Woking Community Transport Ltd is registered as an Industrial and Provident Society with exempt charitable status. Registered number 27313R.

Woking Community Transport Ltd Annual Report

01/04/11 – 31/03/12

Our Silver Service in action with driver Peter Ramm and member Morag Vincent outside The Vyne. The Ford Tourneo vehicle provides transport for a wheelchair and 3 passengers in addition to the driver and is available for hire from WCT either with or without a driver.

1

Page

1 Contents

2 Society Information

4 Chairman’s Report

5 Managing Director’s Report

7 Financial Statements

9 Notes to the Financial Statements

13 Directors’ Statement

14 Auditor’s Report Woking Community Transport Ltd is supported by grants from Woking Borough Council and Surrey County Council and for this support we are most grateful.

Driver Rob Golledge on the tail lift outside Moorcroft Centre. Our centre service provides a vital link for those wishing to use the Woking Borough Council Centres.

2

Woking Community Transport – Society Information

Principal Activity The principal activity of the Society in the year under review was that of the provision of transport facilities for members of the Community with mobility issues.

Our Vision

To be a valued community organisation providing a sustainable and accessible transport service that is relevant for local need.

Our Mission for:

People To be helpful caring and efficient

To respect all of our service users and to treat them with dignity

To have well trained, motivated and supported staff

(both paid and voluntary)

To publicise our services well and target marginalized groups

Service Development To maintain the highest standards in all aspects of

service delivery

To be cost effective and viable

To be innovative, competitive and at the ‘leading edge’ of service provision within available resources.

To seek out new viable business opportunities

Community To work in partnership with other local organizations

for the benefit of our customers

To maintain a high profile in the Woking Borough Council and Surrey County Council areas.

To respond to special requests whenever possible

eg civil emergency

To provide other local voluntary groups with advice about accessible transport matters

3

Society Number: 27313R

Registered Office: Moorcroft, Old School Place, Westfield, Woking, Surrey GU22 9LY

Business Address: Moorcroft, Old School Place, Westfield, Woking, Surrey GU22 9LY

Board of Directors:

Chairman: Secretary: Director of Finance: Vice Chairman:

Director:

Jacquie Chamberlain

Sheila Rapley

Ron Bell

Anne Ansell

Neville Hinks

Contact information:

Booking Line: 01483 724433 Administration: 01483 744800

Internet: www.wokingbustler.org.uk Email: enquiries@wokingbustler.org.uk

4

Chairman’s Report 01/04/11 – 31/03/12

Twenty Years old and going from strength to strength was what I reported to the ‘party’ held in the Town Square on 3rd June 2011, when we were joined by the High Sheriff of Surrey, the Mayor of Woking and other local dignitaries. During the event which helped to raise our profile in the town, we presented our 2 millionth passenger with a rose bowl. Our Chief Executive Officer, Vic Clare, retired in the same month. During his 17 years with us he lead the organisation with some distinction and our profile both nationally and locally was high. He is missed by passengers, colleagues and directors alike. We wish him and his family well in his retirement years. With the co-operation of our office staff and with our Secretary Sheila Rapley temporarily filling the role whilst we seek a new CEO, all services have been kept running smoothly. Whilst on the subject of retirement I must advise you that our Director of Finance, Ron Bell, will be standing down from that role at the end of the financial year. We thank him for his hard work and good counsel during the 20 years that he has held that post. I am pleased to report that many of our services continue to be supported by a grant from Woking Borough Council and to a lesser extent by Surrey County Council. Fortunately in March we received a donation from Woking Lions Club, which has helped to keep the Town Centre Buggy operating regularly. Also under contracts we continue to take children with special needs to various schools in the Woking area, and to take adults with special needs to SCC Day Centres and The Alzheimer’s Society. Vandalism of our vehicles at Moorcroft continues to be a problem with damage to buses and in some cases items were stolen from them. On the advice of our Insurers and Surrey Police we are investigating the installation of a CCTV system which hopefully might deter, or at least retain pictures of, those causing the damage. The next 12 months are going to be even more challenging than the last, with the continuing global recession, cuts in grants, and new contracts to be found, tendered and hopefully won. Finally, my sincere thanks go to all our staff, particularly our office staff who have had to adapt to our new software system, our volunteers and our Directors for their loyal and dedicated work and support throughout the year. Without them WCT would not be the organisation it is today. Jacquie A Chamberlain

