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EXPERT SPEAKERS:• Alex Collie, Acting CEO, Institute for Safety Compensation and Recovery Research• Loren Murray, National Safety, Health & Environment Manager, Pacific Brands• Michael Halloran, Manager Licensing and Compliance Enterprise Safety, Australia Post• Mia Li, National Workers Compensation Manager, Toll Group • Stephen Truman, National Compensation & Rehabilitation Manager, Linfox Armagard Pty Ltd • John Green, HSEQ Director - Australasia Hub, Laing O’Rourke• Geoff Hoad, Director Workplace Health & Safety, Optus• Greg Mack, National WHS & E Manager, Salmat • Kate Maren, Group Injury Manager, McAleese Group • Mario Machado, Safety, Health & Environment Manager, Nestle Confectionary & Snacks• Bernadette Goulding, Manager - OHS, HR, Injury Management and Workers Compensation, Carlton United Breweries • Maggy Caruana, National Manager - Workers Compensation, Royal District Nursing Service• David Cant, General Manager Safety & Environment, Patrick • Chanelle McEnallay, National Safety Manager, Ramsay Health • Tim Walsh, Senior Health Advisor, Ford Motor Company • Erin Lowe, Principle Injury Management Advisor, Transfield Services • Kirsten Waller, Health Coordinator, William Adams Pty Ltd • David Guthrie, Principal, HBL Ebsworth • Peter Spence, Principal, Strategic Planning and Negotiations Services• James Kydas, Principal, P2 Group People Performance

21 expert

speakers from

11 industries with

over 215 years’ experienceWorkplace Injury Prevention and Claims ManagementWHS and Injury Management strategies in reducing claim incidence, injury cost and liability

18 - 20 AUGUST 2014 STAMFORD PLAZA

MELBOURNE

KEY BENEFITS OF ATTENDING

• Cut your Industry Rate by up to 50% with an expert guided post conference workshop• Streamline injury management with the advanced negotiation and dispute resolution workshop• Learn holistic strategies to reduce the number of workplace injury claims in your organisation• Effectively calculate and reduce the cost of workers compensation premiums• Create aligned processes and procedures that reduce company liability

5 holistic Injury Prevention case studies from Optus, Salmat, Patrick (Asciano), Nestle and Carlton United Breweries

PLUSQ&A with Alex Collie, Acting CEO, Institute for Safety

Compensation and Recovery Research (ISCRR)PLUS

3X Round Table Discussions with Australia Post, Laing O’Rourke and Toll Group

Injury Prevention and Management perspectives from Manufacturing, Retail, FMCG, Transport, Construction,

Healthcare, Telecoms and Corporate Industries

WORKPLACE INJURY PREVENTION AND CLAIMS MANAGEMENT

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1:20 CASE STUDY Risk management and injury prevention for the ageing workforce • Characteristics of injury risks closely associated with an aging workforce • Discrimination, conflict and claims • Financial and procedural implications of the aging workforce on employers and injury claims managers • Strategies and best practices in responding to aged worker associated injuries and risks Bernadette Goulding, Manager - OHS, HR, Injury Management and Workers Compensation, Carlton United Breweries

2:00 Employee wellbeing programs and their effect on injury severity and the likelihood of injury claims • Characteristics of effective wellbeing programs; ensuring relevance to employee and employer • Designing and delivering employee wellbeing programs • Understanding the relationship between wellbeing programs and the reduction of injury and workers compensation cost Kirsten Waller, Health Coordinator, William Adams Pty Ltd

2:40 Afternoon Tea

3:10 Reviewing and renewing OHS management systems to prevent workplace injuries • What processes and frameworks are in place to identify and respond to risk? • Reviewing safety management systems to ensure relevance to worker, work activity and work environment • Developing a safety management system that balances risk and operational efficiency to meet business goals Chanelle McEnallay, National Safety Manager, Ramsay Health

3:50 CASE STUDY Early intervention and injury prevention at Ford • Creating the earliest possible reporting mechanism; training through line management and ‘hurt’ pro-notification culture • Working with safety managers to risk assess and ergonomically revise work activities across the ford assembly line • The measured impact of early intervention vs reactive injury management Tim Walsh, Senior Health Advisor, Ford Motor Company

