrates the vital role ofperformance delivery in a challenging and highlycompetitive marketplace, he added.

This level of accountability makes the WorldTravel Awards one of the highest accolades inthe travel business and is why the awardceremony is broadcast by BBC World News andother networks to over 254 million householdsworldwide and attended by the industrys globaldecision makers.

For the tourism trade, winning a World TravelAward is more than an award it is an

endorsement from the thousands ofprofessionals from around the globe, as well asgold seal to the consumer of travel excellenceguaranteed.The World Travel Awards has continuously

evolved, expanding the number of awards as theindustry has grown. There are now over 1,000different categories an understandable numberseeing how the industry has diversified and giventhe fact that there were over 3,600 differentnominees this year.And as confidence returns to the global

economy, the World Travel Awards will be thereto reward those travel and tourism players thatspearhead the recovery.

worldtravelawards.comVisit us at WTM, South Gallery Level 2, Suite 33

Oscars of the Travel IndustryWall Street Journal


James Hogan, Chief Executive, Etihad Airways, Worlds Leading Airline, Worlds Leading Airline First Class

Three years ago Etihad set itself oneclear and simple goal to be thebest airline in the world. I am proudof the way Etihad people all over theworld have embraced that vision,backing our investment in state ofthe art product with the highestlevels of service.

We regard this award as a greathonour, and a testament to thecommitment of our staff.

We are delighted, also, that ourcontinued attention to the needs ofour premium travellers has beenrewarded with the top award for firstclass for the second consecutive year.

As we move into 2010, we have nointention of resting on our laurels.We will continue to reinventpremium air travel as we cement ourplace as the worlds best airline,opening up new routes, takingdelivery of new aircraft, investing innew products in the air and on theground, and rolling out an excitingrange of online initiatives.

His Excellency Mubarak Al Muhairi,Director General, Abu Dhabi Tourism AuthorityWorlds Leading Tourist Board

The World Travel Award is mostvalued by the authority as it comesfrom peers within the industry weserve, manage and promote. It is alsovery timely as this year marks the fifthanniversary of the Abu Dhabi TourismAuthority and the award, if you like,represents our coming of age.We plan to significantly build upon it

and to live up to the confidence ourvalued trade partners have placed inus by voting for us.This year has been one of numerous

milestones for the authority. We haveimplemented an accommodationclassification system which isacknowledged as world-class. We havealso rolled out our first generationstakeholder programme to form amore unified approach to destinationdevelopment and promotion.Abu Dhabi has pushed the boundaries

with the opening of many significantresorts, the Qasr Al Sarab desert retreatand seven hotels on Yas Island. Thestaging of the 2009 Etihad AirwaysFormula 1 Abu Dhabi Grand Prix wasobviously a high point.In the coming year we will welcome

additional attractions to Abu Dhabiincluding the planned Ferrari Worldindoor theme park on Yas Island. Weare also targeting 10% additional hotel guest arrivals during 2010.

Jehan de Th, Global Marketing Director, EuropcarWorlds Leading Car Hire Company, Worlds Leading Leisure Car Rental Company

I would like to thank those among the187,000 travel professionals whovoted for Europcar. It is an honour forus to win this prestigious award onceagain.At Europcar, our priority is to offer

business and leisure customers aconsistently good experience and abroad range of services spanning fivecontinents.In keeping with that, we have

progressed in three main areas: ourgeographic reach, innovations tobenefit customers, and partnershipswith other leading travel industryplayers.We are established in all European

markets, but have also continued topursue our strategy of expandingaround the world, especially in NorthAmerica, Australia and New Zealand.We are deploying our click4Wheels

B2B site. We have also recentlylaunched a new mobile phone servicefor consumers(http://mobile.europcar.com).We have renewed agreements with

easyJet and TUI, launched a newservice in the context of ourrelationship with Accor, and haverenewed our partnership agreementwith Swiss.

Meet the Worlds Best Travel BrandsThe Winners

James Hogan

His Excellency Mubarak Al Muhairi

Jehan de Th



Tareq Abdullatif Taha, Chief ExecutiveOfficer, Regency Travel and ToursWorlds Leading Travel Agency

Winning a world travel award is a greatachievement and an appreciation forthe excellence of service provided. Andthat makes our responsibility bigger inmaintaining being the worlds leadingtravel agency.It is so important to be recognized as

the leader because reaching the top ismuch easier than staying on the top.This year we have expanded our

operation and our network to 30branches and implants in the State ofQatar. In our state-of the-art head office,

we have innovated a unique concept housing airlines, hotel, car rental,banks, courier and cargo services, plusa host of other services all under oneroof.

Pamela C. Conover, President & CEO, The Yachts of SeabournWorlds Leading Luxury Cruise Line

Seabourn Odyssey is the first newvessel to enter the luxury segment inover six years, and she has brought anew excitement to the market. Alongwith Seabourn Sojourn next year anda third new sister in 2011, sherepresents Seabourn's commitment tothe small-ship, ultra luxury cruisingstyle for guests who prefer sailing withfewer than 500 others.These new Seabourn yachts provide

us with the opportunity to introducemore and more people to theintimate, personalised style that hasearned Seabourn this award, and aloyal following among discerning travellers.

Steve Ridgway, Chief Executive, Virgin AtlanticWorlds Leading Travel Commercial

Pamela C. Conover

Tareq Abdullatif Taha

We are still redhot after 25years and we are all over themoon that wehave scoopedthis World TravelAward. Thankyou to everyonewhos backed ussince 1984.

Steve Ridgway



Meet the Worlds Best Travel BrandsThe WinnersCharlie Dang, Area ManagingDirector, Northern China, StarwoodHotels & Resorts and GM, WestinBeijing Financial StreetWorlds Leading Financial District Hotel

It is indeed a great honour to receivean award that recognizes us not onlyin China but globally. The WorldTravel Award is one of the mostesteemed accolades one can receive inthe global travel and tourism industryand we thank it for its continuoussupport.What separates us from the

competition is our unwaveringcommitment to excellence and thewillingness to always seek ways inwhich to improve ourselves. In 2010and beyond, we promise to continuethis commitment in providingoutstanding service and quality to all our guests.

Hanlie Kotze, Acting ExecutiveManager, The Blue Train LoungeWorlds Leading Luxury Train

Everyone would like to be associatedwith winning! Winning in whateverform, always brings with it a sense ofgratification. But when you getchosen as a winner by your peers inthis case over 180,000 learnedprofessionals, in the travel andtourism, now that is very special!Winning this accolade is the

embodiment of all the hard work andinitiatives that have gone into makingour brand accessible and a brand ofchoice, especially in the past 18months.Oh, it will be displayed especially at

our Pre-departure Lounges for all tosee! After all what good is adiamond that nobody can see?!

Hanlie Kotze

The Blue Train

Charlie Dang




Paul Griffiths, CEO, Dubai International AirportWorlds Leading Airport

This award recognizes DubaiInternationals consistent delivery ofquality customer service over theyears. Service excellence is the singlemost important priority for anyairport after safety and security andthis award acknowledges ourcustomer centric approach.The opening of Dubai Internationals

Terminal 3 was acknowledged the worldover as the most successful launch ofa terminal its size and has definitelymade us stand out from competition.The expansion and refurbishment ofTerminal 2 has not only doubledoperational capacity but has helped inconsiderably enhancing the customerservice experience at the Airport.

Randy Powell, President & CEO, Rocky MountaineerWorlds Leading Travel Experience by Train

Our organization is delighted tobe the recipient of thisdistinguished award for thefourth time. For 20 years we havebeen providing the mostspectacular travel experiences inthe world and it is truly anhonour to be recognizedamongst so many internationallyrenowned and iconic trains.The Rocky Mountaineer

Paul Griffiths



Meet the Worlds Best Travel BrandsThe WinnersBrian Richardson, Vice President,Brand Marketing & Communications, Fairmont Hotels & ResortsWorlds Leading Hotel Brand Website

Receiving awards and accolades isalways a great honour, but to haveour brand and so many of our hotelsrecognised by respected industryprofessionals is truly an outstandingachievement.The World Travel Awards is an

excellent mark of distinction and serveas another independent testament toFairmonts unyielding commitment toquality and service.

