Winning in Hospitality and Retail with LS RetailDenis Potapcik Support Manager

LS Retail - Saga• LS Retail is a 100%

ISV company • Developing Retail and

Hospitality solutions based on Microsoft Dynamics since 1988

• The biggest Retail Software Developer for Microsoft Dynamics

• Certified and Tested by Microsoft Dynamics

• 120 partners in 60 countries• 60 employees in 8 countries• 2010:

• Sales revenues up 45% • 192 new customers

• Q1 - 2 2011• 50% growth in customer licenses

• LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011

LS Retail - Today

Close Cooperation with Microsoft• Early Adaptation Beta Program on NAV 2009 (6.0)• Technical Advisory Partner (TAP) AX 2009 (5.0)• ISV Partner Advisory Council (ISV PAC)• Among first of ISV Solutions to become Certified for Microsoft

Dynamic (CfDM) and the first Retail Solution

• LS Retail AX and LSPOS.NET acquired by Microsoft in July 2009• LS Retail is a Member of Inner Circle and President’s Club for

Microsoft Dynamics®2011• LS Retail ehf. Gold ERP and Silver ISV Competency Certified

Global Representation and local versions

AMERICAUSA, CANADA & MEXICO

SCANDINAVIADENMARK, NORWAY, SWEDEN

FINLAND, FAEROE ISLAND & ICELAND

NORTH & CENTRAL EUROPEUK, AUSTRIA, BELGIUM, FRANCE, LUXEMBOURG

GERMANY, SWITZERLAND & NETHERLANDS

SOUTH EUROPESPAIN, PORTUGAL, ITALY

TURKEY, GREECE, CYPRUS

EASTERN EuropeHUNGARY, ROMANIA, POLAND, BULGARIA, UKRAINE,

BALTIC, RUSSIA, SLOVENIA, SERBIA, CROATIA

MIDDLE EASTDUBAI, LEBANON, SAUDI ARABIA, CATAR

ASIA-PACIFICAUSTRALIA, HONG KONG, SINGAPORE, THAILAND,

PHILIPPINES, MALAYSA, INDONESIA, INDIA,CHINA & JAPAN

AFRICASOUTH AFRICA, NORTHERN-AFRICA

Network of Partners- 120 Partners in 60 countries

LS Retail Customers

1.800 Customers

33.000 Stores

75.000 POS

The LS Retail Partner Program

LS RetailAdd-On Program

- Access to attractive solutions- Benefit from LS Retail investments in R&D- Larger markets - Larger customers - Interested business potential- Attractive revenue opportunities

LS Retail Certification

- Corporate training- Marketing support- Tech Support- Visits from LS Retail- Tradeshows- Logos

LS Retail Partner Management

- Competent partners- Focus on retail- Competitive- No Free Riders- Fair competition- International co-operation- Events

• LS Retail Partner Program has been very successful!

Some Hospitality Customers

Great Indian Restaurant

LS Retail Advantage

One platform retail operationSimple operation – low cost of ownership

Supports your businessFood, fashion, DIY, Hospitality, Speciality

Information at you fingertipsTraceability from General ledger to POS transactions

Integrated with MS SharePointOutlook, Word and ExcelSimple integration with other Microsoft products

• Do you keep track of your orders?

• Are your reservations according to special needs?

• Do you have advanced support for delivery service?

• Can you handle individual, combined or split bills?

• What about recipe planning, nutrition and cost management?

• Are you getting information in time for decisions?

• Can you analyze your sales?

• Can your business still grow with minimum effort?

• Is the end of day a headache in your business?

• Are your customers satisfied?

Are you Customer–Centric?

LS Hospitality

An End-to-EndHospitality Solution

Powered by Microsoft Dynamics NAV

Specifically designed for:

• Restaurant fine dining with takeaway

• Casual dining such as pubs, bars, cafés and drive-thru

• Delivery and takeout with call center

• Catering and cafeterias

LS Hospitality

• Guest Tracking

• Customer Requests

• Prioritizing Food Preparation

• Table Reservations

Restaurant Fine Dining

John Gowers IT Director

Blue Mountain Resorts

“LS Retail represents a true paradigm shift for Blue

Mountain. We can now service our guests with a fully

integrated solution replacing what previously required five vertical market applications. We have achieved significant

returns but even more importantly, the staff loves it.”

Restaurant Fine Dining

• Graphic table management – different layouts

• Easy to transfer orders between tables or restaurant sections

• Splitting the bill by quantity or amount – fast and easy to use

Designed for:

• Cafés• Pubs• Fast food restaurant • Drive-thru

Casual Dining

• Meal Deals and Offers

• Adding Toppings

• Wireless at the Table

• Drive-thru

• Tender and Staff Operations for Greater Speed

Casual Dining

Delivery and Takeout with Call CenterOrder-Taking

• Via phone in a Call Center• At the restaurant

Delivery• Orders are assigned to drives• Orders can be grouped with grid numbers

Call Center• Delivery and takeout overview to show

all open delivery and takeout orders

• Delivery and takeout history views posted orders, both completed and cancelled

Catering and CafeteriasWith LS Hospitality you can manage a catering business or cafeterias by creating and maintaining recipes and planning meals

Meal Planning• Weekly Menu Planner

Shows the day plan

• Weekly Sales Overview Shows what has been made, sold, the cost and profit

Pricing Flexible setup options

“Control is the key to success. It is no secret that a few years ago we would lose 25-30 Million DKR each year on

the catering side. We fixed this and it will stay fixed. Therefore, it is important that we can use the system

generated data, at any given point, to find the right quality for the correct price. The new system has

improved our chances to operate in this way.”Poul Jacobsen

Director of Finance at Mols-Line

Recipe Management• Effectively manage recipes

• Flexible pricing possibilitiesDifferent price for tills and/or menus

• Possible to display ingredients to exclude individual ones

• Item modifiers

Kitchen Printing

• OPOS printers

• Windows printers

• Kitchen monitors

Clear View - Extensive ReportingReporting is based on three levels:• Transaction level• Statistics level• Sales history

Advanced Statistics module• Contains additional reporting options• Each user can set up a preferred analysis view of the data

• Restaurant - order taking

• Orders printed at the bar or the kitchen

• Waiters delivering the orders to the customers

• Terminal service device

• Wealth of software available for the iPad

• Remote-desktop connection tools

• Stores data accessed remotely - no risk of losing sensitive data if the device is lost or stolen.

LS Retail NAV on an iPad

Tailored to your people

and your business

• Flexible solution architect – (online, offline, mixed and standalone)

• Powerful and reliable data replication tool (Data Director)• Dynamic merchandise / item hierarchy level• Replenishment assisting purchasing & warehouse transfers to stores• Stock allocations through X-docking and buyers’ push• Stores / locations profiling and seasons, linking to items• Open-to-Buy • Store Role Center• Dynamic POS interface• Special orders• Franchise Management• Web integrations and Webshops

LS Retail Solution Insight

• A proven core retail merchandising system

• Solution built on Microsoft Platforms only

• Excellent track-record in global retail solutions

• Partner Network

• Seamless end-to-end

• No integration with third party software is required

• “Open source” All Investments are protected

Uncover the Potential in LS Retail

• Low-costs for long term ownership

• Scalable for retail business growth and ongoing expansions

• Optimized retail business processes built-in

• System resilience aimed for the challenging retail environments

Uncover the Potential in LS Retail

Thank you!

Denis Potapcik Support Manager