4:30 Closing remarks from the Chair and conference adjourns

DAY TWO: TUESDAY, 19th AUGUST 20148:00 Registration opens9:00 Opening remarks from the Chair Stephen Truman, National Compensation & Rehabilitation Manager, Linfox Armagard Pty Ltd

KEYNOTE SESSIONS: BEHAVIOUR AND CULTURE9:10 How an influential peer groups can significantly influence safety behaviour and positively impact injury outcomes • Understanding the need to belong, be accepted and conform to the needs of an influential peer group • How safety behaviour and psychological wellbeing is affected by these 3 basic human desires • Lessons learned from the study findings • Practical applications of, lessons learned, for safety leaders Loren Murray, National Safety, Health & Environment Manager, Pacific Brands

9:50 How to look at safety – differently • Does safety have a future? • Why we are where we are? • The issues with the current approach? • An alternative view of a future John Green, HSEQ Director - Australasia Hub, Laing O’Rourke

10:30 Morning Tea

DAY ONE: MONDAY, 18th AUGUST 20148:00 Registration opens9:00 Opening remarks from the Chair Stephen Truman, National Compensation & Rehabilitation Manager, Linfox Armagard Pty Ltd

KEYNOTE SESSIONS: WELLBEING AND BEHAVIOUR9:10 CASE STUDY Establishing accessible and effective wellbeing programs that engage and circumvent worker disenfranchisement • Building a wellbeing strategy appropriate for Optus and its human capital objectives • How Optus leveraged the power of technology and branding to drive program up take and retention • Creating a measurement system to understand the wellness program and its impact • Optus’ rewarding outcomes and future goals Geoff Hoad, Director Workplace Health & Safety, Optus

9:50 CASE STUDY Discussing the importance of behaviour changes and education in preventing physical and psychological injuries • Developing Salmat’s ‘standard’ of psychological injury management • Educating management on early identification of psychological and physical injuries • Changing measurements to a positive focus for injury prevention and overall safety culture development at Salmat • Increasing productivity through common sense strategies and techniques around education and behaviour changes Greg Mack, National WHS & E Manager, Salmat

10:30 Morning Tea

HOLISTIC INJURY PREVENTION11:00 CASE STUDY Reducing the direct and indirect cost of incidents through a strategic approach to risk mitigation and prevention • Reviewing and fully understanding work processes to reduce incident rates and drive significant injury reductions • Establishing safety, health and wellness programs that drive value to the bottom line by minimising compensation costs & premiums • Formalise your internal injury management processes and ensuring they are simplified, standardised and include clearly measurable KPI’s David Cant, General Manager Safety & Environment, Patrick

11:40 Injury prevention round table discussions Akolade encourages all delegates to bring along key questions & workable examples for a more robust discussion

12:20 Luncheon

DISCUSSION AThe ageing workforce and its impact on workplace injury Facilitator: Mia Li, National Workers Compensation Manager, Toll Group

DISCUSSION B The ability of injury management to drive benefit for the business

Facilitator: Michael Halloran, Manager Licensing and Compliance Enterprise Safety, Australia Post

DISCUSSION CHow do you keep safety relevant, fair and interesting?

Facilitator: John Green, HSEQ Director - Australasia Hub, Laing O’Rourke

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18th - 20th August 2014 MELBOURNE

11:00 CASE STUDY Implementing safety culture improvement programs to prevent injuries • The links between culture and injury prevention • Unsafe conditions V’s unsafe behaviours and their connection to injury prevention • Risk perception & mindfulness • Participation and the power of the safety conversation Mario Machado, Safety, Health & Environment Manager, Nestle Confectionary & Snacks