Michael Blunt, Vice-PresidentCorporate Communications, OneWorldWorlds Leading Airline Alliance

The year ahead promises to be veryexciting for oneworld and its member airlines. Mexicana, voted Mexico and Central

Americas Leading Airline at theWorld Travel Awards, joins us on 10November, adding another qualitycarrier to our line-up and extendingour leadership in Latin America. Next year, we bring on board

Russias leading domestic airline, S7,expanding our network considerablythroughout the CIS. We will continue to focus on

delivering quality service to ourcustomers with the aim of ensuringthat the title of World Travel AwardsLeading Airline Alliance stays in thehands of oneworld a title it has heldever since the award was firstpresented seven years ago.

Brian Richardson

Michael Blunt


NCL Freestyle Cruising is all about freedom, funand flexibility and not about rules, regulations andschedules. We feel that people booking a cruiseholiday want to get away from timetables anddeadlines and so on board our ships they are freeto do whatever they like, whenever they like. Andkey to this is:

NCL Freestyle DiningWith NCL, holiday dining is all about trying newthings and making exciting discoveries with anindustry-leading up to 20 dining choices on boarda single ship. Guests can dine around the world onauthentic cuisine from French gourmet to Italian,Tex-Mex to Asian fusion, all-American primesteaks to lobster and so much more. They candine at a genuine Japanese Teppanyaki grill, enjoy24 hour room service with our compliments andexperience our beyond-buffet buffets with cooked-to-order action stations.Along with choice comes freedom, the freedom

to dine when, where and with whom they chooseand sit down to dinner any time from 5.30pm to10pm. Whats more, theres at least onerestaurant open 24 hours.And to add to the feeling of freedom, guests can

wear what they choose casual, even jeans fordinner, or as formal as they like. The choice is theirs.

NCL Freestyle AccommodationAt NCL we offer a spectacular choice ofaccommodation so that every guest will feel rightat home from the moment they step on board.NCL has the ultimate cruise for guests whoappreciate the big ship ambience with its choiceof restaurants, bars, entertainment and leisurefacilities, but demand ultra-luxurious and privateaccommodation. Its our ship-within-a-shipconcept of amazing Suites, Villas and Penthouseswith multiple bedrooms, deluxe bathrooms, livingrooms and butler and concierge service on call.Guests in this accommodation have access to aprivate courtyard with swimming pool, hot tub,fitness area and expansive sundecks.

Comfortable Staterooms, Mini-Suites and themost family friendly, flexible accommodation atsea meet the needs of every guest.

Resort-style activities, leisure facilitiesand entertainmentGuests have access to swimming pools and hottubs, jogging tracks and sports courts, oceanviewgyms and even 10-pin bowling and rock climbingwalls on our newest ships. Children have their ownsplash pools and slides along with supervised kidsand teens activity programmes in four differentage groups.Evenings have the same upscale resort ambience

with lavish, high-energy production shows inproper theatres, as well as bars, lounges,nightclubs and casinos.

One of the most modern fleets afloatNCLs fleet comprises 10 luxurious, contemporaryships: Norwegian Dawn, Norwegian Gem,

Norwegian Jade, Norwegian Jewel, NorwegianPearl, Norwegian Sky, Norwegian Spirit, NorwegianStar, Norwegian Sun and Pride of America.They have all been built expressly for NCL

Freestyle Cruising and each offers the huge choiceof restaurants, activities, fun and entertainmentthat are the hallmarks of our product.Pride of America is unique in so far as she is U.S.-

registered, enabling her to sail exclusive inter-island Hawaiian cruises, something no other cruiseline can offer.

NCL Freestyle CruisingEuropes Leading Cruise Line

Winners Showcase




Norwegian Epic launching summer 2010June 2010 sees the inaugural sailings of thelatest, greatest ship ever built for NCL FreestyleCruising, Norwegian Epic. Weighing in at150,000 tonnes and more than 1,000 feet inlength, this is not just another ship, its cruisingre-imagined. Cruising the Caribbean year-roundfrom Miami, Norwegian Epics incredibleinnovations include a whole new take on cruiseship accommodation. She offers curved-wallNew Wave Staterooms; urban-chic Studiossharing a private Living Room; Spa Suites andStaterooms with in-room hot tub and a newgeneration ship-within-a-ship complex of 60luxurious Villas, Penthouses and Suites.

On board guests can choose from 20 differentdining options, including the Spiegel Tent withits one-of-kind Cirque Dreams and Dinnershow. They can party in clubs inspired by thegreat nightspots of the world, have a drink in the

first true Ice Bar at sea and take in amazingentertainment including the award-winning BlueMan Group. Activities include a huge multi-slideAqua Park, climbing and abseiling walls, a firstclass Spa and two-storey Sports Complex.

Norwegian Epic is set to define the future ofcruising.

A world of destination choicesNCLs 2010 & 2011 cruising programme takes insome of the most popular and excitingdestinations in the world: European cruises with three ships sailing from

Dover, Barcelona and Venice on itinerariesranging from 7 to 21 nights.

Caribbean Fly-Cruises from 7 to 16 nights fromMiami, Port Canaveral, New York and NewOrleans.

Short break cruises to the Bahamas. Canada & New England cruises in the prime

autumn season.

Alaska cruises roundtrip from Seattle. Exclusive inter-island Hawaiian cruises aboard

Pride of America. Mexican Riviera cruises from Los Angeles. Spectacular 20-night winter Fly-Cruises around

South America. Grand Voyages including Atlantic Crossings and

Panama Canal transits.

NCL Freestyle Cruising award-winning holidays at seaAt NCL we are proud and honoured to havereceived many prestigious, independent awards,including Europes Leading Cruise Line in theWorld Travel Awards 2008 & 2009. We have alsowon major awards for our Travel Agent trainingprogramme, our Groups programme and ourluxury Suites & Villas product.


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In 2008 the worlds travel and tourism generatedapproximately US$5,890 billion of economicactivity. Despite the economic downturn, thecontribution of travel & tourism to Gross DomesticProduct (GDP) is expected to rise from 9.9% in2008 to 10.5% by 2018 as the next decade willsee tourism revenues exceeding US$10,000 billion.

Sport tourism is at the heart of this growth andas the fastest growing sector in the global traveland tourism industry, accounted in 2008 for anastonishing US$600 billion or +10% of theinternational tourism market.

The economies of cities, regions and - in thecase of attracting mega events such as theOlympic Games or the FIFA World Cup - entirecountries are increasingly reliant on combiningsport and tourism to jump start economic andsocio-economic change.Tourists engaged in sports tourism are high-

spending, stay longer than other touristcategories, are high-calibre and often stimulateother tourism. Their direct benefit to a destinationis cash - their indirect benefit can be years offollow-on tourists.

Barcelona doubled its number of tourists in the10 years following the 1992 Olympic Games andother cities in Spain also benefited from a knock-on effect. Barcelona has since become the sixthmost attractive European city to locate a business,rising from 11th place.

Sydney generated 1.2 billion additionalbusiness following the 2000 Olympic Games.Tourism has dramatically increased and mediacoverage to the value of an astonishing 2.5billion was achieved.South Africas Tourism Minister Marthinus van

Schalkwyk, cites the 2010 FIFA World Cup as thekey to return South Africa to its pre-recessiontourism high.He said construction linked to the World Cup

would contribute R50bn to the economy, whiletourism would generate a further R15bn, with 3.5million fans expected to attend the tournament.

Foreign arrivals would also receive a huge boostwith 450,000 fans expected in the country.