5

Managing Director’s Report 01/04/11 – 31/03/12

Since Vic Clare’s retirement in June as Chief Executive Officer, it has been my privilege to lead our dedicated team of managers, drivers and schedulers during a period of consolidation and reflection whilst the Directors carried out a review of our business and the staffing levels we shall need to execute our Business Plan in the future. Without our ‘Bustler’ services many people would not be able to leave their homes safely and would not be able to live so independently in the community. Our transport services are essential lifelines to many and we must ensure that in these challenging times we maintain a high profile and continue to provide the best service possible to our passengers. Last year we undertook a total of 91,589 journeys, a little up on the previous year mainly due to extra Surrey County Council work. Funding continues from Woking Borough Council and Surrey County Council to support our Dial a Ride services which carried out 20,922 journeys in 2011/12. Unfortunately we are funded only to take passengers within Woking Borough boundaries and this continues to be a source of frustration for some of our users. Our Town Centre Buggy service continues to be popular with its regular users. We recently identified that about 80 people use it regularly each week and for those almost half would not be able to get around Woking without this service. It really is a very important service. We continue to provide services under contract for Surrey County Council’s Adult and Social Care and Education departments. This work has increased in recent years as can be seen from the chart below, and in 2011/12 has accounted for 40,323 journeys, almost half of our work. These contracts are in their last year and we have entered a very rigorous tendering process in the hope that we shall retain existing work and hopefully obtain new work. We enjoy a good working relationship with the Alzheimer’s Society in Woking and provided 6,258 journeys to and from their day care service at the Bradbury Centre in Maybury. Group Transport is mainly carried out by our willing volunteers. In the coming year I hope that we can look at ways of making this aspect of our work more accessible and more affordable to local groups. Volunteer drivers are reducing in numbers and it seems this is largely due to all the regulations now surrounding driving minibuses. It is a big responsibility to drive our vehicles and the volunteers have to undertake the same rigorous training regime as our paid drivers. Those who undertake this work are very special people indeed.

6

Our new service, the Bustler Silver Service, using a Ford Torneo, has been launched and this is designed to provide individual journeys for up to 4 people one of which can be in a wheelchair. As this service is not subsidised the fares are in line with taxi fares but passengers can pre-book to go outside Borough boundaries to places of their choice. This service is particularly useful for those wishing to attend hospital appointments. I would like to pay tribute to our staff group who continue to amaze me with their high standards of loyalty and good humour. During this year they have given me unstinting support and provided our passengers with a good reliable service that is the envy of many elsewhere in the County and beyond. Next year we shall have a new Chief Executive Officer and a new Director of Finance and I look forward to working with both as we move the organisation forward and address the challenges that face us. Sheila Rapley Breakdown of passenger journeys – 2007/08 to 2011/12

0

10

20

30

40

50

60

70

80

90

100

2007/08 2008/09 2009/10 2010/11 2011/12

Tho

usa

nd

s

Dial A Ride Centres Town Centre Buggy Group Hire & Silver Service SCC Home to School SCC Social Care Alzheimers Other

7

Financial Statements

Income and Expenditure Account for the Year Ended 31 March 2012 Ron Bell

Director of Finance

2012 2011

Notes £ £

INCOMING RESOURCES

Grants and donations 374,132 368,699

Charges and fares 463,670 455,820

Miscellaneous 24,000 21,694

861,802 846,213

EXPENDITURE 829,514 859,337

OPERATING SURPLUS (DEFICIT) 3 32,288 (13,124)

Exceptional item 4 (505,000) -

Interest receivable and similar income

20,243 16,344

(DEFICIT) SURPLUS ON ORDINARY ACTIVITIES BEFORE TAXATION

(452,469)

3,220

Retained Revenue Reserves 790,795 787,575

Brought forward

Retained Revenue Reserves 338,326 790,795

Carried forward

There have been no acquisitions or discontinued operations during the year.

