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For those who are doing analysis of a resort, here might be an good example of how you can present and structure it.
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WIYCRProblems & SolutionsRachel Huang Fion Tsang Louis Lo Boryana Uzunova
WIYCR
Agenda
Cultural DimensionsProblems in
WIYCRSurface Solutions
Core Solutions
Conclusion
WIYCR
Cultural Dimension
Uncertainty Avoidance
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Cultural Dimension
Power Distance
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Cultural Dimension
Collectivism vs. Individualism
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Cultural Dimension
Masculinity vs. Femininity
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Problems in WIYCR
Guest Complaints300%
TensionsLow
Motivation
6 manager
s
2 year
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Surface solution
Short-term FlexibleEasy to
implement
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
Surface solution-Team Building Exercises
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
WIYCR
What are Team-Building Exercises?
Challenging tasks that are not related to work
Ice-breakers before meetings, team sports
Raft-building, Master-chef challenge etc.
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
WIYCR
Goal-setting theory
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
WIYCR
Why Team Building Exercises?
Establish team-bonding
Encourage team work and communication
Understand each others working style
Reduce tension among staff, increase job motivation
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
WIYCRImplementation plan
Regular basis
Department-based
Both expat. managers and local
staff involved
Duration: 1 day at most
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
WIYCR
How to access effectiveness?Expat. manager turnover rate
Job satisfaction ratings
Number of guest complaints per week
Cultural Dimensions Problems Surface Solution Core Solutions Conclusion
Core solution-Trivia Game/Leadership Training/Staff Training and Development
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCRSurface vs. Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
-easy-cheap-fast-immediate
SU
RFA
CE
WIYCRSurface + Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Surface Solutio
n
Core Solutio
n
Immediate and
Durable effect
WIYCRSurface vs. Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
-easy-cheap-fast-immediate
-hard-expensive-timey-delayed
SU
RFA
CE
CO
RE
WIYCRSurface + Core Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Surface Solutio
n
Core Solutio
n
Immediate and
Durable effect
WIYCRCore Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Cultural Trivia
Interactive Cultural Questions
Mixed Teams
Self-Reflection
Effective Managers
Low Season
What?
How?
Why?
Who?
When?
Controlling: Turnover Ratio & Job Satisfaction Survey
WIYCRCore Solutions
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Leadership Training
Effective Management
StylesBoost
performance
Redesigning strategies
Effective Managers
Low Season
What?
Why?
How?
Who?
When?
Controlling:Guest Complaints Ratio
WIYCRCore Solutions: Staff Training and Development
What? Systematic training Hospitality
Why?Improve service
quality and efficiency
Guest Satisfaction
Who? Hospitality Coach Frontline Staff
How? 2-3-week Training
Number of complaints
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
WIYCRCore Solutions: Staff Training and Development
Reduce Cultural Differences
BuildOwnership
DemonstrateTrust
RetainConsistency
Staff Developmen
t
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR
Conclusion
Profitability
Surface Solutions
Core Solutions
Resolve Cultural
Differences
Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion
WIYCR