STAKEHOLDER INTERACTION11:40 PANEL DISCUSSION How employers can improve their interaction with General Practitioners (GPs) • Expert panellists discuss employer & employee doctor interactions and the risks & benefits of employer endorsed practitioners and subsidised medical expenses etc. Bernadette Goulding, Manager - OHS, HR, Injury Management and Workers Compensation, Carlton United Breweries Stephen Truman, National Compensation & Rehabilitation Manager, Linfox Armagard Pty Ltd Alex Collie, Acting CEO, Institute for Safety Compensation and Recovery Research12:20 Luncheon1:20 Best practices in stakeholder collaboration and communication for all injury claims • Liaising with the injured worker, medical and rehabilitation providers, the employer and work insurers effectively • Setting communications standards and expectations with the worker • Creating a positive environment for workplace visits, case- conferences and meetings • Collaborating with allied health on treatment regimes Maggy Caruana, National Manager - Workers Compensation, Royal District Nursing Service2:00 CASE STUDY The case to ‘in-house’ Allied Health professionals for efficient injury claims • Identifying the need to make Allied Health an ‘In-house’ core stakeholder • Benefits of ‘in-housing’ Allied Health professionals in the claims process • Assessing claim outcomes with and without an in-house Allied Health Professional • ‘In-housing’ and its impact on cost and insurance premiums Erin Lowe, Principle Injury Management Advisor, Transfield Services2:40 Afternoon Tea

LIABILITY AND INVESTIGATIONS3:10 Reducing liability of serious injury claims • Process map of a serious injury claim: certification requirements and denials • Determining claim outcome and substantiating the decision • Conducting legally sound terminations of weekly payments after denial • Drafting letters of termination and weekly payments termination • Damages Liability risk management best practices across a serious claim David Guthrie, Principal, HBL Ebsworth3:50 Using employee surveillance when investigating an injury claim • Cost and demonstrating the need for employee surveillance • Admissible and inadmissible surveillance recordings and contracting private investigators • Jurisdictions of legislation governing covert and overt surveillance of employees • Mitigating the risks associated with conducting employee surveillance Kate Maren, Group Injury Manager, McAleese Group

4:30 Closing remarks from the Chair and conference closes

POST-CONFERENCE WORKSHOPS:DAY THREE: WEDNESDAY, 20th AUGUST 2014

WORKSHOP A: 9:00- 12:30How to achieve a 50% reduction in Work Cover premiums

Attend this workshop to learn how to reduce your Work Cover premiums by up to 50%.

In this workshop, delegates will examine: • Reduce your premium to payroll rate to half your industry rate • Budget and track the costs associated to workers’ compensation accurately • Analyse claims costs and forecast achievable savings • Strategic management of return to work and early intervention to reduce work cover premiums • Achieve sustainable reductions in labour cost through a worker ‘self-management’ approach

James Kydas, Principal, P2 Group People Performance

As Director/ Co Owner of P2 Group, James Kydas has assisted employers to self-manage their WorkCover costs to achieve up to a 50% reduction within 1-2 years for the past decade. With almost 25 years business experience, James’ consulting skill benefits from previous employment with leading firms EDS and Accenture.

WORKSHOP B: 1:30- 5:00Negotiation and alternative dispute resolution for Injury Managers

Improving your ability to negotiate and resolve conflict can boost claim efficiency, minimising risk, cost and time loss in the management of an injury claim. Attend ‘Advanced negotiation and alternative dispute resolution’ and learn how to control the momentum of injury claims by strategically negotiating with internal and external stakeholders more effectively.

• Fundamental approaches to negotiation and alternative dispute resolutions • Negotiating and collaborating with multiple key stakeholders effectively • Creating value and preserving relationships through effective negotiation • Digital communication risks and management • Techniques, tips and tricks to deal with difficult counterparties

Peter Spence, Principal, Strategic Planning and Negotiations Services

Peter has over 19 years’ experience in negotiation practice, consultation, research, development and delivery of training interventions across the diverse fields of crisis, commercial and social negotiations. He has prepared and delivered negotiation skills training as well as facilitated strategic planning to C-level executives and Directors.

Morning / Afternoon Tea and Lunch are provided for all delegates

4

VIP CODE WORKPLACE INJURY PREVENTION AND CLAIMS MANAGEMENT

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MELBOURNE18th - 20th August 2014Stamford Plaza Hotel111 Little Collins StPh: +61 3 9659 1000

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