8

Balance Sheet 31 March 2012

2012 2011

Notes £ £ £ £

FIXED ASSETS

Tangible assets 5 255,160 294,503

CURRENT ASSETS

Debtors 6 69,312 64,211

Investments 7 316,100 316,757

Cash at bank 247,695 189,757

633,107 570,725

CREDITORS

Amounts falling due within one year

8 524,728 49,230

NET CURRENT ASSETS

108,379 521,495

TOTAL ASSETS LESS CURRENT LIABILITIES

363,539 815,998

CAPITAL AND RESERVES

Called up share capital 9 130 120

Designated reserve 10 25,083 25,083

Retained reserves 10 338,326 790,795

SHAREHOLDERS’ FUNDS

363,539 815,998

The financial statements were approved by the Board of Directors on 19th October 2012 and were signed on its behalf by: Mrs J Chamberlain – Director

Mrs S Rapley – Director

9

Notes To The Financial Statements 1. ACCOUNTING POLICIES

Accounting convention The financial statements have been prepared under the historical cost convention and in accordance with the Financial Reporting Standard for Smaller Entities (effective April 2008). Incoming Resources Incoming resources represents net invoiced sales of services, grants and donations excluding value added tax. Tangible fixed assets Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life. Fixtures and fittings - 20% on cost Motor vehicles - 12.5% on cost Computer equipment - 50% on cost Taxation As the Society is recognised by HMRC to have exempt charitable status, it is not liable to corporation tax on its results. Pension costs and other post-retirement benefits The Society operates a defined contribution pension scheme (“DC”) and a defined benefits scheme (“DBF”). Contributions payable to the Society’s DC pension scheme are charged to the profit and loss account in the period to which they relate. For the reasons given in note 11, and in accordance with FRSSE (2008), the pension costs charged as resources expended represent the DBF’s contributions payable in respect of the accounting period. Grant income Grant income is accounted for on a receivable basis. Operating leases Rentals paid under operating leases are charged to the income and expenditure account on a straight line basis over the period of the lease.

10

2 STAFF COSTS 2012 2011

£ £

Wages and salaries 507,257 484,037

Other pension costs 517,825 15,965

1,025,082 500,002

The average monthly number of employees during the year was as follows:

2012

2011

Directors 5 5

Management & Administrative 5 6

Drivers (including part time) 43 38

53 49

3 OPERATING SURPLUS (DEFICIT) The operating surplus or deficit is stated after charging:

2012 2011

£ £

Depreciation – owned assets 39,343 98,265

Auditors’ remuneration 3,750 -

Directors’ remuneration and other benefits etc 25,112 8,494

4 EXCEPTIONAL ITEM

The Society is a member of the multiple employer Surrey County Council defined benefit pension scheme. The retirement of the last member of the Society’s scheme during the new financial year has led to the crystallisation of the Society’s liability as at the latest actuarial valuation of £505,000. At present, the Society is in discussions with the pension scheme administrators as to how this liability will be settled.

11

5 TANGIBLE FIXED ASSETS

Fixtures and

fittings £

Motor

Vehicles £

Computer

equipment £

Totals £

COST

As at April 2011 12,164 944,032 18,865 975,061

Additions - - - -

Disposals - 141,407 - 141,407

As at March 2012 12,164 802,985 18,865 834,014

DEPRECIATION

As at 1 April 2011 12,163 649,531 18,864 680,558

Disposals - 141,407 - 141,407

Charge for year - 39,343 - 39,343

As at March 2012 12,163 547,827 18,864 578,854

NET BOOK VALUE

As at 31 March 2012

1 255,158 1 255,160

As at March 2011 1 294,501 1 294,503

6 DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2012

£ 2011

£ Debtors 57,480 51,586

Other debtors 11,832 12,625

69,312 64,211

7 CURRENT ASSET INVESTMENTS

At the balance sheet date the value of the current asset investments was £308,893.

12

8 CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2012

£ 2011

£ Creditors 524,728 49,230

Included in creditors is an amount of £505,000, being the probable liability due to the Surrey County Council multi employer defined benefit pension scheme (see note 4).

9 CALLED UP SHARE CAPITAL

Number: Class: Nominal Value: 2012

£ 2011

£

120 Ordinary £1 130 120

During the year an additional 10 ordinary shares were issued at par. 10 RESERVES

Retained reserves

£

Designated

reserve £

Totals £

As at April 2011 790,795 25,083 815,878

Deficit for year (452,469) - (452,469)

As at April 2012 338,326 25,083 363,409

11 PENSIONS

Woking Community Transport (WCT) participates in the Surrey County Council local government pension scheme (LGPS). The Society is in the process of leaving the scheme as an active employer as all its members are expected to be in retirement shortly. A provision has been made (see note 4) in connection with this event, which has triggered a potential liability of £505,000 in connection with the deficit of funding with the scheme.