He said: The World Cup affords us a once-in-a-lifetime chance to showcase the best we have as atourism destination.

A recent study by commissioned by the Braziliangovernment, showed that the 2016 OlympicGames in Rio will provide a boost of more than$24bn from 2010 until 2027.

The 2016 Olympics and 2014 FIFA World Cupwill also provide Brazil with a platform in which toattract foreign investment.

Brazils economy is currently the tenth largest inthe world - and predicted to be fifth by 2016.

Sport tourism is now a tool to make andachieve many things - to generate significantrevenues, create thousands of new jobs,regenerate urban infrastructure, and to develop orreappraise entire destinations.

However, the complex dynamics of sporttourism has not yet been fully understood orrealised. In a ground-breaking new venture, theindustrys fastest growing sector will now have itsown dedicated global business forum.

World Sport Destination Expo (WSDE) - theworlds first exhibition and conference dedicatedto showcasing the $600 billion a year sporttourism industry will take place from 5-9 July2010, uniquely co-located alongside the finalweek of the 2010 FIFA World Cup inJohannesburg, South Africa.

WSDE will change the landscape of the sporttourism industry. By bringing together all the keystake-holders of sport tourism products andservices around the world, WSDE is set to becomeone of the most important international events inthe travel and tourism calendar and we areprivileged to be the inaugural hosts. said LindiweMahlangu, CEO, Johannesburg 2010 FIFA WorldCup Host City.

The worlds leading sporting destinations,bidding nations and cities, resorts and hotels,sporting bid committees, tour and eventorganisers, international media and elite buyerswill for the very first time convene to conductfuture business, source new contacts and marketsand gain invaluable insights from the advancedknowledge of industry leaders and figure-heads.

Phil Savage, Publishing Director of SportBusiness the worlds leading supplier ofinformation, media and marketing services to thesports industry said: Sport, hosting nations andcities and travel and tourism have come togethervery powerfully in recent years. You only have to

A Year in Sport Tourism

Sport Tourism in Pole Position forDynamic GrowthAt a time when traditional tourism trends are in decline, sport tourismcontinues to flourish and is set to grow exponentially in the next decade.

Tourists engaged insports tourism arehigh-spending, staylonger than othertourist categories,are high-calibre andoften stimulate othertourism. Their directbenefit to adestination is cash -their indirect benefitcan be years offollow-on tourists.



look at the coverage of Brazils 2016 Olympic winto see that interest is at an all time high. WSDEwill be the first dedicated business forum fordestinations to secure the tourism benefits ofhosting sporting events and to maximise thepotential of future hosting bids.

WSDE is fully endorsed by the leadingauthorities in sport and travel and tourism andthe key buyers and tour operators are all excitedabout the event that the industry has been cryingout for. Nathan Wilson, Managing Director,Thomson Sport said: "We are looking forward toattending WSDE to conduct new business, to addto our growing portfolio and to forge new long-term business relationships with all thedestinations exhibiting. This unique groundbreaking event will allow us to do this all underone roof."

With 10,000 sqm of exhibition space, WSDEpromises to be the most important sport tourismevent that has ever been staged and will be oneof the critical exhibitions in the travel and tourismcalendar.

Paulo Senise, Executive Director, Rio C & VB said:It was vital that Rio de Janeiro secured a largepresence at WSDE. We are hugely looking forwardto the unrivalled promotional platform that WSDEwill provide our great city and the opportunity toshow to the world that Rio means business.

Participation in World Sport Destination Expo istherefore vital to those companies involved in thesport tourism market-place, and those serious inassuming a market share of the industrys fastestgrowing and most dynamic sector.

If you represent a destination eager to win therights to host major sporting events, if you are aregion or resort offering sporting facilities, if youare a purchaser of sport tourism, or a member ofthe international sports media, I urge you toparticipate in this must attend global event." saidGianna Merlo, President of the renownedInternational Sports Press Association.

For more information visit:www.worldsportdestinationexpo.com


World Sport Destination Expo is the worlds firstexhibition and conference dedicated to showcasing the$600 billion a year sport tourism industry.

To exhibit go to www.worldsportdestinationexpo.com/exhibitingTo visit go to www.worldsportdestinationexpo.com/visitingFor more information contact [email protected]

The worlds leading sporting destinations, bidding nations and cities, resorts andhotels, sporting bid committees, tour and event organisers, international mediaand elite buyers will for the very first time convene to conduct future business,source new contacts and markets and gain invaluable insights from the advancedknowledge of industry leaders and figure-heads.

Fully endorsed by the leading authorities in sport and travel and tourism anduniquely co-located alongside the final week of the 2010 FIFA World Cup inSouth Africa, the landmark 5 day exhibition and conference programme willshowcase the most rapidly growing sector in the global travel and tourismindustry. At a time when some traditional tourism trends are in decline, sporttourism continues to flourish and is set to grow exponentially in the next decade.

50,000 visitors are expected to attend this ground-breaking event on the 5-9July 2010 as the sport tourism industry congregates in Johannesburg ahead ofthe final match of the 2010 FIFA World Cup.

Participation in World Sport Destination Expo is critical to those companiesinvolved in the sport tourism market-place, and those serious in assuming amarket share of the industrys fastest growing and most dynamic sector.


Partners

If you represent a destination eager to win the rights to host major sportingevents, if you are a region or resort offering sporting facilities, if you are apurchaser of sport tourism, or a member of the international sports media, Iurge you to participate in this must attend global event.

Gianni Merlo, President, International Sports Press Association

We are looking forward to attending WSDE to conduct new business, to add toour growing portfolio and to forge new long-term business relationships with allthe destinations exhibiting. This unique ground breaking event will allow us to dothis all under one roof!

Nathan Wilson, Managing Director, Thomson Sport

It was vital that Rio de Janeiro secured a large presence at WSDE. We are hugelylooking forward to the unrivalled promotional platform that WSDE will provideour great city and the opportunity to show to the world that Rio means business.

Paulo Senise, Executive Director, Rio Convention & Visitors Bureau

As host of the up-coming Winter Olympics, we appreciate the value of sporttourism and event hosting, which has been identified by World Sport DestinationExpo. Hosting major sporting events shine the global spotlight on your countryand will provide invaluable legacies in terms of economic, tourism, community andsport development. As well, the tremendous spirit of volunteerism and cross-cultural understanding that comes with hosting the world is incalculable and willbenefit your country for years to come. British Columbia has certainly experiencedthe benefits of hosting major events. In 2008 Vancouver was declared the topSport City for event hosting in North America and 5th best in the World.

Honourable Gordon Campbell, Premier of British Columbia

Sport, hosting nations and cities and travel and tourism have come together verypowerfully in recent years. You only have to look at the coverage of Brazils 2016Olympic win to see that interest is at an all time high. WSDE will be the firstdedicated business forum for destinations to secure the tourism benefits ofhosting sporting events and to maximise the potential of future hosting bids.

Phil Savage, Publishing Director, SportBusiness Group

WSDE will change the landscape of the sport tourism industry. By bringingtogether all the key stake-holders of sport tourism products and services aroundthe world, WSDE is set to become one of the most important internationalevents in the travel and tourism calendar and we are privileged to be theinaugural hosts.

Lindiwe Mahlangu, CEO, Johannesburg 2010 FIFA World Cup Host City

Do not miss out on the sport tourism event of the decade

www.worldsportdestinationexpo.com



Destination Profile: South Africa 2010The Greatest Show on Earth!