12 LEASES

Financial commitments under operating leases are as follows:

2012 £

2011 £

Expiring within one year 13,000 13,000

13

Statement by the Directors on the Audited Financial Statements of Woking

Community Transport Limited We confirm that as directors we have met our duty in accordance with the Industrial and Provident Societies Act 1965 and the Friendly and Industrial and Provident Societies Act 1968 as to: STATEMENT OF DIRECTORS’ RESPONSIBILITIES The directors are responsible for preparing the Report of the Directors and the financial statements in accordance with applicable law and regulations. The Industrial and Provident Societies Act 1965 and the Friendly and Industrial and Provident Societies Act 1968 requires the directors to prepare financial statements for each financial year. Under that law the directors have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law). The directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the Society and of the surplus or deficit of the Society for that period. In preparing these financial statements, the directors are required to:

- Select suitable accounting policies and then apply them consistently; - Make judgements and accounting estimates that are reasonable and prudent; - Prepare the financial statements on the going concern basis unless it is inappropriate to

presume that the Society will continue in business. The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Society’s transactions and disclose with reasonable accuracy at any time the financial position of the Society and enable them to ensure that the financial statements comply with the Industrial and Provident Societies Act 1965 and the Friendly and Industrial and Provident Societies Act 1968. They are also responsible for safeguarding the assets of the Society and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. STATEMENT AS TO DISCLOSURE OF INFORMATION TO AUDITORS So far as the directors are aware, there is no relevant information of which the Society’s auditors are unaware, and each director has taken all the steps that he or she ought to have taken as a director in order to make himself or herself aware of any relevant information and to establish that the Society’s auditors are aware of that information.

- ensure that the Society has kept proper accounting records; - prepare financial statements which give a true and fair view of the state of the Society as at 31

March 2012 and of its profit for that period in accordance with the Financial Reporting Standard for Smaller Entities (effective April 2008); and

- follow the applicable accounting policies, subject to any material departures disclosed and explained in the notes to the financial statements.

ON BEHALF OF THE BOARD: Mrs J Chamberlain – Director

Mrs S Rapley – Director

Date: 19

th October 2012

This page does not form part of the statutory financial statements

14

Independent Auditor’s Report to the members of Woking Community

Transport Limited We have audited the financial statements of Woking Community Transport for the year ended 31

st

March 2012, which comprise the Income and Expenditure Account, the Balance Sheet and the related notes. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). This report is made solely to the Society’s members, as a body, in accordance with section 9 of the Friendly and Industrial and Provident Societies Act 1968. Our audit work has been undertaken so that we might state to the Society’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Society and the Society’s members, as a body, for our audit work, for this report, or for the opinions we have formed. RESPECTIVE RESPONSIBILITIES OF THE COMMITTEE OF MANAGEMENT AND AUDITOR As explained more fully in the Director’s Responsibilities Statement, the Directors are responsible for the preparation of financial statements which give a true and fair view. Our responsibility is to audit and express an opinion on the financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board’s (APB’s) Ethical Standards for Auditors. SCOPE OF THE AUDIT OF FINANCIAL STATEMENTS An audit involves obtaining evidence about the amounts and disclosures in the financial statements sufficient to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or error. This includes an assessment of whether the accounting policies are appropriate to the Society’s circumstances and have been consistently applied and adequately disclosed, the reasonableness of significant accounting estimates made by the Directors, and the overall presentation of the financial statements. In addition, we read all the financial and non-financial information in the Annual Report to identify material inconsistencies with the audited financial statements. If we become aware of any apparent material misstatements or inconsistencies, we consider the implications for our report. OPINION ON FINANCIAL STATEMENTS In our opinion the financial statements:

- give a true and fair view of the state of the Society’s affairs as at 31 March 2012 and of its income and expenditure for the year then ended; and

- have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice, and with the Friendly and Industrial and Provident Societies Acts 1965-2002.

MATTERS ON WHICH WE ARE REQUIRED TO REPORT BY EXCEPTION We have nothing to report in respect of the following matters where the Friendly and Industrial and Provident Societies Acts 1965-2002 require us to report to you if, in our opinion:

- adequate books of account have not been kept by the society in accordance with the requirements of the legislation;

- a satisfactory system of control over transactions has not been maintained by the society in accordance with the requirements of the legislation;

- the revenue account or the other accounts (if any) to which our report relates, and the balance sheet are not in agreement with the books of account of the society; or

- we have not obtained all the information and explanations necessary for the purposes of our audit.

S A Rawlings (Senior Statutory Auditor) For and on behalf of Acumen, Chartered Accountants Registered Auditors Craven House, Lansbury Estate, 102 Lower Guildford Road, Knaphill, Surrey GU21 2EP Date: 19

th October 2012