The 2010 FIFA World Cup will be like no other World Cup in history. For the firsttime the greatest event in football, the most widely-followed sportingextravaganza on the planet, is breaking new ground in Africa more specifically,South Africa. Anticipation in the Rainbow Nation is reaching fever pitch reportsKeir Radnedge, Editor, SportsFeatures.com



This is an exciting and dramatic era for the land ofthe Rainbow Nation which has made suchenormous strides forward in such a short timesince the historic day when Nelson Mandelawalked free on February 11, 1990 and began themost challenging process of unification.South Africa will welcome the world with a song

and dance and the unique chorus of the vuvuzelashorns which invest the lands football with anatmosphere like that at no other sporting festival.The finals are being staged in 10 venues in nine

cities spread out among around some of thefurthest points of South Africas geographical andsocial compass.South Africa is bordered by Namibia, Botswana

and Zimbabwe to the north and by Mozambiqueand Swaziland to the east while Lesotho is anindependent country within the countrys landarea.Naturally, national and local authorities in South

Africa hope that many of the football visitors willtake time out or extend their stays to exploretourist attractions ranging from the southerncoastline to the Kruger National Park.Promoting the country is, after all, one of the

reasons such immense effort has been put intobringing the World Cup to Africa for the first time.Inevitably the footballing focus will be on the

Johannesburg-Pretoria axis. Johannesburg is notonly South Africas largest city and the provincialcapital of the wealthiest province Gauteng but theonly one with two stadia. The rebuilt, rebaptisedSoccer City will host the Opening Game and theFinal; Ellis Park hosted the historic Rugby WorldCup Final in 1995 and the 2009 ConfederationsCup decider.As well as hosting a total of 15 FIFA World Cup

matches including the opening and final matches -Johannesburg will be the worlds business andmedia hub for the 4 weeks of the World Cup.The opening and closing ceremonies will be inJoburg as well as the headquarters of FIFA and the

Local Organising Committee. It willhouse the International BroadcastCentre, accommodate 22,000international media and it will be thetransport hub for the event. It has twoFIFA World Cup stadiums, numerousofficial training venues, and is the basefor overflow fans from at least four othervenues.Significant sport business will take place

as international sporting federations,bidding nations, sport tourismdestinations and sponsors all bid for thehigh ground through major promotionalcampaigns in the city.The inaugural World Sport Destination

Expo the worlds first exhibition andconference dedicated to showcasing the$600 billion a year sport tourism industry- has been purposely scheduled to takeplace in the final week of the 2010 FIFAWorld Cup at a time when Joburg will bethe worlds sport tourism capital.Other venues, such as Rustenburg and Nelspruitand Polokwane are within striking distance to thenorth by car or bus.Nelspruit is the capital of the Mpumalanga

province, formerly Eastern Transvaal, on theCrocodile River. Its also a main stopover point fortourists travelling to the Kruger National Park and to Mozambique.Fans intending also to take in Cape Town and

Port Elizabeth in the south will need to study theflight schedules given the lack of European-style inter-city trains.Cape Town is South Africas legislative capital, its

second largest city, capital of Western Cape andthe countrys most popular tourism destination.Table Mountain providing a spectacular backdropto the new Greenpoint Stadium.Along the coast Port Elizabeth sells itself to

tourists as the countrys watersport capital.

Heading up across to the east of the country takesin Durban, the busiest port in Africa and thelargest city in KwaZulu-Natal.Durban was also where the World Cup qualifying

draw was held in December 2007 and thus thestarting point for the active footballing odyssey.

For all the sports fans travelling to South Africafor FIFA 2010, world cup updates, weather, events,restaurants and accommodation can be accessedeasily using the latest mobile phone technology. .The mobile travel guide service, provided bycity.mobi, includes joburg.city.mobi,durban.city.mobi, capetown.mobi, pretoria.mobi,rustenburg.city.mobi, nelspruit.city.mobi,polokwane.city.mobi, portelizabeth.city.mobi, andbloemfontein.mobi.

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South Africa will welcome the world with a song and dance and theunique chorus of the vuvuzelas horns which invest the landsfootball with an atmosphere like that at no other sporting festival.


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Where a business duty

40th km., Athens - Sounio Ave., 190 10 Lagonissi, Attica, Greece, Tel. +30 22910 76000 Fax +30 22910 76837


There is a place where comfort, luxury and style are celebrated each and every day.

There is a world full of sun, sea and pleasure.

www.grandresort.gr e-mail: [email protected]

turns into a business bonus



The cruise sector, particularly at the luxury end,has been severely affected by the downturn in the economy.

The key phrase being employed by theoperators is added value, and this might extendto free flights, upgrades or even in some casesbuy one business flight and get one free.

It also means fixed exchange rates on board(fixed at a time when the exchange rate was twodollars to the pound), free shore excursions,money off published fares and in some cases, ifthe price drops after you have paid, the line willrefund you the difference.

And any cruise specialist will confirm: bookingtimes which were once anything up to 18months out have shortened to an average of sixmonths or less.

Add into this mix the fact that capacity will bereaching an all-time high in the next few years,with 39 new ships on order through to 2012.

This includes ten arriving this year, including thelargest ever built Oasis of the Seas; and arguablythe most luxurious, Silverseas Silver Spirit andwe have a situation where supply is significantlyout of proportion with demand.

The situation is almost unprecedented: postSeptember 11th is the nearest equivalent, butback then the market quickly recovered.

The market downturn is most stark when youlook at share prices: Royal CaribbeanInternational was trading at $54 a year ago; this

dropped to $6 in February. It has rallied since, tosettle at $24, but it has recorded two consecutivequarters of losses this year.

Last years second-quarter profit of $85 millionreversed to a $35 million loss this year.

Although Royal Caribbean said it had seenstable bookings in most source markets andeven had to increase prices for some peaksailings, it said trading remained difficult.

RCI continues to invest, however. At CentralAmerica Travel Market in October, HondurasTourism Minister Ricardo Martinez, confirmedthat the group were pressing ahead with a $15mproject to expand the cruise terminal on theisland of Roatan.

RCI is also about to launch Oasis of the Seas,into a saturated market. The mega-ship can carry5,400 passengers and 2,000 staff.

The recession has led to companies calling a haltto more orders so growth is likely to slow between2012-2014, but it is expected to pick up after thatto hit 30 million cruise sales soon after 2021.

A combination of the cost of fuel and flying ledto the closure of mid-market brand Ocean Villageby owners Carnival UK at the end of its currentseason. The mid-market brand was aimed atpeople who dont cruise, which may well havebeen its problem.

Most experts agree that the sector will notimprove significantly until late 2010 at theearliest. Yet despite all this turmoil, almost allpassengers still like to book through a cruisespecialist (83%).

Some lines are marketing more heavily to theirrepeat passengers, thus repeats grew sharply to68% in 2008, the highest since 2000.

However, although this year may havetemporarily paused cruises growth, the long-termhealth of the industry is good.

The Passenger Shipping Associations annualcruise report paints a picture of an industry thatcontinues to grow and expand into differentdemographics.

Director Bill Gibbons said earlier this year: Theworld of today is a very different one from that of12 months ago. Although the cruise industry isnot recession proof it is better placed than manyother travel sectors to weather the economicstorm.

However, with no new UK dedicated capacityplanned for this year, we expect to see similarpassenger numbers in 2009 as we did in 2008.

Further growth is expected next year with anumber of new ship launches, including CelebrityCruises Celebrity Eclipse, Cunards QueenElizabeth and P&O Cruises Azura, all dedicated tothe UK market.

The headline figures from the report found thatthe UK was the star performer. Passenger numbers rose by 11% and approacheda record 1.5 million for 2008, accounting for 33%of the European market.

One in every 12 package holidays sold in the UKis now a cruise it was less than half of that 10 years ago.

A Year in Cruise

The cruise market is showing some green shoots after a turbulentyear, whilst the arrival of Oasis of the Seas, the worlds largestvessel, and Silverseas Silver Spirit, arguably the most luxurious,will make the coming year an exciting one for the industry.



The Passenger Shipping Associations annual cruisereport paints a picture of an industry that continuesto grow and expand into different demographics.

The average length of cruise taken has alsoincreased, from 9.7 to 10.4 nights.

In fact, a record number of cruise lines, shipsand passengers visited UK ports this year.

Lines including MSC, NCL, Princess Cruises andRoyal Caribbean all increased the number of Britishport departures, contributing to an extra 110,000passengers beginning their cruise in 2008.

At this years Travel Convention, in Barcelona, areport revealed that early cruise bookings for2010 were a healthy 29% higher than this timelast year.

A record number of UK holidaymakers will takea cruise in 2009, according to statistics releasedat the Travel Convention by the Passenger Shipping Association.

The total number of British cruiser passengers ison track to rise to 1.55 million this year, a 5%increase on 2008.

Sarah Smalley, managing director of GfKAscent-MI, which collates cruise data, describedthe growth in the cruise market as staggeringcompared with the rest of the industry.

On the world stage, global cruise sales areestimated at 17 million ocean cruises sold in2008, a 4% increase.

The largest cruise market, North America, didsee a 1.5% drop in passenger numbers to150,000, but this was offset by a 10% increase inEuropean cruisers to 400,000, which approacheda record 4.5 million in 2008.

The European cruise sector has also overtakenNorth America in terms of the economic benefitsit generates. In 2007 it generated 29 billion euroscompared to the USs 28 billion.

Germany also showed strong growth in secondplace with 21% of the market and 907,000passengers a 19% increase on 2007. Italy, the

third largest cruise market in Europe, saw a 6%increase to 682,000 passengers.

Dubai is also starting to establish itself in thecruise market, which will provide a boost to theindustry next year.

At Seatrade Europe in September, which morethan 3,000 people attended, the emirate revealeddetails of a new passenger terminal scheduled toopen in January 2010.

The new terminal spans an area of 3,450square metres and is designed to handle morethan three to four ships simultaneously.

It is predicted that 260,817 cruise tourists willvisit the emirate during 2009; nearly a 25 percent increase on last year.

In 2010, Dubai is expected to host 99 ships withmore than 383,000 passengers.


Leading travel companies pledged to protect theenvironment amongst a number of othersustainability commitments at the TravelConvention in October.

Founding partners Abta, British Airways, CarnivalUK, The Co-operative Travel, The TravelFoundation, Thomas Cook and TUI Travel have,with Advantage Travel Centres and SunvilHolidays, committed themselves to creating anindustry which benefits people and theenvironment by 2023.

The initiative, known as Tourism 2023, has sixprinciples: protecting the environment; developingemployees; providing customers with mainstreamsustainable products; ensuring destinationsbenefit from tourism; innovating to createsustainable transport and resorts; and developinga business which is environmentally, socially andfinancially sustainable.

For example, in the Gambia and Tobago, theTravel Foundation has helped local farmers to gainvital income from the sale of produce tohotels. The initiative now supplies many of thehotels in the main resorts, and is reviving farmingskills, reducing the need for imports and helpingthe environment as a result.

The Tourism 2023 initiative is being co-ordinated by Forum for the Future and Defra.

The partners hope that the project will also lead toaction within the wider UK outbound industry totackle the challenges it faces.

BA was also the driving force in a surprisingmove by the airline industry earlier this year,which pledged to cut their CO2 emissions in halfby 2050.

The move was seen as a pre-emptive strikeagainst the green lobby which has beenclamouring for airlines to slash their emissionsdespite the sector contributing to just 1.6% ofglobal CO2 emissions annually.

However, the knock-on effect will mean higherfares, which are predicted could rise by as much asE40 on a long-haul return flight and E9 on shorthaul flights.

The 50% reduction on 2005 emission levelsgoes far beyond the UK governments target ofkeeping emissions at 2005 levels.

The proposals, which were agreed betweenairlines, airports and aircraft manufacturers andagreed by industry body IATA, also include: apledge to make all industry growth carbon neutralby 2020; to cut CO2 emissions by 1.5% per yearover the next 10 years; and submit plans forjoining a global carbon trading scheme to the UNby November next year.

Meanwhile, Qatar Airways made the first movein this direction by completing the worlds firstcommercial passenger flight powered by a fuelmade from natural gas.

The flight from Gatwick to Doha on an AirbusA340-600 used a 50-50 blend of synthetic Gas toLiquids (GTL) kerosene and conventional oil-basedkerosene fuel.

The fuel, used as an alternative to conventionaloil-based kerosene, burns with lower sulphurdioxide and particulate emissions than pureconventional oil-based kerosene, thus improvinglocal air quality at busy airports.

Meanwhile, environmental tour operatorresponsibletravel.com removed its carbon offsetcalculator from its website and replaced it with anew advice page, more than 200 UK holidays, atrain booking function and a list of operators whohave gone out of their way to reduce their carbonfootprint.

Managing director Justin Francis said: Webelieve the travel industrys priority must be toreduce carbon emissions, rather than to offset.

Responsibletravel.com was one of the first travelorganisations to feature a carbon calculator.

Sustainable Travel

Although the environment has been overshadowedsomewhat by the recession, the travel industry made asignificant step forward to a sustainable future this year.




Winners Showcase

P&O Ferries boasts the largest fleet of shipsoffering a wide range of services and facilities, themost comprehensive route network and the mostfrequent passenger and freight services to theContinent.The companys four passenger routes sail from

Dover to Calais, Hull to Rotterdam, Hull toZeebrugge and Portsmouth to Bilbao.

Dover CalaisWith a crossing time of only 90 minutes and up to23 sailings a day each way, the Dover to Calaisservice is a flexible way to get across to France.For an added touch of luxury, our Club Lounge is aquiet area to enjoy a glass of champagnefollowed by complimentary tea, coffee and softdrinks and a selection of daily newspapers.From 2010, P&O Ferries will introduce the two

largest ferries ever constructed for the Dover-Calais route. The first of these ships will enterservice in December 2010 and the second inSeptember 2011, replacing the Pride of Dover andthe Pride of Calais, with an option on a further twovessels of the same design.At 49,000 gross tonnes and 210 metres in length,

the two ferries will be the largest ships capable offitting into existing facilities in the Channel ports.With this investment P&O Ferries is planning tocapture growth in the freight market, whilst alsobeing able to serve the tourist market with asuperior on board offer. Because of their size, therewill be far more space onboard, including state-of-the-art amenities and large panoramic windows tomake the most of the wonderful sea views. It is hoped that the sleek new design of these

ships will enable them to be more energy efficientto cut down on pollution.

Hull RotterdamExcellent road access to Northern Europe makes aferry to Rotterdam an ideal way to explore themany interesting towns, cities and regions ofHolland, such as Arnhem, Amsterdam, the SouthLimburg region and De Efteling theme park.With night sailings on our two luxury cruise

ferries the Pride of Rotterdam and the Pride ofHull, you can enjoy great onboard entertainmentand delicious food on board. Youll be assured ofa good night's sleep too, thanks to ourcomfortable ensuite cabins. Taking the ferry toRotterdam will cut miles of driving from yourjourney, and as it's all at night, those miles willdisappear while you are asleep. When you wakeup the next morning, youll arrive at Rotterdamrefreshed and ready to go.

Hull ZeebruggeOur Hull-Zeebrugge ferries take you straight to theexcellent motorway connections of Belgium, intoFrance and beyond. Zeebrugge is located alongthe great sandy beaches of the Belgian coast andis close to all the major resorts such as Ostend andBlankenberge. Just a few miles away is the medieval town of

Bruges, with its great restaurants and famousBelgian chocolate! Alternatively you could gofurther afield with Antwerp, Brussels, Luxembourg,Strasbourg or the Ardennes, all brought withineasy reach by our ferries to Belgium.Overnight crossings on the Prides of Bruges and

Pride of York offer a choice of great bars, fabulousrestaurants and live entertainment. The shipsalso boast a cinema showing the latestblockbuster movies, casinos if youre feeling reallylucky and relaxing piano bars.

With all this fantastic entertainment onboardyoull want somewhere comfortable to retire to.And our ensuite cabins will guarantee you asuperb nights rest before your onward journey.

Portsmouth BilbaoP&O Ferries Portsmouth to Bilbao service is apopular route for travelling to Spain, southernFrance and Portugal.The 37,583 tonne Pride of Bilbao operates all

year round and departs from Portsmouth everythree days at peak times. Onboard facilities include a fitness centre with

sauna and Jacuzzi, hair and beauty salon, casino,cabaret and two cinemas, as well as a wide choiceof bars, lounges, shops and restaurants, includingthe high seas version of the famous Londonrestaurant, Langans Brasserie.There is also a wildlife officer from the Biscay

Dolphin Research Programme onboard for everysailing to help passengers spot whales anddolphins as the ship passes through the Bay ofBiscay, hell also be happy to answer anyquestions you might have.

For the comfort of all passengers, our ships have ano smoking policy, however there are designatedoutdoor smoking areas.All of our ships operate a bureau de change,

offering commission free currency at verycompetitive rates. There are bargains galore to befound in all the onboard shopping areas, withsavings of up to 40% off UK high street prices. With P&O Ferries, you really are spoilt for choice!

P&O FerriesWorlds Leading Ferry Operator Europes Leading Short Sea Ferry Operator



The ceremony, which was staged in the amazingHacienda Tres Rios in Mexico, attracted seniormanagement and decision makes from across the region.

The awards, described by the Wall Street Journalas the Oscar of the global travel and tourismindustry, unveiled who were the best of the best inthe region.

In the North American categories, AmericanAirlines won North Americas Leading Airline.Fairmont Hotels & Resorts scooped four awardsincluding Canadas Leading Golf Resort, CanadasLeading Ski Resort, Canadas Leading BusinessHotel and North Americas Leading Golf Resort.

The Leading Hotel Brand for North Americawent to Marriott Hotels & Resorts, and NorthAmericas Leading Destination went to Miami.

In the Central America categories, Mexicanatriumphed as Central Americas Leading Airline,while Parador Boutique Resort & Spa picked upCentral Americas Leading Hotel award. CancunConvention & Visitors Bureau picked up CentralAmericas Leading Destination award.

More than 500 travel organisations werenominated in the ceremony, held in partnershipwith Hacienda Tres Rios, Cancun Convention &Visitors Bureau, Yucatan Holidays, Yucatan Travel,RCI and Vive Mexico.

Senior management and decision makers ofAmericas travel and tourism industry cametogether to celebrate their achievements duringthe ceremony.

Graham Cooke, President, World Travel Awardscommented: The past 12 months have brought

several challenges, namely the economicdownturn and the outbreak of swine flu, whichhas impacted travel and tourism worldwide.

Todays winners have remained focused ontheir long term objectives, and continued todeliver above and beyond the call of duty, settingan industry example.

Cooke said: This years winners can display theofficial World Travel Awards symbol with pride ontheir sales and marketing literature, offeringtravellers a cast-iron assurance that what they arebuying is a guarantee of travel excellence.

The full list of winners for the World Travel AwardsNorth and Central Americas can be found bylogging on to www.worldtravelawards.com.

Cozumel, Europcar, Anthony Travel, Fairmont Hotels & Resorts and Mexicana wereamong the names of travel and tourism bodies which triumphed at the World TravelAwards North and Central America regional ceremony on 21 September 2009.

Grand Tour 2009North & Central AmericaMexico digs deep to glitter at World Travel Awards

John Anthony, President, Anthony Travel, North America's Leading Travel Agency



Sarah Latife, Minister of Tourism State of Quintana Roo, bottom middle

Jesus Almaguer, Director General, CEO, Cancun Centre; Manon Han, Executive Vice President, World Travel Awards;Orlando Arroyo, CEO, Hacienda Tres Rios; Erika Garcia, CEO, Yucatan Holidays

John Anthony, President and CEO,Anthony Travel, Inc

We take great pride inthis prestigious awardand will promote thisaward through all of ourmaterials throughoutthe next year.


Panic over the health of the global economy gaveskiers more immediate things to worry about thanbooking holidays to the Alps. In the peak periodfor booking ski holidays, from September toNovember, consumers held back on discretionarypurchases.

According to the annual Ski Industry Reportcompiled by the UK's largest winter sportsoperator, Crystal, the ski market fell by 13.3%across all sectors last season despite good earlysales and excellent snow conditions. The fallfollows seven successive years of growth andreduces the number of UK skiers travelling frommore than 1.22m in 2007/8 to just over 1m in2008/9.

The decline in numbers is due to some skiersgiving the season a miss due to the economicclimate and others taking just one trip where theymight previously take two or more.

Some encouragement comes from the schoolsmarket which remained stable with more than140,000 junior skiers taking to the slopes andmemories of last seasons great snow will havewhet the appetite of many skiers to return.

The independent travel sector was down by 15%to 327,000 skiers with some low-cost carriersreducing their flight capacity to ski destinations.The tour operator sector also saw their numberdecreasing by 15% to 597,000 skiers, partly dueto fewer multiple trips, fewer new skiers and ashorter ski season.

France continues to be the most popularcountry despite seeing a slight decline of 0.5%,taking 37.0% share of holidaymakers last season.Switzerland, which benefits from higher resortsthan its neighbour France, shows a steady shareof 6%.

Austria and Italy increased market share by1.8% and 1.1% respectively. Bulgaria also saw asmall increase to 3.2% and the small countriessector grew by 0.5% reflecting the rise inpopularity of Slovenia.

Despite good snowfalls, North Americas sharedropped by 1.4% due to the collapse of Zoom,other airlines reducing seat capacity and manyskiers opting for better value European resorts.

The Andorran ski resorts saw a further decline invisitors from a 2% fall last season to 5% which isattributed to its continuing attempt to repositionitself from a budget to quality destination. It also

suffered from end of season capacity reductionsfrom most operators.

The 2009/10 season undoubtedly poses seriouschallenges for an industry that is impacted by theeffects of the recession, exchange rate pressures,high fuel costs and high fixed costs for ski holiday companies.

The Crystal Ski Industry Report finds strongevidence of chalet companies significantlyreducing the numbers of properties for next winterleading to fewer holidays on offer.

It predicts that next season skiers will becomeincreasingly price-sensitive which will contribute toa reversal of recent trends which saw a growth inindependent travel.

Large-scale operators could re-gain some of theground lost to DIY travellers if they are able to use their buying-power to get lowerprices and pass these onto consumers as attractivepackages.

There is also an expectation that many largeoperators will cut capacity and consumers will seefewer last minute bargains than in previousyears. Some low-cost airlines are expected toreduce their flights to ski relevant destinations,which could have an impact on the independentsector. There remains speculation around furtherindustry consolidation in the year ahead.

Crystals MD Mathew Prior said: Winter 08/09was a difficult year for the ski industry and 09/10poses challenges for us all. Creating transparentlygood value deals I see as the key to ensuring thatas many as possible return to the slopes thiscoming season.

A Year in Ski

Ski industry braced for a chilly winterThe outlook for skiing in 2009/10 remains uncertain for skiers and the skibusiness alike. Despite last seasons excellent snow conditions, the feelgoodfactor has yet to transfer to the forthcoming season, and operators are bracingthemselves for a tough season.



In January of 1995, the first office of Trafalgar Travel Ltd. wasopened, at Garelli Avenue in Kingston, Jamaica with a staff offour agents. Now, with a total staff complement ofapproximately 125, inclusive of travel consultants, administrative,technical and support personnel, Trafalgar Travel continues togrow, with branches in major towns across Jamaica. The company continues to seek opportunities to expand in the

English-speaking Caribbean. Trafalgar Travel has developed andgrown steadily, becoming the largest travel agency in Jamaicawith 20 branches throughout Jamaica, St. Kitts, Barbados,Trinidad and Nassau.The company serves all categories of travellers including our

over 7,000 corporate accounts. Company management strategyintegrates continuing innovation, maximal application ofrelevant technologies, and a committed dedication to meetingthe needs of clients.Essential to that strategy is the maintaining of highly motivated

professional staff of the highest calibre. With systems in placefor the motivation of staff at all levels, the staff turnover rate hasproven to be exceptionally low by corporate Jamaica standards.Over the years the company has excelled and has earned many

industry awards.Looking forward to celebrating its fifteenth anniversary in

January of 2010, Trafalgar Travel Ltd. continues to offer qualityconsultative travel service to its growing clientele, who arewarmly embraced as members of the Trafalgar family.

Trafalgar Travel Ltd.Caribbeans Leading Travel Agency

Winners Showcase



Embrace the Mobile Market Connect to visitors wherever and whenever with a mobile website

The future of the web is on mobile phones Tim Berners-Lee (Inventor of the World Wide Web)

Contact World Mobi to discuss development of your mobile web strategy

[email protected]+44 (0) 44 7925 0000http://www.world.mobi

.mobildor.wwwttp://wh+44 (0) 44 7925 0000

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The four star Caleta Hotel, often referred to as theGem of Gibraltar, offering spectacular views toSpain and North Africa is Gibraltars largest hotelwith an enviable position on the quieter side ofthe Rock, only five minutes by bus or taxi to thebusy town centre and finance centre. Thelocation, proximity to the beach and the clear blueMediterranean combined with an eclectic dcormakes the hotel unique on the peninsular. Tuckedbetween two continents on the east side of thishistoric landmark, flanked by Africa and thesouthern coast of Spain, Gibraltar and the CaletaHotel should be a priority on ones list of places tovisit, whether it is for business or pleasure.Facilities, standards and service to guests are our

priority and should your requirements be top ofthe range conference facilities, a gala dinner forup to 200 or a simple wedding for only two thenwe are here to oblige.The Caleta Health & Beauty Club offers resident

guests complimentary use of the fully equippedair-conditioned gymnasium. The services of apersonal trainer, beauty therapists, hairdresserand masseurs together with first class facilitiesmakes a visit to the Health & Beauty Club apleasurable experience not to be missed.With 158 bedrooms offering either a sea view or

view of the famous Rock itself, tea and coffeemaking facilities and air-conditioning, visitors areassured of the comfort and quality one wouldexpect of a four star property. Recently includedinto our bedroom stock is dedicated floor of luxuryapartments, suited best to the needs of busy,modern business people who enjoy the freedom

of apartment life yet require all the facilities of afour star property. Nunos our renowned A La Carte Italian

restaurant, securing for the second year runningtwo AA awards, provides a tranquil surrounding toenjoy a pleasant business lunch or simply toindulge oneself in the very best of Mediterraneancuisine. A popular venue for both locals and hotelguests for dinner. The piano lounge bar, stillupholds the British tradition of afternoon tea, thiscan be enjoyed either in the lounge area or on theCatalan Terrace overlooking the Mediterranean.Celebrating or impressing theres no place inGibraltar quite like the Caleta Garden. Overlookedby the impressive and famous Rock of Gibraltarwith its indigenous shrubbery and plants this littlepiece of Gibraltar, complete with its very ownBritish red telephone box, is available forprivate hire.All work and no play makes Jack a dull boy or so

the saying goes that is why we pride ourselves inpresenting a host of incentive and team buildingactivities both in and around the hotel and notforgetting for almost a hop, skip and jump yourgroup or company can be transported from this

very British Colony, complete with Englishbobbys and pounds sterling, to exoticmysterious Morocco, and/or bask in the beauty of southern Andalucia and back all in just one day. Let us take care of all your needs at our one stop shop.Over the years the hotel has played host to

several famous visitors such as Baby Spice, SirNorman Wisdom, Albert Hammond and notforgetting the visit to Gibraltar of the famousJohn and Yoko, Sean Connery (twice) for thepurpose of tying the knot. We now throw ourdoors open to you and offer the Caleta as a venue to hold your wedding ceremony almostguaranteeing fine weather, expert help, nolanguage problems and all conducted in British pounds.

For further information please visitwww.caletahotel.comOr contact Marilyn Richardson, Sales & Marketing Manager E: [email protected]: 00 350 200 76501

The Caleta Hotel, GibraltarGibraltars Leading Hotel

Winners Showcase

Bridal suite


World Sport Destination Expo is the worlds firstglobal exhibition and congress dedicated to showcasingthe $600 billion a year sport tourism industry.

To exhibit go to www.worldsportdestinationexpo.com/exhibitingTo visit go to www.worldsportdestinationexpo.com/visitingFor more information contact [email protected]

At a time when traditional tourism trends are in decline, sport tourism continues toflourish and is set to grow dramatically in the next decade.

Participation in World Sport Destination Expo is vital to those companies involvedin the sport tourism market-place, and those serious in assuming a market share ofthe industrys fastest growing sector.

Over 5 dynamic business-focussed days you will be in pole position to:

Conduct lucrative business deals with the leading international tour operators Meet face to face with the key corporate buyers and event organisers Educate the industry about your capabilities to host major events Explore and enter new international markets Gain deep insights in to the latest developments in the sport tourism industry Meet all the key industry players in a focused business environment Showcase your brand credentials on a global stage

Do not miss out on the travel and tourism event of the year.

Partners


TAM Airlines was founded in 1976 with acommitment to offer high-quality service at acompetitive price. Thirty years on from its launch,TAM has become one of the worlds mostsuccessful airlines, the largest in Brazil, SouthAmerica and the Southern Hemisphere. The airlinehas three pillars of action: Excellence in Service,Technical & Operational Excellence, andExcellence in Management.

TAM currently operates a fleet of 132 aircraftof which 125 are Airbus (20 A319, 82 A320,5 A321, 16 A330 and 2 A340) and seven arefrom Boeing (3 B767-300 and 4 B777-300ER).TAMs policy is to operate a young fleet, with a low average life span.Safety is another key TAM directive. Operating

to the highest governance standards, TAMs FlightSafety department is fully independent from allother areas of the company, and reports directlyto the President. TAM is the only Brazilian airlinewith an IOSA certification (InternationalOperational Safety Audit) issued by IATA(International Air Transport Association). The SoCarlos Technological and Maintenance Centre(MRO) has also been fully certified by the US(Federal Aviation Administration), European(European Aviation Safety Agency) and Brazilian(Agncia Nacional de Aviao Civil) aviationauthorities.TAM Airlines has been the domestic Brazilian

market leader since July 2003. In 2008, thecompany carried over 30.1 million payingpassengers on domestic and internationalservices. It ended September 2009 with a 44.2%domestic market share according to the official

statistics of ANAC (Brazils National Civil AviationAgency). In September TAM's market shareamong Brazilian companies that operateinternational flights stood at 87.3% and loadfactors on international services reached 76.1%.With over 23,000 employees, TAM operates

flights to 42 destinations in Brazil and, thanks tocommercial agreements with regional companies,reaches a total of 79 Brazilian destinations.International operations include direct TAM

flights from Brazil to 17 destinations in the UnitedStates, Europe and South America: New York,Miami and Orlando (USA), Paris (France), London(UK), Milan (Italy), Frankfurt (Germany), Madrid(Spain), Buenos Aires (Argentina), Cochabambaand Santa Cruz de la Sierra (Bolivia), Santiago(Chile), Asuncion and Ciudad del Este (Paraguay),Montevideo (Uruguay), Caracas (Venezuela) andLima (Peru). TAM has further code-share agreements that

allow its passengers to travel to an extra 72destinations in the US, Europe and South America. On October 7 2008, TAM announced it was

joining the Star Alliance, the largest globalcommercial aviation network. After themembership process is complete, which isexpected to occur in the first quarter of 2010,TAM will start sharing its products and services inthe nearly 1,000 airports in 160 countries in whichthe Star Alliance network operates. One of the benefits of TAMs Star Alliance

membership will be the integration of its frequentflyer program, TAM Fidelidade, with that of all theother member carriers. In Brazil it was TAM thatpioneered the adoption of a frequent flyerprogram. Since its launch in 1993, TAM Fidelidadehas issued more than 8.5 million tickets to itsmore than 6.1 million members.TAM is the official carrier of the Brazilian football

team. TAM is the only major international carrierto fly to all 12 of the Brazilian cites that will hostthe games when the World Cup takes place inBrazil in 2014. TAM was also the official airline ofRio de Janeiros Olympic bid. The city will host theSummer Olympics in 2016.The other areas of the company are TAM

Viagens, which operates in more than 600 traveland tourism destinations and serves around 5,000travel agencies in Brazil, and TAM Cargo, whichserves various locations in Brazil and abroad.

TAM Airlines South AmericasLeading Airline

Winners Showcase



Universal Orlando Resort is the proudwinner of the 2009 World Travel Award forthe Worlds Leading Theme Park.

Universal Orlando Resort is a spectacular familyholiday destination where the biggest movies evermade and todays hottest entertainment cometogether to create unforgettable experiences. Hereyoull find the worlds two most amazing themeparks Universal Studios Florida and UniversalsIsland of Adventure side-by-side, an excitingnight time entertainment complex, and threemagnificently themed on-site hotels, all in oneconvenient location. You can enjoy Orlandoshottest spot for entertainment, Universal CityWalk

and experience the unique music, comedy andmultimedia theatrics of the world-renowned BlueMan Group. And stay on-site at the luxurious LoewsPortofino Bay Hotel, the exciting Hard Rock Hotel,

or the exotic Loews Royal Pacific Resort. On-sitehotel guests enjoy an exclusive package of themepark benefits including free Universal ExpressSM rideaccess*, which lets you jump the regular queues atmost rides and attractions. Best of all, the hotels,entertainment complex and theme parks are allconveniently located within a short walk orcomplimentary shuttle or water taxi ride awayfrom each other. Its all only at Universal OrlandoResort an entire universe of action, thrills andexcitement for every member of the family.

Universal Studios FloridaGo beyond the screen and jump into the action ofyour favourite films at Universal Studios Florida. Atthe worlds premier movie and TV based themepark, youll find an amazing array of rides, shows,movie sets and attractions that make you the star.Careen and crash your way through Krustyland in

the wild and hilarious The Simpsons Ride. Plungeinto darkness on the psychological thrill ride,Revenge of the Mummy. See, hear and feel theaction through the miracle of OgreVision in Shrek4-D. Save the earth from aliens on the interactiveride MEN IN BLACK Alien Attack. Follow JimmyNeutron on a wild chase through your favouriteNicktoons on Jimmy Neutron's Nicktoon Blast.Have a ball in Woody Woodpeckers KidZone.New for 2009 at Universal Studios is HollywoodRip Ride RockitSM, the most personalized andimmersive roller coaster experience in the world.For the first time ever, YOU pick the soundtrackwhile on-board cameras record your high-speedflight in, around, and over Universal Studios. Backon the ground, you can even purchase a musicvideo of your ride. The never been done beforeelements also extend to the track itself withseveral worlds-first moves.

Universal Orlando Resort Worlds Leading Theme Park

Winners Showcase


Hollywood Rip Ride RockitSM at Universal Studios Poolside at the Hard Rock Hotel


Universals Islands of AdventureFeel the rush of adrenaline as you experience theinnovative thrills and unexpected adventures ofUniversals Islands of Adventure. At Islands ofAdventure, youll take a journey throughuniquely-themed islandsSeuss Landing, TheLost Continent, Jurassic Park, Toon Lagoon

and Marvel Super Hero Islandwhere theworlds most cutting edge rides and attractionschallenge all your senses. Here timeless myths,legends, childrens stories, cartoons and comicbooks come to life right before your eyes. Youllbattle villains in 3-D on the first-of-its-kind thrillride, The Amazing Adventures of Spider-Man.Then defy gravity as The Incredible Hulk Coaster

takes you on a high-speed roller coaster rampage.Escape the jaws of a hungry T-rex on Jurassic ParkRiver Adventure. Brave white-water rapids onPopeye & Blutos Bilge-Rat Barges. Take a spin

through the mischievous world of The Cat in theHat. Take a ride on The High In The Sky SeussTrolley Train Ride! for a birds eye view of Dr.Seusss unforgettable stories.

Universal CityWalkLocated right between both theme parks, theUniversal CityWalk entertainment complexfeatures some of Orlandos most popularrestaurants, hottest clubs, trendiest shops andstate-of-the-art theatres, all in one place. You cankick back and take in the good times at JimmyBuffetts Margaritaville. Listen to live reggaeat Bob MarleyA Tribute to FreedomSM. Enjoygreat food and the excitement of professionalbasketball at NBA City, or high-speed racing atthe NASCAR Sports GrilleSM. Get your fill ofshrimp, shrimp, and more shrimp, along with afull menu, at the Bubba Gump Shrimp Co.

Restaurant & Market. Rock n roll at the worldslargest Hard Rock Cafe. Sample the music, art,dance and cuisine of all 21 Latin nations at LatinQuarter. Enjoy the sophisticated cuisine ofEmerils Restaurant Orlando. Dance the nightaway at the grooveSM or Orlandos newest ultra-lounge, the Red Coconut Club. And thats justthe beginning! With fabulous live entertainment,sizzling nightclubs, an incredible variety ofrestaurants and shopping, plus a 20-screenmovie theatre, CityWalk makes your nights atUniversal Orlando Resort every bit as excitingas your days.

Thank you for your continued support throughoutthe year. 2010 promises to be another year ofaction, thrills and excitement at UniversalOrlando Resort.


*On-site hotel privileges good for hotel stay as indicated on the room key card. Only good for the number of guests staying in the room. Paid theme park admission required. Some attractions excluded. Express ride access available during normal theme parkoperating hours only. Not valid for separately ticketed special events. Additional restrictions may apply and benefits are subject to change without notice. Access may be restricted during certain times at certain attractions. Shrek 4-D TM & 2009 DreamWorksAnimation L.L.C. Jurassic Park, Jurassic Park River Adventure Universal Studios/Amblin. Marvel Super Hero character names & likenesses: TM & 2009 Marvel 2009 Universal Studios. Men in Black & Alien Attack: TM & 2009 Columbia Pictures Industries, Inc.All rights reserved. THE SIMPSONS RIDE TM Twentieth Century Fox Film Corporation. The Simpsons TM & 2009 Twentieth Century Fox Film Corporation. All rights reserved. 2009 BMP. Hard Rock Cafe Hard Rock Cafe International (USA), Inc. Jimmy Buffetts Margaritaville Jimmy Buffett. NASCAR , NASCAR Sports Grille SM are trademarks of the National Association of Stock Car Auto Racing, Inc. Dr. Seuss properties TM & 2009 Dr. Seuss Enterprises, L.P. All rights reserved. All Popeye characters TM & 2009KFS, Inc. TM Hearst Holdings, Inc. 2009 Viacom International Inc. All rights reserved. Nickelodeon, The Adventures of Jimmy Neutron Boy Genius, Jimmy Neutrons Nicktoon Blast and all related titles, logos and characters are trademarks of Viacom InternationalInc. Bubba Gump Shrimp Co. TM & 2009 Par. Pic. Emerils Emeril Lagasse. Universal elements and all related indicia TM & 2009 Universal Studios. All rights reserved.

The Incredible Hulk Coaster at Universals Islands of Adventure Universal CityWalk


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Botado Golf Club(Atlntico Golfe Hotel) | Penichewww.atlanticogolfehotel.comTel. +351 262 757 700

Royal bidos Spa & Golf Resort(open 2011) | bidoswww.royalobidos.comTel. +351 262 960 241


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World Travel Awards Supplement - ABTA WTM 2009 Day 3